HomeSupport systemWordPressOcolusShowing not available variations
  • Customer

    Showing not available variations

    Posted by: ys21kft Jan 30, 2019 at 13:22 (6 year ago)
    Hey Yame,

    On the main store front if you move the cursor to a product, it shows up the selectable variants, example different colors.

    But it shows the colors also which are not on stock... I have tried not to allow the product or set as 0 as stock or as sold out.. but it still shows the variants..

    If you click on the product and it opens the page of the product then it does not show the unavailable variations, only the available ones.

    but on the store front page it shows... all...

    video:
    https://www.dropbox.com/s/6kgpkzye1gdea2d/colors.mov?dl=0
  • Customer

    Posted by: yame, Jan 30, 2019 at 16:47 (6 year ago)

    Hi mate,

    So, I would like to confirm your question then will send to my coder
    You mean that: All products which are sold out / or = 0 .. will not be allowed to show in shop page and single product page?

    Pls let me understand you mean then my coder will check for you

    Regards,
    Yame
  • Customer

    Posted by: ys21kft, Jan 30, 2019 at 16:55 (6 year ago)

    yes, but on the product page it does not show it, it works very well on the product page.

    It shows only in the shop page and it is the problem.

    in the video you can see that there are many colors in the shop front page but only 4 on the product page, because only 4 colors are in stock...

    i would like that the shop page shows the same, only 4 colors and hide the unavailable colors as you said also (sold out or 0 stock)

    thanks Yame
  • Customer

    Posted by: ys21kft, Jan 30, 2019 at 20:17 (6 year ago)

    maybe the coder started testing I dont know but now the newly added product is not good, on the product page it shows all colors, available and not available also... until now this was good

    just a notice, because i dont know what happened :)

    thanks
  • Customer

    Posted by: ys21kft, Jan 30, 2019 at 20:33 (6 year ago)

    at least I have added a new product with 31 colors and now all colors are on the product page also.. the unavailable ones also..

    i just tell this because maybe it is something limit and now i exceed the limit...

  • Customer

    Posted by: ys21kft, Jan 30, 2019 at 21:29 (6 year ago)

    and short note: the filter by price widget not working, i mean, i do not see it, it is in the shop sidebar, but i do not see it..
  • Customer

    Posted by: ys21kft, Feb 1, 2019 at 06:44 (6 year ago)

    yeah I have tried it out again and I can confirm that there is something limit also.

    When I added a product with 31 color variations then the out of stock products will appear also on the PRODUCT page not only on the shop page.
    When I added a product with 20 colors for example then the out of stock products WONT appear on the PRODUCT page, it shows only on the shop page.

    so the issues so far:
    -it shows the unavailable product variations on the shop page
    -it hides the unavailable product variations on the cart page only if it is not exceed a limit (probably under 30 colors)
    -filter by price disappeared from the shop widget and i dont see it

  • Customer

    Posted by: yame, Feb 1, 2019 at 17:22 (6 year ago)

    Hi mate,

    I also sent your requirement to my coder. However we are in the Tet Vacation and he may not check timely.
    I will ask him to check your site soon and inform you when he has any feedback

    Thanks for you patience!
    Yame
  • Customer

    Posted by: ys21kft, Feb 1, 2019 at 19:31 (6 year ago)

    thank you Yame !!

    its totally ok, I saw on the header that there is a holiday so take some rest and be happy !!
  • Customer

    Posted by: ys21kft, Feb 1, 2019 at 19:51 (6 year ago)

    by the way Yame, can I update the theme to 1.06 from 1.04 without loss or damage?
  • Customer

    Posted by: ys21kft, Feb 1, 2019 at 19:51 (6 year ago)

    by the way Yame, can I update the theme to 1.06 from 1.04 without loss or damage?
  • Customer

    Posted by: yame, Feb 2, 2019 at 14:42 (6 year ago)

    Hi mate,

    I got feedback from my coder:
    1. Variation products in shop page: He will update in the next version

    2. Filter with Price: He checked and said that it because you set for all products have the same price so the filter will not show any more. Pls check it again

    3. Updating the theme: You should think carefully for this and I would like to give you the suggestion:
    - Case 1: If you do not customize anything on Parent theme, you can update the whole theme
    - Case 2: if you have any customization on your Parent theme, pls you should not update. Because all your modify will be lost. You can move all the customized files into another file, then update theme, then add back the customize files. BUT, it is not safe for your site. Pls just customize in child theme instead of in Parent theme.

    Regards,
    Yame
  • Customer

    Posted by: ys21kft, Feb 2, 2019 at 15:10 (6 year ago)

    what a great news Yame

    ohh lol. yeah, at the moment every product has the same price, lol, sorry....

    in the next version it will be fixed, awesome.

    sorry Yame but I am noob/amateur, I do not even know what does it mean customizing in parent theme or in child theme, but I google it because i dont even know how to do it and i will follow the instructions, thank you Yame
  • Manager

    Posted by: yame, Feb 2, 2019 at 15:39 (6 year ago)

    When you downloaded the package of this theme, there will have 2 folders: ocolus-child-vx.x.x.zip and ocolus-vx.x.zip
    One is child theme and one is Parent theme. When updating, we just update for parent theme, and with child theme, you can do any your customization for your site. It will not affect anything to the Parent theme or to the files we update or fix.
    So, if you customize your site in Parent theme, then update the version of theme, then all your customization will be overwritten, and it's lost

    Hope that with this explanation, you can have your own knowledge for you :)
  • Customer

    Posted by: ys21kft, Feb 3, 2019 at 07:52 (6 year ago)

    ohh Thank you Yame, everything is clear, then as i see, using the child theme is the recommended option to get the updates safely.

    I am going to install it then and will using that.

    Thank you :)
  • Manager

    Posted by: yame, Feb 3, 2019 at 14:56 (6 year ago)

    Okay mate, so if you need any assistance, just let me know

    And, if you are satisfied with this support, hope that you will spend a little time to go to Themeforest then rate 5 stars for my team. It is really worth to me

    Thank you so much!
    Yame
  • Customer

    Posted by: ys21kft, Feb 20, 2019 at 17:42 (6 year ago)

    Hi Yame,

    I have updated to the new version 1.0.7 but I think the problem is not solved.
  • Customer

    Posted by: ys21kft, Feb 20, 2019 at 18:03 (6 year ago)

    Please tell it to the coder and fix it on my website, because I need it, thank you. I rated 5 stars :) thanks
  • Customer

    Posted by: ys21kft, Feb 20, 2019 at 18:27 (6 year ago)

    I have made a recording about the problem just to fix it properly because there are 2 issues with it:

    -the first product in the video, on the store front, it shows that it has 21 different colors , but some of them are not available but it shows on the store front instead of hiding the unavailable colors... BUT if you click on it, as I did in the video, then you see, it shows on the product page only the AVAILABLE colors , there are 14 available colors on stock.

    -the second product on the video has much more variations, on the store front it shows 31 different colors , both unavailable and available colors, same issue, BUT if you click on it , as I did in the video, you can see that it shows again all variations on the product page, so all 31 colors, both the available and unavailable ones also...

    so there is an issue that it shows the unavailable colors on the front store page instead of hiding them and there is an another issue probably something limit issue because if it is more than 25-30 variations then on the product page it shows wrong also not only on the front store page...

    check video just to refresh memory:
    https://www.dropbox.com/s/bnx23gsupye2oz0/colors_upd.mov?dl=0

    Thank you Yame.
  • Customer

    Posted by: yame, Feb 21, 2019 at 08:59 (6 year ago)

    Hi mate,

    As I check, you are using Child theme. But the problem was updated on Parent theme. So pls try to activate the Parent theme then check again your site

    If the problem still occurs, I will ask the coder to check again

    Regards,
    Yame
  • Customer

    Posted by: ys21kft, Feb 21, 2019 at 09:05 (6 year ago)

    Hello Yame,

    I have already tried it out yesterday and same issues.

  • Manager

    Posted by: yame, Feb 22, 2019 at 07:02 (6 year ago)

    I sent to my coder again then he will check for you!
  • Customer

    Posted by: ys21kft, Feb 22, 2019 at 07:19 (6 year ago)

    Thank you !
  • Manager

    Posted by: yame, Feb 26, 2019 at 01:05 (6 year ago)

    I got the feedback from coder: He checked one of your products and saw that:

    In Product editing builder, it still has this product: https://prnt.sc/mpn6nx So in Shop page, it will show all these products and if it is out of stock, this product will not able to add to cart. Except you have to delete in Edit product builder, then it will disappear in front end.

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