HomeSupport systemPrestashopLoganceeConfiguration Guide
  • Customer

    Configuration Guide

    Posted by: cultivalibre Feb 14, 2017 at 21:20 (8 year ago)
    Hi,

    Is there any configuration guide? Or something like that? (additional to the installation documentation). Because with the doc included i can't find all options in the backend, and I'm spending some time searching the options and configurations.

    Thanks!
  • Customer

    Posted by: yame, Feb 15, 2017 at 04:31 (8 year ago)

    Hello mate.

    Could you please show me all your problems that you cannot configure for your site and provide your account? I will check and help you.
    And if it lacks of in the document, I will continue to add.

    Thank you,
    Yame
  • Customer

    Posted by: cultivalibre, Feb 15, 2017 at 21:24 (8 year ago)

    Hi Yame, perfect! :D

    In this moment I have the following issues.

    1 - http://support.ovicsoft.com/topic/show-topic/31048

    2 - Where i can put a text in categories, like a description?

    3 - Order of products with JS and not with an page update. In the live preview of prestashop theme, when press "SORT by.." that order products with a JavaScript (or like that without reload page), but in my web when I press "SORT by.." the page is updated and then show products ordered. I attached an image of the sort in the live preview theme. I hope it can be posible :)

    That for the moment, I'm reviewing solutions of others issues in this forum.

    Regards,

  • Customer

    Posted by: yame, Feb 16, 2017 at 02:28 (8 year ago)

    Hi mate.

    1. I've replied there on that ticket already :)

    2 & 3: I cannot access to your website back end URL. it keeps loading then says the error. Could you please help me to check it again? Thank you

    Yame
    logancee_1-58a50e407a0fd.png
  • Customer

    Posted by: cultivalibre, Feb 17, 2017 at 14:18 (8 year ago)

    Hi Yame!

    Oh, that sounds like a DNS problem, please can you try to do a ping to my domain?, to see if is an issue of my isp.

    Thanks.
  • Manager

    Posted by: yame, Feb 18, 2017 at 08:34 (8 year ago)

    Excuse me, how can I do to access to your account? :(
  • Customer

    Posted by: cultivalibre, Feb 21, 2017 at 12:51 (8 year ago)


    In the secret information are the data to connect
  • Customer

    Posted by: yame, Feb 22, 2017 at 03:55 (8 year ago)

    When I went to your backend URL, it kept loading in a long time then breaking.
    Can you take a look to check it?
    Or you can contact me via skype: yame_kutetheme. I will support directly for you. Pls help me to write cleary your user name to make me realize you.
    Thanks
    logancee_1-58ad0bcb94239.png
  • Customer

    Posted by: cultivalibre, Feb 22, 2017 at 14:35 (8 year ago)

    Hi Yame,

    I'm added you to my skype account.
  • Manager

    Posted by: yame, Feb 23, 2017 at 03:41 (8 year ago)

    Thanks. I got this and replied there already
  • Customer

    Posted by: cultivalibre, Feb 24, 2017 at 14:43 (8 year ago)

    Hi Yame,

    The point 1 and 3 are solved, so only I need help for the point 2 (text in categories, like a description). I've sent you a messge by skype.
  • Manager

    Posted by: yame, Feb 27, 2017 at 01:23 (8 year ago)

    Thank you. I seen it. I still have the problem with your site. I already sent you via skype.
  • Customer

    Posted by: cultivalibre, Feb 28, 2017 at 03:49 (8 year ago)

    Hi Yame!

    I allowed your IP to access to my site, please could you check the access.

    Regards,


  • Customer

    Posted by: cultivalibre, Mar 2, 2017 at 04:22 (8 year ago)

    Hello,

    Please I need help with this:

    1) Add text in the categories, like a description.
    2) Solve the problem of contact emails arrives without an "order reference". http://support.ovicsoft.com/topic/show-topic/31365
    3) Where I can configure the About page?
    4) Where I can configure the Blog page?

  • Customer

    Posted by: yame, Mar 3, 2017 at 02:54 (8 year ago)

    Just because I cannot access to your website back end and I don't know exactly which option you are using for your site so I would like to give you the general guideline here:
    1. Pls see the attachment 1, is this the Description that you want to add? If that, you can go to Product configuration in backend then add the text in Description box.

    2. see pic 2, I've tried to confirm my order in demo site and I still got the Reference of the product. Can you attach yours?

    3. Blog page: pls go to blog > blog post in Dashboard to configure this page.
    logancee_doc-58b8dae6d30e9.doc
  • Customer

    Posted by: cultivalibre, Mar 3, 2017 at 15:23 (8 year ago)

    Hello,

    1) It is not the product description, I need a description in the categories. Like the example case I found in the forum http://support.ovicsoft.com/topic/show-topic/23858

    2) The problem is with the mails through the contact form. In the mail of purchases neither arrives with the number of order reference

    Please see the atached file.

    Maybe you now use another ip and that is why you can not connect to my website?
    Logancee-58b98a6f2fee8.docx
  • Customer

    Posted by: cultivalibre, Mar 3, 2017 at 15:31 (8 year ago)

    Yame, the problem 2) is solved, now the mails are coming with the order reference, only had to make a test purchase.

    Please help with point 1)
  • Manager

    Posted by: yame, Mar 4, 2017 at 02:26 (8 year ago)

    i got your issue about description. The IP address is changed regularly so I cam not sure that you can add it successfully for each one :(
    Here is the current IP address: 14.171.187.195
    If you can add this, pls tell me immediately then provide your FTP account. I will check as quickly as possible.
    Thanks
  • Customer

    Posted by: cultivalibre, Mar 5, 2017 at 01:20 (8 year ago)

    OK Yame, I request to my isp to allow the IP.

    If access does not work, please could you tell me your subnets to allow on my site.

    Regards,
  • Manager

    Posted by: yame, Mar 6, 2017 at 04:22 (8 year ago)

    I tried but it is still not connected.
    Ok. Now pls provide me your FTP account. My coder will fix directly on your site for you. This belongs to customized work but we still can help you.
    However we would like to recommend you that, Description for category is just compatible with Prestashop, not Logancee theme. So we just fix in code to make it displays online for you. And if you want to style it, you have to contact with customized services or do it by yourself.

    Yame
  • Customer

    Posted by: cultivalibre, Mar 6, 2017 at 14:24 (8 year ago)

    Ok thanks!

    I provide my ftp account in secret info.

  • Customer

    Posted by: yame, Mar 7, 2017 at 02:57 (8 year ago)

    Excuse me, could you please help me to check again your FTP account? I cannot access to this
    logancee_1-58be2185e9285.png

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