Kutethemes

Customer

Problem with the template

Posted by: artemifinejewelry Feb 25, 2017 at 14:54 (8 year ago)

Good morning,

Find my request:
for my website

http://artemi.cluster002.ovh.net/000-debug/fr/?live_configurator_token=80fb464c48841ac682121e298776e235&id_shop=1&id_employee=1

Blog

About the blog I would like to know why am I not able to align my text on the left ? Attached to this you can find a print screen of our blog (the text is in the middle) and a print screen of the example available when you buy the template (the text is on the left)

Home page

About the home page is it possible to have the informations about the sizes etc of the pictures that I can upload? Because I don't understand why are there pictures that I can upload and others that I don't. Even when if they have the same charachteristics : height, size, pixels ? Plus when I try to upload an other picture it's says that it worked. I don't have any information informing that it didn't worked and why it didn't worked.

Categories

When I go to ''personnalisabe/customizable'' and I click for example on ''bracelets'' why do I have all the informations of the category ''Enfants/Kids'' ? I happens for bracelets and necklaces. What I would like is when I'm on ''Customizable/personnalisables" I can click on bracelets or necklaces and find all the product that are available on women, kids, men that can be engraved.

Product
When I encode a product sheet and I put declinations, the button "add to cart" disappears or put in light gray.

Pop up News lettre

There is a pop up that appears at the opening of the website, we emerge that this pop appears a little later, how to do?

I hope you can help me
Thank for you reply
Best regard
Artémi Vasilakis

Customer

Posted by: yame, Feb 28, 2017 at 09:45 (8 year ago)

Hi artemifinejewelry,

Could you please help me to attach the screenshot for each field that you describe on the ticket?
It would be better for me to visualize your issues then I can support for you.

Thank you,
Yame
Customer

Posted by: artemifinejewelry, Mar 4, 2017 at 15:32 (8 year ago)

Hello,

Find the print screen of the problème.
in the first request i send you my admin login + a FTP account. Our supporters will guide for you.

Thanks for you reply
artémi

Blog-example-58bade1f6aa39.pdf
Blog-text-58bade1f6b654.pdf
Capture-d’ecran-2017-02-25-a-15.27.21-58bade1f6d908.png
Capture-d’ecran-2017-01-26-a-17.46.14-58bade1f6fc74.png
Manager

Posted by: yame, Mar 7, 2017 at 04:08 (8 year ago)

Thank you. I will collect all your issues then give you the solution/
Customer

Posted by: artemifinejewelry, Mar 9, 2017 at 12:54 (8 year ago)

Hi, You don't reply me ?
I send you my first ticket the 25 february, we are 9 march and i don't have solution
Please can you help me
Thanks a lot for you reply
Customer

Posted by: yame, Mar 10, 2017 at 09:26 (8 year ago)

Hi mate.

Sorry for delay. I would like to give you the answer:
1 - Blog: This problem belongs to customized work but if you have just only this one, my coder will fix directly for you in your site.

2 - Homepage: Can you help me to attach the screenshots for this? Because there are a lot of image in homepage so I cannot visualize what the image that you can / cannot upload is.

3 - Categories: It is really difficult to guess what you mean. So it is better if you can describe by some screenshots.

4 - Product: When I check in back end configuration, the quantity for those products = 0. So it is the reason why you cannot click to the Add to cart button.

5 - Sorry. You mean that you want the popup newsletter appears little later (maybe 3 or 4 seconds after going to your site)??

Yame
Customer

Posted by: artemifinejewelry, Mar 11, 2017 at 08:51 (8 year ago)

Hello,

Thank you very much for your answer, but you answer me, without answering me and that is too easy ...
My first post is February 25th, I send you all my password and the link of the website, You need 15 days for tell me you can help me.

I send you the point one by one

For the point 4: my question is => Product
When I encode a product sheet and I put declinations, the button "add to cart" disappears .
Look the print screen the "add to cart" disappears, and in the back office you can see quantity for 680.
Why your button "add to cart" disappears. i need this button for my client !!!

I wait for you quickly reply
Artémi

Capture-d’ecran-2017-01-26-a-17.46.14-58c3baa5a5bd0.png
Capture-d’ecran-2017-02-25-a-15.27.21-58c3baa5a667f.png
Capture-d’ecran-2017-03-11-a-09.47.21-58c3baa5a6d35.png
Capture-d’ecran-2017-03-11-a-09.25.12-58c3baa5aa43c.png
Manager

Posted by: yame, Mar 13, 2017 at 04:19 (8 year ago)

Hello,

I sent this issue to my coder and he needs to check it.
I will inform you when I get any his feedback.

Yame
Manager

Posted by: yame, Mar 13, 2017 at 09:13 (8 year ago)

Please check again your FTP account. We cannot access to this
Customer

Posted by: artemifinejewelry, Mar 13, 2017 at 10:26 (8 year ago)

Hi,

How many time you need, for find this issue ?

Please find in secret information My FTP account

artémi

Capture-d’ecran-2017-03-11-a-09.47.21-58c673ec6d33c.png
Customer

Posted by: yame, Mar 14, 2017 at 01:45 (8 year ago)

I still could not access to.
Pls see the attachment below. I think the problem is in your FTP hosting. User name and pw maybe correct.
Yame

account_1-58c74b3c9a989.png
Customer

Posted by: artemifinejewelry, Mar 21, 2017 at 08:03 (8 year ago)

Hell,
i try again

We always have problems with the home page
We have uninstalled and reinstalled
And since then everything goes to the left of the screen.

I checked the homepage is well in 2 columns (index page)

The parametrage just looks, but it displays everything in the right column (since reinstallation) ... whereas before we had 2 columns.

We use the mega html module for the home page.

Looking at the print screen can you answer us:
Do you miss anything from the class, must he announce something more? (Case custom class .. of the style "right column" "left column")
Or should you use another "display" in position? , If it is another one?
This would help !!
Customer

Posted by: yame, Mar 22, 2017 at 09:35 (8 year ago)

Hi mate.

I've configured for your site and now it displays correctly. Pls check it again.

Yame
Customer

Posted by: artemifinejewelry, Mar 22, 2017 at 09:49 (8 year ago)

hi,
Tanks you so much, I can put back the layout of the shop
Now next point:
the button "add to cart"
When I encode a product sheet and I put declinations, the button "add to cart" disappears.
can you tell me why? and can you fix that ?

thanks in advance for you reply
Manager

Posted by: yame, Mar 22, 2017 at 10:08 (8 year ago)

Yeah. I still have the trouble with your FTP account.
I am wondering about the host name. The user and pw maybe correct. But with the host name is "artemi", is it correct?
Pls let me access to your FTP then my coder can be support for you easily.
Customer

Posted by: artemifinejewelry, Mar 22, 2017 at 15:28 (8 year ago)

I check with my partner and i send you the right access.

Can you tell me what I did as stupidity on my homepage for everything to be on the left side

thanks for you reply
Customer

Posted by: artemifinejewelry, Mar 22, 2017 at 21:03 (8 year ago)

This the instruction from my IT
Manager

Posted by: yame, Mar 23, 2017 at 01:51 (8 year ago)

Yes. That is what I need. I will send your account to my coder and he will check the problem about Add to cart button for you.
For the configuration on your homepage, I just re-ordered some items in Mega HTML Module. You put some wrong hooks and positions. Now you can check in the back end and that is the correct order for your site.
Yame
Customer

Posted by: yame, Mar 23, 2017 at 08:09 (8 year ago)

Hi mate.

We found out the reason why the Add to cart button disappears on your site just for some of products.
First we found out that the problem just occurred on the products that were configured the attribute. So you have to to Preference > Products > then select YES for Show the Show button "Add to cart" when the product has attribute (in back end).
Pls see my attachment below to understand well.

Regards,
Yame

logancee_3-58d382d2576f2.jpg
Customer

Posted by: artemifinejewelry, Mar 23, 2017 at 12:30 (8 year ago)

Thanks Yame,

It is really a stupidity on our part.

Our the next question, it's for the Pop up News lettre

We set up the newsletter in pop up, which appears as soon as the site opens, we would have liked this opening to face a little later. Can you tell us how?

Thank for you reply
Best regard
Artémi Vasilakis
Manager

Posted by: yame, Mar 24, 2017 at 01:17 (8 year ago)

Oh. I think it is impossible to do just because we just know how to design the Newsletter popup letter.
Or you can contact to customized server then ask the admin there for your issue.
This is the form for you: http://support.ovicsoft.com/offer/add
Just submit your requirement and they will check the problem if it is possible.
If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.
Thank you so much.
Yame
Customer

Posted by: artemifinejewelry, Mar 24, 2017 at 08:58 (8 year ago)

Hi Yame,

Yes sure, I would put a note for the service,
I love your template and I am delighted that everything works perfectly now.

I still have a question about the Blog, we have not much layout possibility, so far it is not active following the problem we had, but can you give me your instructions, I Gives two print screen.

Blog

About the blog I would like to know why am I not able to align my text on the left ? Attached to this you can find a print screen of our blog (the text is in the middle) and a print screen of the example available when you buy the template (the text is on the left)

Thank for you reply
Artémi

Blog-example-58d4dfabe87c4.pdf
Blog-text-58d4dfabeb7c7.pdf
Manager

Posted by: yame, Mar 24, 2017 at 09:54 (8 year ago)

Excuse me, how can I open this blog post on your site. I go to from Blog on Top Menu, but I cannot find this post.
Could you help me?
Thanks
Customer

Posted by: artemifinejewelry, Mar 25, 2017 at 09:04 (8 year ago)

I'm come back when the Blog is activated again .

Can you tell me for the home page what weights and pixels we need for the layout;
BIG JEWELRY LAYOUT
SMALL JEWELRY LAYOUT

Thanks in advance for your reply
Artémi
Customer

Posted by: yame, Mar 27, 2017 at 04:16 (8 year ago)

yeah I know. But I mean I cannot open the blog post name: Tendances bijoux 2017 from your site to check the problem. In back end I still can see the configuration for this post. And I want to open this post in front end to see the problem.
What do you mean when you ask for BIG JEWELRY LAYOUT and SMALL JEWELRY LAYOUT weights and pixels?? I don't understand this.
Customer

Posted by: artemifinejewelry, Mar 30, 2017 at 16:15 (8 year ago)

Hi, The blog he again on the website

http://artemi.cluster002.ovh.net/000-debug/fr/smartblog/7_Tendances-bijoux-2017.html?live_configurator_token=80fb464c48841ac682121e298776e235&id_shop=1&id_employee=1&theme=&theme_font=

Blog

About the blog I would like to know why am I not able to align my text on the left ? Attached to this you can find a print screen of our blog (the text is in the middle) and a print screen of the example available when you buy the template (the text is on the left)

It's possible to find a solution before the WE

Thank for you reply
Artémi

Blog-example-58dd2f1111117.pdf
Blog-text-58dd2f111679d.pdf
Customer

Posted by: yame, Mar 31, 2017 at 01:55 (8 year ago)

Here I send you the screenshot. I don't see any problem in your blog page as yours

logancee_2-58ddb726e953b.jpg
Customer

Posted by: artemifinejewelry, Apr 1, 2017 at 16:39 (8 year ago)

Hello,

I would like to know or I can change the data of this page which is different in EN and FR

Thanks for you reply

Capture-d’ecran-2017-03-29-a-22.36.54-58dfd7d9ae2ea.png
Capture-d’ecran-2017-03-29-a-22.37.12-58dfd7d9b3131.png
Customer

Posted by: artemifinejewelry, Apr 22, 2017 at 13:12 (8 year ago)

Hello,

I try to reach you on skype, you never accept me.
We always encounter enormous problems of instability with your Template
We will in the next day put the website online, and we will no longer be able to afford any kind of problem.

It is essential that you give us a procedure to follow for this page of aceuille.

The home on the site

As one touches the home page everything moves.
When one changes the texts, they put themselves in any way, with any typo and one can not change anything. See print with Thom Hanks and the first
You can not center text.
We do not know how to swap an image in place of a text, see the print screen
We can put a link on the button order

Footer on the site

I do not manage to center the newsletter block below the block follow us
And to ensure that the text is not on more than one line

The template is not 100% responsible.

Which gives problems on mobiles

In the footer everything mixes
In the toolbar nothing is aligned, it's on two lines
I join the two print screen

thank you very much for your help
Manager

Posted by: yame, Apr 24, 2017 at 01:59 (8 year ago)

Hi mate.

I also saw your account in Skype, Just because I did not you it were you. And last time you call me when I was not online.
Beside, I don't see your prints as you said above. Pls help me to attach the screenshot. I will be easier to understand well all your problems then support for you.

Thank you
Yame
Customer

Posted by: artemifinejewelry, Apr 24, 2017 at 10:42 (8 year ago)

i send you one by one and i send you also on your skype account

IMG_4336-58fdd67a7b138.jpg
Customer

Posted by: artemifinejewelry, Apr 24, 2017 at 10:42 (8 year ago)

The footer

IMG_4335-58fdd6a4e0f64.jpg
Customer

Posted by: artemifinejewelry, Apr 24, 2017 at 10:43 (8 year ago)

The Home page

Capture-d’ecran-2017-04-22-a-14.42.58-58fdd6cf87df0.png
Manager

Posted by: yame, Apr 26, 2017 at 04:05 (8 year ago)

I've sent you the message via Skype, pls check it and confirm
Thanks
Customer

Posted by: artemifinejewelry, Apr 26, 2017 at 14:26 (8 year ago)

Hi, i recieved your answer but it's not a special request,

It's trouble with the homepage, please check my answer

Best regard
artémi
Manager

Posted by: yame, Apr 27, 2017 at 03:51 (8 year ago)

ok mate. I replied there. pls check it
Customer

Posted by: artemifinejewelry, May 3, 2017 at 17:32 (8 year ago)

hi,

I don't received news from you for my trouble with the homepage ?
Manager

Posted by: yame, May 4, 2017 at 09:24 (8 year ago)

Pls check again your site. My coder has fixed all successfully
Customer

Posted by: artemifinejewelry, May 5, 2017 at 06:44 (8 year ago)

Thanks yams,
Can you check skype, the website put online today and he have a little setting to make
thanks for you reply
Manager

Posted by: yame, May 5, 2017 at 08:59 (8 year ago)

I already replied your message via skype several hours ago and I would like to confirm you mean there, mate.
Pls check it again.
Customer

Posted by: artemifinejewelry, May 6, 2017 at 18:59 (8 year ago)

Hello,

i reply you, can you check ?

Thanks
Manager

Posted by: yame, May 8, 2017 at 02:34 (8 year ago)

I got it.
For those requirements, pls wait for the update version. We will quickly update the theme and inform you when it finishes.

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