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  • Customer

    Configuration Guide

    Posted by: cultivalibre Feb 14, 2017 at 21:20 (8 year ago)
    Hi,

    Is there any configuration guide? Or something like that? (additional to the installation documentation). Because with the doc included i can't find all options in the backend, and I'm spending some time searching the options and configurations.

    Thanks!
  • Customer

    Posted by: cultivalibre, Mar 7, 2017 at 14:07 (8 year ago)

    Yame, I can access without problems. Please try again, the credentials are in the secret info.
    ftp-web-58bebea8c85e9.jpg
  • Customer

    Posted by: yame, Mar 8, 2017 at 01:44 (8 year ago)

    I tried with another application, and I did not get the other result. It is still not connected and I don't know why to help you
    account_1-58bf6201e3b4a.png
  • Customer

    Posted by: cultivalibre, Mar 8, 2017 at 19:33 (8 year ago)

    According to the error message (time out), you should check the problem with your network area, since you have problems to see my website, or use a IP allowed for connect to my site.

    For my part I allowed the following ips:
    113.186.212.40
    14,171,187,195
    14,189,232.16
  • Customer

    Posted by: yame, Mar 13, 2017 at 01:37 (8 year ago)

    Dear mate,

    The past days, we've tried to connect to your FTP account to help you. However we could not access to this. You know the IP address is changing regularly even I provided the exactly IP. It is difficult for you to add the correct one. So, please make your site to be easier for access to, we will fix the issue for you.

    Thank you,
    Yame
  • Customer

    Posted by: cultivalibre, Mar 15, 2017 at 12:20 (8 year ago)

    Yame,

    Maybe you could tell me the complete network segments you use, to add them to the allowed list of my web, or if you could use one of the IP addresses already allowed. I don't know what else I could do by my side. Or if you can tell me what is your recommendation.

    We only need this configuration to pass the website to production.
  • Customer

    Posted by: yame, Mar 20, 2017 at 03:35 (8 year ago)

    Dear mate.

    I provided you all the IP addresses whenever I got them. I think the problem is that the IP changes all the time when I turned off the internet (or computer) so even I gave you the correct IP, you still could not add correctly. I used to face with this problem with other clients and when they add my IP, I also could access to their accounts easily. This is my current IP that I can find at this time 117.7.89.14
    We just want to access to your FTP then fix the problem for you without accessing to website back end any more.
    We really always willing to support for you, however we cannot access to FTP so that fix the problem for you.

    Regards,
    Yame
  • Customer

    Posted by: cultivalibre, Mar 22, 2017 at 20:22 (8 year ago)

    I understand Yame.

    And is there another way you can make the configuration? I can upload the files to another hosting, like Mediafire.com, One Drive or similar.

    Regards,
  • Customer

    Posted by: yame, Mar 23, 2017 at 02:02 (8 year ago)

    Ok mate. I have another way for you. My coder will give you the files that he is going to fix in your code, then you can upload into your site instead of we do. Pls tell me what the version you are using for your site is, what the homepage is.
    Hope that with this solution, we can fix the issue for you
  • Customer

    Posted by: cultivalibre, Mar 26, 2017 at 00:24 (8 year ago)

    Hi Yame,

    Perfect, i will apreciate that.

    Im using the version 1.2.2 and the homepage "Home Glasses".

    Regards.
  • Manager

    Posted by: yame, Mar 27, 2017 at 02:40 (8 year ago)

    Thanks, I got it and sent to my code already. I will inform you when I get any his feed back.
    Yame
  • Customer

    Posted by: yame, Mar 29, 2017 at 10:09 (8 year ago)

    Hi mate.

    Please update this file for your site. My coder has fixed the problem in this file.
    Hope that you can solve your issue soon.

    Regards,
    Yame
    category-58db87da23599.zip
  • Customer

    Posted by: cultivalibre, Apr 3, 2017 at 20:59 (8 year ago)

    It works perfect! Many thanks for all the help :)
  • Manager

    Posted by: yame, Apr 4, 2017 at 01:49 (8 year ago)

    I will be grateful if your issue is solved. If you don't have any other requirements, can I close this ticket?
    Please feel free to contact support service if you need any assistance.

    Thank you and best regards,
    Yame
  • Customer

    Posted by: cultivalibre, Apr 4, 2017 at 12:59 (8 year ago)

    Yame, of course, please you can close the ticket.

    Thanks and the best regards!

    You have my 5 stars :)
  • Manager

    Posted by: yame, Apr 5, 2017 at 01:17 (8 year ago)

    Super thanks for your encouragement.

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