HomeSupport systemWordPressDukamarkethelp with theme Dukamarket
  • Customer

    help with theme Dukamarket

    Posted by: richi_2020 Oct 26, 2022 at 04:17 (2 year ago)
    Hello,
    Thank you for your help

    1) When we click in STORE LIST we don't see as a choice Choose Category look in the demo of dukamarket and you will see compared to me what is missing you have used which shortcode to add please ?
    why for me Choose Category is not displayed

    2) The image that is in contact us and my map of Guadeloupe that is in my footer appears in the widget (Special Offers) and in the menu (Our Products) Is this normal ?

    3) Concerning the theme update, i.e. the license, is it necessary to install the "Envato Market Plugin" or as soon as you put the license it activates all of a sudden ?

    4) Can we allow sellers to unsubscribe when we do not have WCFM installed ?

    Greeting
  • Customer

    Posted by: yame, Oct 26, 2022 at 09:55 (2 year ago)

    Hi @richi_2020

    I hope that you will take screenshots for each point. Then I will check your issues faster.
    Thank you!

    Regards,
    Yame
  • Customer

    Posted by: richi_2020, Oct 26, 2022 at 23:31 (2 year ago)

    1) See capture 03



    Capture-03-6359c36b6353b.PNG
  • Customer

    Posted by: richi_2020, Oct 26, 2022 at 23:34 (2 year ago)

    2) See capture 06
    Capture-06-6359c4008ef2d.PNG
  • Customer

    Posted by: yame, Oct 27, 2022 at 08:01 (2 year ago)

    Thanks.

    1. My coder will help you to check it
    2. I check the Footer, it's an image: https://prnt.sc/2uDDdx0FI-Rg
    And in the Special Offers section, this is a product and you upload this image to be the product image: https://prnt.sc/NpdrbDlBnrUK
    Two of these sections are not related to each other.
    3. No, it's not necessary. When updating the theme, just follow to update the theme package only. And all the required plugins in the theme that need to update, you can do it.
    4. Let me ask the coder for you about this question.
  • Customer

    Posted by: richi_2020, Oct 28, 2022 at 03:11 (2 year ago)

    3. For the theme update, that is to say the license, as soon as we put the license it activates all at once, is that right ? Do you have a documentation to explain the activation of the license ?
  • Customer

    Posted by: richi_2020, Oct 28, 2022 at 03:16 (2 year ago)

    2. Since two of these sections are not related to each other then why does it make it duplicate ?
  • Customer

    Posted by: richi_2020, Nov 6, 2022 at 03:43 (2 year ago)

    Hi, did you manage to get an answer for each question I asked for each point please ?
  • Customer

    Posted by: yame, Nov 8, 2022 at 03:53 (2 year ago)

    Hi,

    Sorry for the late response. My coder sent the answer in the box chat but I missed all :(
    Here I would like to send you the feedback from my coder:
    1. It is because you still do not have any categories so it does not have the filter.

    2. These are unrelated things. One is a product, and the other is an image. I think you got a mistake during the building of your site process. It cannot be duplicated for these parts.

    3. Unfortunately, we do not have any documents to explain this. Because we just develop the theme. so you just focus on all required plugins on the theme package. The other, you can ask for the authors of those plugins. For example, you can ask the Admin of Envato to get the answer. Thanks!

    4. He would like to ask for some screenshots so that he can understand clearly this point. Thank you!
  • Customer

    Posted by: richi_2020, Nov 9, 2022 at 03:29 (2 year ago)

    2. A friend told me to change the product images, but do you think that after that the problem will return ?

    3. To update the theme do I need to install the Envato Market plugin or do I not need this plugin ?

    4. The question is can we with WCFM allow a seller who wants to leave our marketplace to delete their account ?

    5. how many products your theme can host or support 10 000 products, 20 000 products etc or more ?
  • Manager

    Posted by: yame, Nov 10, 2022 at 02:57 (2 year ago)

    2. I don't think it related to each other. If not, you can change this product image again and check it.

    3. To update the theme, you just need to delete the old theme version >> then upload the new theme version package >> activate the theme, then your site will be in the latest version of the theme.

    5. The problem is your hosting need to be large so that the site can load properly the products. Because we will just develop the appearance of the theme. We also need the basic template of WordPress, Elementor, and WooCommerce.
  • Customer

    Posted by: richi_2020, Nov 15, 2022 at 03:34 (2 year ago)

    Hello,
    I wanted to ask you when you want to translate what you choose ?
    I'm attaching a screenshot of what I've already translated but strangely enough, the translation doesn't always take effect .
    Which one should we choose to do the translation with loco translate ?


    Custom: languages/loco/themes/dukamarket-{locale}.po

    System: languages/themes/dukamarket-{locale}.po

    Author: themes/dukamarket/languages/{locale}.po
    Capture-10-637308d32837c.PNG
  • Manager

    Posted by: yame, Nov 15, 2022 at 08:57 (2 year ago)

    You should select the location is System. It will save all your changes.
    If you need help, please provide the admin account, I will help you to check your site
  • Customer

    Posted by: richi_2020, Nov 15, 2022 at 16:49 (2 year ago)

    Hello to move the files that is to say to modify my error that is to say to select system.
    Tell me you have to go to Relocate then choose system then click on Move files.
    I join you a capture so that you see what I made tell me if it is good ?
    Capture-lola-6-6373c31d10414.PNG
  • Customer

    Posted by: yame, Nov 16, 2022 at 02:03 (2 year ago)

    It's quite weird in your screenshot when you use the plugin Loco.
    This is the Loco translate plugin on my site. You can see it.
    If you need help, you can provide the admin account then I will help you to translate.
    New-language-‹-DukaMarket-‹-Theme-translations-‹-Loco-‹-DukaMarket-—-WordPress-637444f8b3931.png
  • Customer

    Posted by: richi_2020, Nov 21, 2022 at 02:58 (2 year ago)

    Hello here you can check now my loco translate please
  • Customer

    Posted by: richi_2020, Nov 24, 2022 at 01:06 (2 year ago)

    Hello here you can check now my loco translate please
  • Manager

    Posted by: yame, Nov 24, 2022 at 01:34 (2 year ago)

    Thanks. I was off yesterday for my own business.
    I also checked your site and I see that you selected the correct position: https://prnt.sc/CQ4r3ro3aetB
    The last screenshot might be taken when you did not activate my theme so it was quite different.
    Now you can translate in the System to translate all the texts you want. If you need help, please let me know.
  • Customer

    Posted by: richi_2020, Nov 25, 2022 at 01:47 (2 year ago)

    I tried to translate this text but why it doesn't take effect can you please take a look
    Capture-lola-8-63801ec92941c.PNG
  • Manager

    Posted by: yame, Nov 25, 2022 at 08:41 (2 year ago)

    DONE: https://prnt.sc/68AUSyMt5A4D
    Because you have to select the language is EN, not FR.
    I create a new language and translate all texts, it works.

    Pls check your site again then let me know.

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