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  • Customer

    Website problem

    Posted by: caferace1 Jun 11, 2025 at 08:57 (a month ago)
    Good morning, I want to report something. Very often our site is down, it is not reachable for several minutes and then it comes back online. We have contacted our server provider but he told us that it does not depend on the server. They told us that it most likely depends on the theme used or installed plugins. We only have on the site what we have installed via your template. Can you check the reason for these continuous site downtimes?
  • Customer

    Posted by: LamHB, Jun 13, 2025 at 09:09 (a month ago)

    Hi,
    I have been trying to access your website for about 8 hours and have not encountered any problems like you said. If you have any problems, please take a screenshot or record a video of the screen and send it to us so we can check it for you.
    Regards!
  • Customer

    Posted by: caferace1, Jun 20, 2025 at 07:33 (a month ago)

    Hi, I'm attaching two screenshots of how the site looks when it's down. It happens every day, even several times a day, both while we're working on it and while we're simply browsing, it doesn't seem to be connected to any action we take.
    Immagine-WhatsApp-2025-06-20-ore-09.30.20_5b7bc68b-68550ec51c4e3.jpg
    Cattura-68550ec51c69a.JPG
  • Customer

    Posted by: LamHB, Jun 20, 2025 at 09:14 (a month ago)

    Hi,
    This is a server-related error: "The ERR_CONNECTION_TIMED_OUT error in a web browser indicates that the browser failed to establish a connection with the website's server within the allotted time". You can see more on google: "https://www.google.com/search?q=err_connection_timed_out".
    WordPress or Themes, Plugins are just some of the resources on your server. The way a web browser works is: when you access a domain, the web browser will send a request to the server corresponding to that domain, then the server will return the resources (including WordPress, Themes, Plugins), at this time the browser reads those resources and displays them to the viewer.
    The error in the image you sent is an error from the very first step (when the web browser sends a request to the server but receives nothing back). Please check your server or hosting again.
    Regards!

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