• Customer

    Issue Editing Homepage with Elementor – Page Not Loading

    Posted by: teodorradoi79 Apr 24, 2025 at 07:45 (a month ago)
    Dear Boutique - Kute Fashion WooCommerce Theme ( RTL Supported )

    I hope this message finds you well.

    I'm experiencing a recurring issue when trying to edit the homepage of
    my website using Elementor. The problem is specific to the homepage —
    the page starts loading in the Elementor editor but never finishes; it
    remains stuck in a loading loop.

    Here are the details of what I've tried so far:

    I enabled Safe Mode in Elementor — the page finally opens, but it
    appears completely blank.

    I can edit other pages (such as "Contact" or "About Us") with
    Elementor without any issues.

    I have deactivated all plugins, except for Elementor and Elementor
    Pro, and the issue still persists.

    I am using the [insert theme name here] theme.

    This leads me to believe the issue might be related to the theme,
    particularly how it handles the homepage template.

    Could you please advise on what might be causing this and if there’s a
    workaround or fix?
    Below a short video of this issue
    https://www.youtube.com/watch?v=KnCIVcEcjtE

    Thank you in advance for your help and support.

  • Customer

    Posted by: LamHB, Apr 26, 2025 at 03:49 (a month ago)

    Hi,
    Please send your wp-admin login information so I can check it.
    Regards!
  • Customer

    Posted by: teodorradoi79, Apr 26, 2025 at 09:15 (a month ago)

    It was send in secret information...really do I have to wait weeks for you to help ?
    I sent it again.
  • Customer

    Posted by: teodorradoi79, Apr 26, 2025 at 09:24 (a month ago)

    What is this secret information fiel for...if I sent it there and next thing you ask them again :))
  • Customer

    Posted by: teodorradoi79, Apr 26, 2025 at 09:24 (a month ago)

    What is this secret information fiel for...if I sent it there and next thing you ask them again :))
  • Customer

    Posted by: LamHB, Apr 26, 2025 at 13:55 (a month ago)

    Hi,
    Please send me more login information including url. Normally there will be /wp-admin, /wp-login.php, /my-account, to login but all 3 ways on your website cannot be accessed, some are redirected to wordpress.com, some are under maintenance. Please guide me how to log in to your dashboard.
    Regards!
  • Customer

    Posted by: teodorradoi79, Apr 27, 2025 at 06:56 (a month ago)

    OK...for exactly that page of login here are the credentials again.
  • Customer

    Posted by: LamHB, Apr 28, 2025 at 01:35 (a month ago)

    We can't access your website right now, there may be a server error or the server has blocked our IP address. I have sent our IP address in the secret information section, please check again.
    Regards!
  • Customer

    Posted by: teodorradoi79, Apr 28, 2025 at 07:58 (a month ago)

    My website is not Wthinkandkin.com but it is thinkandkink.com
    I received no secret information from your side, also there are no IP banned from my side.
  • Customer

    Posted by: LamHB, Apr 29, 2025 at 08:57 (a month ago)

    Hi,
    Hi,
    I spent hours researching and found that there is a bug in the "Slider Revolution" plugin, the latest version of the plugin causes the error that makes the pages using Slider broken.
    I also tried to find a solution and fix it but could not completely solve the problem. Currently, I have installed a slightly lower version and everything is working normally.
    This older version will not have any big difference and does not affect any function of Slider Revolution. You can rest assured to use it for a long time without updating this plugin.
    Regards!

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