HomeSupport systemWordPressOcolus Refund needed for purchased Ocolus theme from ...
  • Customer

    Refund needed for purchased Ocolus theme from ThemeForest

    Posted by: doshisahil95 Mar 23, 2020 at 05:14 (5 year ago)
    I have been looking for support and wanting assistance and documentation for so long for this theme. I have been trying to access the support system for a long time but to no avail. Please provide me a refund of the theme purchased over theme forest. Earlier your support page wouldnt work as it gave some php error.
  • Customer

    Posted by: yame, Mar 24, 2020 at 09:10 (5 year ago)

    Hi mate,

    I am sorry to hear this. However, could you please let me know more information that decides to your refund request?

    We need to check the error first then if we cannot solve the issue about the theme, we will let you know

    Regards,
    Yame
  • Customer

    Posted by: doshisahil95, Mar 24, 2020 at 10:18 (5 year ago)

    Alright, these are the issues:
    1. In the shop page, I cant change the template of it. I want a full width template like every other page but I cant change it for some reason. There is no option in the backend as well since its a woocommerce shop page.
    2. When you add anything in the cart, woocommerce adds the product quantity instead of the product count. For eg: If I add 20 tomatoes in the account, the mini cart in the header, shows 20. I want it to show 1 since I have added one product but the quantity is 20.

    Please solve these two issues at the earliest since there has been no documentation or anything from your side for this.
  • Manager

    Posted by: yame, Mar 24, 2020 at 10:21 (5 year ago)

    https://prnt.sc/rlrzip Your admin account is not correct. Pls check again then provide me the correct one

    If possible, please take the screenshots for all your issues. I will check faster
    Thank you!
  • Customer

    Posted by: doshisahil95, Mar 26, 2020 at 19:32 (5 year ago)

    Well, the credentials are correct. Anyhow, I have changed the domain. The new credentials are provided.

    The above 2 issues are there. Please solve these two issues as well:
    3. For all the products and the shop, I want the page template to be full width and without the page title bar which has the breadcrumbs
    4. In the image attached (1.png), as you can see, the slider is covering the category search bar. I dont want that. I want it like the image 2.png
    1-5e7d0367c4e4f.png
    2-5e7d0367ca519.png
  • Manager

    Posted by: yame, Mar 27, 2020 at 01:57 (5 year ago)

    Please confirm for the domain you will use in the future. Because we just support for only one domain for a client.
    You previous domain is still working and are you sure that you will not use the theme for that domain?

    Also, your new account is not correct: https://prnt.sc/rnjnt6
  • Customer

    Posted by: doshisahil95, Mar 28, 2020 at 14:49 (5 year ago)

    The domain is correct. The new one. The old one was a subdomain for testing purposes.

    The username and password is correct. Please dont waste time. I have changed the URL today. Please use the new credentials.

    Or just provide me with my refund. Its simpler this way.
  • Customer

    Posted by: doshisahil95, Mar 28, 2020 at 14:51 (5 year ago)

    There is a new issue now.

    5. Coupon codes are not giving percentage discount in woocommerce. Its not working with multiple plugins that I am using.
  • Customer

    Posted by: yame, Mar 29, 2020 at 12:51 (5 year ago)

    We don't want to waste the time of anyone. This is the video that I tried to access to your site by the account you provided.

    Pls check and explain: https://drive.google.com/file/d/1xRIgNKWwinhn6sZniFFITVpcfCAIv920/view?usp=sharing I share video for you via Drive

    Thank you!
  • Customer

    Posted by: doshisahil95, Mar 30, 2020 at 09:40 (5 year ago)

    Please just try the new URL and credentials:
  • Manager

    Posted by: yame, Mar 30, 2020 at 10:45 (5 year ago)

    https://prnt.sc/rpdaav It is not correct
  • Customer

    Posted by: doshisahil95, Mar 31, 2020 at 13:42 (5 year ago)

    Its correct only. Everyday I am working on this website and its backend. This time, I sent you the credentials from my Firefox Saved Credentials
  • Customer

    Posted by: yame, Apr 1, 2020 at 09:21 (5 year ago)

    Pls check the video in the secret information box. I don't know why but I have never logged into you site successfully

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