HomeSupport systemWordPressOcolusShowing not available variations
  • Customer

    Showing not available variations

    Posted by: ys21kft Jan 30, 2019 at 13:22 (6 year ago)
    Hey Yame,

    On the main store front if you move the cursor to a product, it shows up the selectable variants, example different colors.

    But it shows the colors also which are not on stock... I have tried not to allow the product or set as 0 as stock or as sold out.. but it still shows the variants..

    If you click on the product and it opens the page of the product then it does not show the unavailable variations, only the available ones.

    but on the store front page it shows... all...

    video:
    https://www.dropbox.com/s/6kgpkzye1gdea2d/colors.mov?dl=0
  • Customer

    Posted by: ys21kft, Feb 26, 2019 at 07:36 (6 year ago)

    yes that is the problem we talking about for a while...that it shows the unavailable variations also instead of hiding them.... it is not so comfortable if there is 31 variations from a product but I have only 1 color available on stock and the buyer has to click one by one just to see at the end ohh the 31. color is available?

    that is the problem and your coder told that he will fix this issue

    so fix it please, it is not a solution to remove every single product whenever it is out of stock and then re-add again whenever it is on stock again...

  • Customer

    Posted by: ys21kft, Feb 26, 2019 at 07:56 (6 year ago)

    so tell your coder check this:
    https://luxducky.hu/product/b-1np/

    imagine there is 1 available color and click one by one until he will find that one...

    and your coder says its perfect.....

    and it is the same on the front product page.... theme made like you can buy even on the front page, you can add anything to the basket... yeah just first click 30 times to get a knowledge about the only 31. color is available...

    your coder promised that he fixes it and now you want to say its ok and he wont fix it as he promised?
  • Customer

    Posted by: ys21kft, Feb 26, 2019 at 09:03 (6 year ago)

    SO will your coder finally update it to hide out of stock varations if above 30 on the product page and also hide out of stock varations from the store front page or wont?

    because that is your promised to me, it is the time now to prove and keep your word.

  • Customer

    Posted by: ys21kft, Feb 27, 2019 at 18:49 (6 year ago)

    I have asked helping hand here with this issue:
    https://wordpress.org/support/topic/hide-out-of-stock-items-option/#post-11256062

    It looks like its a theme issue and the coder finally has to fix this issue. I am waiting for a month for it.

    When do you plan exactly to fix it finally?
  • Customer

    Posted by: yame, Feb 28, 2019 at 09:00 (6 year ago)

    Once again, I sent to the developers of theme. Hope that with this time, they will give the best decision for this problem
    Please wait, I will inform you when they give me any feedback
  • Customer

    Posted by: ys21kft, Feb 28, 2019 at 11:42 (6 year ago)

    Man....

    Fixing bugs is not a favour for the buyers... We all paid for this theme and for the support which means fixing bugs and update to new version the theme...

    It is not a free favour for buyers...

  • Customer

    Posted by: ys21kft, Feb 28, 2019 at 11:43 (6 year ago)

    or am I wrong Yame?
  • Customer

    Posted by: yame, Mar 1, 2019 at 07:18 (6 year ago)

    No. You are right

    After sending the your conversation, my coder checked again.
    He found out the reason: Because we used the ajax to load attribute so I will take all out of stock attributes then when clicking on that attribute, it will show the notification that the product is not able to add to cart. So, my coder customized for you in file: function.php of Child theme. It will use the ajax to load attributes in products so it will meet your requirements. So please check again your problem

    Regards,
    Yame
  • Customer

    Posted by: ys21kft, Mar 2, 2019 at 06:08 (6 year ago)

    It is fantastic !! It works very well !!! Thank you Yame, I am happy because at the end it is successfully fixed !! Nice job!!!!
  • Manager

    Posted by: yame, Mar 4, 2019 at 09:06 (6 year ago)

    No, we would like to apologize you for not check carefully. Just because it depends on the coder so I had to exchanged and asked him many times.
    Finally, the problem was fixed. Thanks for finding this.

    Regards,
    Yame
  • Customer

    Posted by: ys21kft, Mar 9, 2019 at 18:39 (6 year ago)

    Hey Yame,

    Just a little news about this. If I use Pagination, then it works well, but if I change it to "Load more" or "Infinite Scrolling" then the "new" products shows available and unavailable colors and it not just shows them but you can add them to cart also... the out of stock items.

    Can the coder fix this to work well in every case? so not only when I am using Pagination..
  • Manager

    Posted by: yame, Mar 12, 2019 at 07:59 (6 year ago)

    In your shop page, I see that now it is showing all in stock attributes of products.
    With Pagination, all products are working well with their in stock variations
    With Load more / Infinitive Scrolling: It displays the same.

    Or can you show me the exact products? Then I will check again for you
  • Customer

    Posted by: ys21kft, Mar 12, 2019 at 12:34 (6 year ago)

    Hi Yame,

    I have made a video about the problem:
    https://www.dropbox.com/s/n2z6uga8f6xazib/outofstock2.mov?dl=0

    I think you have checked the products only on the first page... but if you click load more or set it to infinite scrolling then the other products all of them are displayed wrong.

    Probably, if you set it to Pagination style, then when you click to page 2, then it reload site or refresh it and the new products will be displayed correct.. which is good.

    But if you change it to "load more" or "infinite scrolling" then there is no refresh when the new products have been loaded and it will make this issue.

    Anyway, check the video, I showed it to you with the same product to see clearly.

    Thank you
  • Manager

    Posted by: yame, Mar 14, 2019 at 02:05 (6 year ago)

    Wow. Thank you

    I will send to the coder then ask him to check again

    Thank you one more time. Pls be patient to wait for him!
  • Manager

    Posted by: yame, Mar 15, 2019 at 02:05 (6 year ago)

    DONE :)
    Please check your site again
  • Customer

    Posted by: ys21kft, Mar 16, 2019 at 06:36 (6 year ago)

    Awesome Yame!!!!

    It works perfectly!!!

    Nice job and quite fast :))

    Thank you really much !!!!! :)
  • Manager

    Posted by: yame, Mar 16, 2019 at 06:42 (6 year ago)

    You're welcome : )
    The problem is that we just only need understand each other, then everything can be solved quickly

    So I will close this ticket. For any questions, please submit a new ticket
    Thank you!

    Best regards,
    Yame

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