HomeSupport systemWordPressBoutiquemultilingual plugin
  • Customer

    multilingual plugin

    Posted by: caferace1 Jun 18, 2025 at 09:57 (2 months ago)
    Good morning, we need our site to be multilingual and the urls to be translated. We have tried some plugins but they are not compatible with your template (the flags overlap the header words, etc). Now I read in the Features List of the template that "WPML – Multilingual Support" was included, does this plugin allow you to have a multilingual site and url? I don't see it among the installed plugins. Can you help us understand which plugin is compatible with your template and help us in the correct setting?
  • Customer

    Posted by: LamHB, Jun 20, 2025 at 07:12 (2 months ago)

    Hi,
    WPML – Multilingual plugin allows you to set up a website with multiple languages, this is the plugin that we recommend everyone to use if they want to use multiple languages. You do not see it in the installed plugin because it is a paid plugin and not everyone who uses our Theme has the need to use multiple languages, adding it will increase the price of the Theme.
    Here is the plugin's homepage: "https://wpml.org/". You can install, use according to the plugin's documentation, and can send support directly to the plugin author if you have problems related to the plugin.
    Regards!
  • Customer

    Posted by: caferace1, Jun 24, 2025 at 07:52 (2 months ago)

    Hi, we started using WPML for the multilingual site but switching to the English version there seems to be a problem in the template. The footer is overlapping the rest of the site as you can see in the following pages:
    https://www.ex-moto.com/en/
    https://www.ex-moto.com/en/about-us/
    https://www.ex-moto.com/en/contact-us/

    while this error does not occur on the shop page and in all products.

    Could you please check and resolve? And if you could explain how to resolve the problem in case it should occur again when we add more languages.
  • Customer

    Posted by: LamHB, Jun 25, 2025 at 02:39 (2 months ago)

    Hi,
    This issue is caused by the Footer - Absolute option in Theme Options being enabled (screenshot_1). Each language will also have its own Theme Options, you may have mistakenly enabled it at some point, make sure you create the new language correctly from the original language so that all options are cloned accordingly.
    Regards!
    Screenshot_1-685b61670fb5b.jpg
  • Customer

    Posted by: caferace1, Jun 25, 2025 at 07:34 (2 months ago)

    Exactly that was the problem, I don't know why it was set that way. Instead in the German part why is the footer displayed twice?
  • Customer

    Posted by: LamHB, Jun 26, 2025 at 03:49 (2 months ago)

    This problem may be due to the cache of Theme Options, sometimes operations that are too fast or batch operations will be cached, you can choose another footer and then save and choose footer 36 again so that the cache is reloaded. I did it again and the German footer is ok.
    Regards!
  • Customer

    Posted by: caferace1, Jun 26, 2025 at 08:22 (2 months ago)

    Thanks, but now there is something strange. Even in the English version I see the footer translated into German, before it was not like that
  • Customer

    Posted by: LamHB, Jun 27, 2025 at 09:04 (2 months ago)

    Since the English Theme Options are selecting German Footer 36, just select the correct Footer 36 again.
    Regards!
    Screenshot_1-685e5eadc5f6e.jpg
  • Customer

    Posted by: caferace1, Jun 30, 2025 at 08:11 (2 months ago)

    Good morning, if I change the footer of the English version, it also changes in the German version and the footer in the German version goes back to being double-sided.
  • Customer

    Posted by: caferace1, Jun 30, 2025 at 08:38 (2 months ago)

    I thought I had solved it by changing the footer from the settings of each page in German. Now for all pages it is correct, while in the shop page the double footer is displayed instead of the one in German
  • Customer

    Posted by: LamHB, Jul 2, 2025 at 02:21 (a month ago)

    I found the bug and used child-theme to fix it, Footer is working properly in languages, please check again.
    Regards!
  • Customer

    Posted by: caferace1, Jul 2, 2025 at 07:44 (a month ago)

    Hello, I don't know what you touched but at the moment the site is displayed from desktop as if it were from mobile, can you check and correct? thanks
  • Customer

    Posted by: caferace1, Jul 2, 2025 at 07:46 (a month ago)

    This only in italian version, in english and german is good
    Cattura-6864e3c45b98f.JPG
  • Customer

    Posted by: LamHB, Jul 3, 2025 at 02:18 (a month ago)

    This problem is due to the cache not being loaded correctly with the mobile Header, just clear the cache (screenshot_1).
    Regards!
    Screenshot_1-6865e882679b6.jpg
  • Customer

    Posted by: caferace1, Jul 9, 2025 at 07:41 (a month ago)

    Good morning, I need help translating these texts in the product sheet. If I go to the theme settings and edit the fields as shown in the attached screenshots, they are also changed in the other languages, not just the one I selected. Is there another way to translate them? This doesn't happen automatically.
    Cattura-686e1d1c1d71d.JPG
    Cattura1-686e1d1c1d89f.JPG
  • Customer

    Posted by: LamHB, Jul 15, 2025 at 08:51 (a month ago)

    The texts in Theme Options cannot be translated automatically. To translate these texts for each language, they need to be entered in the edit section of each product. Each product with each language will have different input sections (screenshot).
    Regards!
    Screenshot_6-687616782f6e3.jpg

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