HomeSupport systemPrestashopLoganceeSome errors
  • Customer

    Some errors

    Posted by: kustomer Nov 9, 2016 at 17:59 (8 year ago)
    I have some errors installing the theme. First of all, I have js error in console.

    oviccategorysizechart.js:28 Uncaught TypeError: $(...).fancybox is not a function(…)(anonymous function) @ oviccategorysizechart.js:28j @ jquery-1.11.0.min.js:2fireWith @ jquery-1.11.0.min.js:2ready @ jquery-1.11.0.min.js:2K @ jquery-1.11.0.min.js:2

    And the other error in home. When I active the newsletter form appear the brand carousel too. (image attached)

    Can you help me?

    Screenshot_3-582363f04d2b2.png
  • Customer

    Posted by: yame, Nov 10, 2016 at 07:22 (8 year ago)

    Hi kustomer,

    Thank you for contacting with support service.
    When I accessed to your back end, I added my IP address; however I cannot open your front end. Please check the attachment below.

    Yame
  • Customer

    Posted by: kustomer, Nov 10, 2016 at 08:22 (8 year ago)

    I just disable the maintenance mode. Can you check again?

    Thanks
  • Customer

    Posted by: kustomer, Nov 11, 2016 at 11:16 (8 year ago)

    Same on Newsletter popup
  • Customer

    Posted by: yame, Nov 14, 2016 at 01:47 (8 year ago)

    Thank you mate.
    I collected all your issues and send to my coder already. Please be patient to wait for him.
    I will inform you if I get any his feed back.

    Regards,
    Yame
  • Customer

    Posted by: yame, Nov 24, 2016 at 07:38 (8 year ago)

    Dear mate.

    Every time when I sign out your website, then sign in again > Add my IP > I cannot go to your front end any more.
    Please help me to check this. If not we cannot check your problem.

    Thank you!
    Yame
  • Customer

    Posted by: kustomer, Nov 28, 2016 at 08:30 (8 year ago)

    Maintenance mode is disabled. Please try this user/pass
  • Customer

    Posted by: kustomer, Nov 28, 2016 at 12:10 (8 year ago)

    Please help me asap. It's taking to much time and the website is open
  • Customer

    Posted by: yame, Nov 29, 2016 at 01:54 (8 year ago)

    Hello mate.

    I've tried with the new back end account that you provided but I had the same result with the last one. I added my IP and I could not go to front end.
    My coder would like to check your issue. So please make your clearly and we will help you to check right now.

    Thank you.
  • Customer

    Posted by: kustomer, Nov 29, 2016 at 08:23 (8 year ago)

    But why you need to add your IP???? The page is open just for you. Please clean your cache or something. I try to login with 5 different computers with different s SO and all works.
  • Customer

    Posted by: yame, Nov 30, 2016 at 08:38 (8 year ago)

    Dear mate,

    At this moment I am not going to access to your website back end account. It says 404 not Found.
    Please by somehow make your site to be able to access to. Only then I can support you.

    Thank you,
    Yame
  • Customer

    Posted by: kustomer, Nov 30, 2016 at 17:40 (8 year ago)

    I move the website to other server. Check if you can access. I attached you the new info.

    Thank
  • Customer

    Posted by: kustomer, Nov 30, 2016 at 17:42 (8 year ago)

    Fail when I try to upload the theme
  • Customer

    Posted by: yame, Dec 1, 2016 at 08:05 (8 year ago)

    Thank you.
    My coder has viewed your site already.
    Have you setup the data for your site yet? It seems that it's juts the default data.
    If your site has not been setup data, please make up a new Prestashop then provide us that account. We will help you to install the theme.
    In case you don't want to create a new Prestashop, please BACKUP both your current database + source code. We will remove the current theme in your site then install a new one.

    Please getting back to us your plan.
    Regards,
    Yame
  • Customer

    Posted by: kustomer, Dec 1, 2016 at 08:43 (8 year ago)

    I try to import the data of the layout "Home Sidebar Boxed" but nothing happend.
    It's ok to delete the current theme. Just I want to keep the products, categories, etc... if it's possible. I already have a SQL backup and files.
  • Customer

    Posted by: yame, Dec 1, 2016 at 09:34 (8 year ago)

    Ok mate.
    We will help you to install again the theme. However we are afraid that it is impossible to keep products and categories, ... We will try.
    Please be patient to wait for us.

    Thank you.
    Yame

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