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  • Customer

    Help

    Posted by: varenummer Apr 4, 2019 at 17:27 (6 year ago)
    I need so much support

    1. HOW TO REMOVE THE GREY LINE IN PHONE MENU ( see Picture )
    and remove the search icon, and the wheel

    2. Where to insert logo in the footer, and change the links ? ( see Picture )

    3. IF you insert A youtube video in the SLIDER, why have the VIDEO WHITE line around in the sides, and not black ??? ( see Picture )

    4. The ICON " X " does not fit in the iPhone look ( see Picture )


    thanks, for a great theme!


    thanks
  • Customer

    Posted by: yame, Apr 5, 2019 at 03:37 (6 year ago)

    Hi mate,

    I think you should provide your FTP account also.

    And, I do not see any your attached pictures. Please add again then I will check for you

    Regards,
    Yame
  • Customer

    Posted by: varenummer, Apr 5, 2019 at 05:09 (6 year ago)

    I did write everything and upload images.
    I did a error on your ticket system.

    Attached picture on the grey line
    How to remove that i GREY horizontal Line including the search icon and wheel in iPhone /Mobil look??!

    And I can’t figure how you manage to work on the footer. ?? Menus/logo and so on

    Try see the big X how their disappearing in Mobil

    I can attach picture. Your system crack
  • Customer

    Posted by: varenummer, Apr 5, 2019 at 05:10 (6 year ago)

    FTP where also in the first message
  • Customer

    Posted by: yame, Apr 5, 2019 at 09:47 (6 year ago)

    Hi,

    1. Remove the grey line, search icon and wheel icon: I sent to my coder and please wait for him. I will inform you when he finishes

    2. Footer: Just because you do not config for the WPBakery Page Builder plugin: Go to WPBakery Page Builder > Role Manager > Select for the Post typs is Custom then tick on the boxes that will be the pages you want to edit with WPBakery Page builder: http://prntscr.com/n7u31y I did it for you then you can change the logo, content inside: http://prntscr.com/n7u3es

    3. The big X: I sent to my coder already

    Thanks for your patience!
    Regards,
    Yame
  • Customer

    Posted by: varenummer, Apr 6, 2019 at 09:46 (6 year ago)

    I see the X is gone now in IPHONE view and the reel and the search

    About the YOUR slider, why is MPEG video not visible on phone??
    only on computer ?

    Skærmbillede-2019-04-06-kl.-11.43.28-5ca875595a085.png
  • Manager

    Posted by: yame, Apr 8, 2019 at 04:01 (6 year ago)

    Could you let me know clearly? Which MPEG video on your site?
  • Customer

    Posted by: varenummer, Apr 10, 2019 at 16:39 (6 year ago)

    It’s a mpeg video. And you can see it on computer in the slider. Wait for it. Number 4 slide

    On phone nothing. Iphone
  • Manager

    Posted by: yame, Apr 11, 2019 at 02:25 (6 year ago)

    These are my results when I tested your site in both Desktop and Mobile version:
    * DESKTOP:
    https://prnt.sc/nac14e
    https://prnt.sc/nac17h
    https://prnt.sc/nac1aw
    https://prnt.sc/nac1do
    https://prnt.sc/nac1ft

    *MOBILE:
    http://prntscr.com/nac2h2
    http://prntscr.com/nac2kg
    http://prntscr.com/nac2nc
    http://prntscr.com/nac2pg
    http://prntscr.com/nac2rw

    So do I miss any slide?
  • Customer

    Posted by: varenummer, Apr 11, 2019 at 18:31 (6 year ago)

    YES SLIDE number LAST!
    MPEG VIDEO

    slide number 6

    is not on IPHONE, dont know about other phones
    Skærmbillede-2019-04-11-kl.-20.31.10-5caf880425fd3.png
  • Manager

    Posted by: yame, Apr 12, 2019 at 01:13 (6 year ago)

    These are all slides I can see on your site, both in Desktop and Mobile version: http://prntscr.com/nat0fl
    There are 5 slides and the 6th does not show. The slide or video seems to be removed. Please try to add again then let me know, I will check again for you
  • Customer

    Posted by: varenummer, Apr 12, 2019 at 20:18 (6 year ago)

    Like I wrote. Number 6 slide is a mpeg video
    It shows in computer. But not on iPhone view

    It is not removed

    You can only see video slide on computer
    NOT on iPhone.
  • Customer

    Posted by: varenummer, Apr 13, 2019 at 18:05 (6 year ago)

    Have your guys find out why the The 3 X not are on the webpage in iPhone mode??
  • Customer

    Posted by: yame, Apr 16, 2019 at 01:57 (6 year ago)

    Hi,

    I checked in some different computers. And here will be the same result: http://prntscr.com/nch4tb
    After loading 5 slides as in my attachments I sent you before, then it kept loading nothing anymore.

    And, please check again your last slide, it does not show in back end - Revolution slider plugin: http://prntscr.com/nch7me
    Therefore, it may be the reason why it does show in both computer and mobile version

    Regards,
    Yame
  • Customer

    Posted by: varenummer, Apr 16, 2019 at 03:51 (6 year ago)

    I just pop up my screen

    And I have moved the SLIDE to number 1

    Nothing ON IPHONE!!!
    Please check again - SEE screen shot, and it where also on your screen, but not working

    screen2-5cb5512574815.png
  • Customer

    Posted by: varenummer, Apr 16, 2019 at 03:52 (6 year ago)

    AND I NEED THE X mark also

    they are gone! all icon are gone in IPHONE MODE!!!!

    x-5cb551791bef9.png
  • Customer

    Posted by: varenummer, Apr 16, 2019 at 03:53 (6 year ago)

    even this icon is not in iPhone view

    !-5cb551aef3668.png
  • Customer

    Posted by: varenummer, Apr 16, 2019 at 17:20 (6 year ago)

    OH I forgot . I Cant find Settings where to GET the RED border and RED ADD TO CART
    picture-5cb60ed117994.png
  • Customer

    Posted by: yame, Apr 17, 2019 at 03:24 (6 year ago)

    1. Video in Slider Revolution: Pls see the attachment below. I took from your site. Yes I see that the Video slide was moved into the first one. But you can see in my attached image, there is not video, no slide for this position.
    And, my coder also said that, we are also using the third - party plugin is Revolution Slider. So, if there is error, we cannot touch into the code to fix if the slide is not being shown. You can ask for the Author of Revo to get support.

    2. The X mark: Previously you asked me to make the X gone (The X, and the reel and the search on Mobile version) So what is your decision now for X? I will ask the coder to re-do for you

    3. The icon on iPhone: I will ask the coder to check again

    4. Change into RED color: Please change in Theme Options > General > Main Settings > Main Color: http://prntscr.com/ncztq1
    Regards,

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