• Customer

    set mobile shop list view

    Posted by: dantefour Apr 3, 2021 at 08:03 (6 months ago)
    I am unable to set product view to list in mobile version. How to enable list/grid in mobile.

  • Customer

    Posted by: yame, Apr 5, 2021 at 00:58 (6 months ago)

    Hi, @dantefour

    Please provide your admin + FTP account then we will check all the issues for you.
    And, help me to take the screenshot, I will check faster. Thank you!

    Regards,
    Yame
  • Customer

    Posted by: dantefour, Apr 21, 2021 at 11:24 (6 months ago)

    In the mobile view the category section is un scrollable and only shows first few categories.
  • Customer

    Posted by: dantefour, Apr 21, 2021 at 11:36 (6 months ago)

    If I keep category widget on only show product numbers it won't keep the scroller for mobile view, but for drop down (which is set right now) it will show all categories.
  • Manager

    Posted by: Maason, Apr 22, 2021 at 03:40 (6 months ago)

    Hi dantefour
    Could you please provide your wp-admin + ftp accounts again ? Your wp-admin account, it does not work and i have not check it.
    Regards
  • Customer

    Posted by: dantefour, Apr 22, 2021 at 06:15 (6 months ago)

    Also in mobile I am unable to see list view for products only grid view is their. Please solve these two issues.
  • Manager

    Posted by: Maason, Apr 22, 2021 at 08:59 (6 months ago)

    Hi dantefour
    As i mentioned above, please provide your FTP account also. My coder need to update codes.
    Waiting your reply...

  • Customer

    Posted by: dantefour, Apr 22, 2021 at 11:50 (6 months ago)

    Since you did coding updates my website is not accepting orders returning error 500 Please resolve this asap we have loads of traffic
  • Customer

    Posted by: dantefour, Apr 22, 2021 at 11:53 (6 months ago)

    Plese reslove the issue on priority rn
  • Customer

    Posted by: dantefour, Apr 22, 2021 at 12:00 (6 months ago)

    showing this error
    jquery-1.12.4-wp.js?ver=1.12.4-wp:4 POST https://purpleboat.in/?wc-ajax=checkout 500
  • Customer

    Posted by: dantefour, Apr 22, 2021 at 12:02 (6 months ago)

    i request you to please resolve this We are a food delivery company and are getting hefty amount of complaints
  • Customer

    Posted by: dantefour, Apr 22, 2021 at 13:59 (6 months ago)

    PLEASE DON'T MAKE ANY FURTHUR UPDATE TO MY WEBSITE.
    I WILL RESOLVE THIS ISSUE ON MY ON
  • Manager

    Posted by: Maason, Apr 23, 2021 at 02:12 (6 months ago)

    Hi dantefour
    My coder inform that your issue's updated. Please check again and let me know your results
    Thanks
  • Customer

    Posted by: dantefour, Apr 23, 2021 at 05:36 (6 months ago)

    I RESOLVED THE ISSUE ON MY OWN BY DOWNGRADING BACK TO THE DEFAULT FILES OF YOUR THEME, NOW I AM EVEN UNABLE TO SEE ANY WIDGET'S IN THE CUTOMIZER SECTION OF MY SHOP PAGE. PLEASE DON'T DO ANY UPDATES ON LIVE WEBSITE. WRITE THE RESOLUTION OVER HERE. WE HAVE TO FACE 50+ CUSTOMER ORDER REJECTION YESTERDAY BECAUSE YOUR CODER MADE CHANGES ON THE LIVE WEBSITE WITHOUT TESTING IT. PLEASE DON'T MAKE ANY PLUGIN UPDATE OR ANY KIND OF UPDATE. GIVE ME RESOLUTION OVER HERE ASAP.
  • Customer

    Posted by: dantefour, Apr 23, 2021 at 05:37 (6 months ago)

    ALSO THE PREVIOUS ISSUE OF NOT BEING ABLE TO SEE LIST VIEW ON MOBILE IS UNRESOLVED. PROVIDE RESOLUTION OVER HERE. YOU CAN CHECK THE WEBSITE, PLEASE DON'T MAKE ANY CHANGES ON LIVE WEBSITE.
  • Customer

    Posted by: dantefour, Apr 23, 2021 at 05:39 (6 months ago)

    BETTER MAIL ME A THEME FILE WITH ALL UPDATES I WILL CHECK IT ON STAGING FIRST THEN IMPLEMENT IT LATER ON ON MY OWN
  • Manager

    Posted by: Maason, Apr 24, 2021 at 08:15 (6 months ago)

    Hi there
    I am really sorry about that because i do not know what he did also. He informed me that he fixed and updated theme yesterday early morning.
    Thanks for your patients.

    Regards,
  • Customer

    Posted by: dantefour, Apr 24, 2021 at 10:36 (6 months ago)

    the theme file which I purchased has bugs with categories and mobile list view, please send me the new theme file on mail. I have purchased ur products if its buggy I deserve to get new one. The changes made by your developer on my website were reverted by me bcz that caused the live website to stop taking orders. SEND ME A PROPER NEW THEME FILE ON MAIL. I WILL TEST IT OUT ON MY OWN.
  • Customer

    Posted by: dantefour, Apr 24, 2021 at 10:47 (6 months ago)

    If you can't mail me a theme file make the required bug fixes on a test sub domain that I have created
    and installed the theme for time being testing purpose
    Changes / bugs THAT NEEDS TO BE RESOLVED:

    1. Categories option not working properly on mobile (only first list can be seen rest categories can not be scrolled) in radio button format
    2. List view not visible on mobile
    3. Widget section not visible on customize.

    I request you to please take this seriously and get this sorted on priority you take days to reply. I am facing issues because of your less cooperation.
    I don't want to take a bad image from you.
  • Manager

    Posted by: Maason, Apr 25, 2021 at 02:49 (6 months ago)

    Hi dantefour,
    Please login your account from themeforest.net and download theme package there( it's updated your issue)
    Regards
  • Customer

    Posted by: dantefour, Apr 25, 2021 at 22:28 (6 months ago)

    My issue is not resolved yet
    I have installed the new theme files shared by you.
    still facing these two issues:

    1. Categories widget not working properly on mobile (only first list can be seen rest categories can not be scrolled) in radio button format
    2. List view not visible on mobile
    Please ask your developer to resolve the issue on my sub domain.
  • Manager

    Posted by: Maason, Apr 26, 2021 at 04:53 (6 months ago)

    Hi dantefour,
    It's updated on theme version 1.0.6. Did you customize on the main theme? Please do on the child theme please because your changes wont be lost when theme's updated in the future.
    Regards

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