HomeSupport systemWordPressUminexMobile interface issue
  • Customer

    Mobile interface issue

    Posted by: geniiusbuy0 Jul 28, 2025 at 00:13 (18 days ago)
    Hi i have the following issued bellow:

    1. After setting the theme to my preference, the theme resets back to the default especially the mobile view. Please how can i make this stop? at times even the desktop view starts to display like the mobile version. I am using home 4 style.

    2. How can i make the login/register forms to display in this way https://klbtheme.com/machic/my-account/
  • Customer

    Posted by: LamHB, Jul 28, 2025 at 03:37 (18 days ago)

    Hi,
    1. Please send us your wp-admin login details so we can check and a picture of the issue you are having.
    2. This option is not available. To do this, you will need a paid custom job, please email kutethemes@gmail.com with a detailed description of your request and the fee, then we will customize it for you.
    Regards!
  • Customer

    Posted by: geniiusbuy0, Jul 30, 2025 at 14:42 (15 days ago)

    Hi thank you for your swift response you can find further details in Secret information.
  • Customer

    Posted by: LamHB, Jul 31, 2025 at 03:17 (15 days ago)

    Hi,
    I see your website does not have Uminex theme and recommended plugins activated. I have activated the theme and related plugins, everything is working fine, please check again.
    Regards!
  • Customer

    Posted by: geniiusbuy0, Aug 1, 2025 at 07:33 (13 days ago)

    Hi,
    Please that was not the issue that i complained about. Why i deactivated all plugins and reverted to WP default theme is that my host providers was running a check on my server to know the root cause of CPU usage max out. So please kinldy work on the header issue i complained about. especially the mobile header. i want to have full control of the modification. I do not want it to revert itself after being set to my preference especially the homepage in mobile version. At times even the desktop heeader version starts to display like the mobile version (while using a Desktop or Laptop to view the site). something is wrong somewhere please. I should be able to modify my header and it stays that way without reverting to system default preference.
  • Customer

    Posted by: LamHB, Aug 4, 2025 at 03:12 (11 days ago)

    This problem comes from cache, mobile and desktop versions may be cached wrongly, please clear cache after each time there are many changes in settings in your website (screenshot_1).
    I have cleared cache and tried again and everything is ok, please check again.
    Screenshot_1-689025052aad8.jpg
    Screenshot_2-689025052ac0d.jpg
    Screenshot_3-689025052aca1.jpg

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