• Customer

    Bootstrap jQuery

    Posted by: ecard Mar 24, 2025 at 15:06 (a month ago)
    Hello,

    I've been using your Kute Boutique theme since 2017, and I'm completely satisfied with it!

    I'm Éric from France; I represent the OVIRY boutique (www.oviry.fr), specializing in ethnic, vintage, designer, and curio cabinet items.

    The various plugins that make up the online store are regularly updated, and I must say that for some time now, I've noticed anomalies ("Grid mode" on the store pages is impossible despite its proper configuration), malfunctions (vertical pagination at the bottom of the page), and other notifications in the back office.

    I'm sending you some annotated screenshots to illustrate my concerns.

    Chrome's Javascript console is indicating a Bootstrap/jQuery conflict.

    This is why I'm contacting you today to find a solution and restore the original functionality of this excellent theme.

    Thank you in advance for your valuable help.

    Have a nice day.

    Eric / OVIRY
    www.oviry.fr
    epic@oviry.fr

  • Customer
  • Customer

    Posted by: LamHB, Mar 31, 2025 at 02:40 (26 days ago)

    Hi,
    Sorry for the late repl.
    Maybe the Theme on your website has been edited or there is an error. The account you sent me does not have permission to update the Theme, please download the Theme from the link below to update your website or send me an account with permission to update the Theme so I can check further.
    https://drive.google.com/file/d/1M47fp62Z_beHK98-AmnbGCfQRosVsMWU/view?usp=sharing
    Regards!
  • Customer

    Posted by: ecard, Apr 2, 2025 at 05:47 (24 days ago)

    Bonjour Lam,

    Nous avons fait le nécessaire (débloqué SécuPress) pour que vous puissiez intervenir directement en backoffice ; je préfère en effet que ce soit vous qui vous en chargiez, en tant qu'expert du thème.

    J'ai vu que vous aviez tenté de forcer l'affichage de la Shop Page en Grid Mod, mais le site web devient impratiquable en responsive sur mobile (voir screenshot).

    Merci pour votre aide - Bonne journée à vous.

    Éric / OVIRY
  • Customer

    Posted by: ecard, Apr 2, 2025 at 05:47 (24 days ago)

    Hello Lam,

    We've taken the necessary steps (unlocking SécuPress) so that you can work directly in the back office; I prefer that you, as the theme expert, take care of this.

    I saw that you tried to force the Shop Page to display in Grid Mod, but the website becomes unusable in responsive mode on mobile (see screenshot).

    Thank you for your help - Have a nice day.

    Éric / OVIRY
  • Customer

    Posted by: LamHB, Apr 2, 2025 at 07:31 (24 days ago)

    Hi,
    I have re-uploaded the theme and solved the problem for you. I found that the problem is due to the Theme being modified, which causes the wrong operation. If you want to modify something in the Theme, please use Child-theme, you can create and use the Child-theme plugin with the "child theme configurator" plugin, it is completely free on the WordPress plugin repository.
    Regards!
  • Customer

    Posted by: ecard, Apr 2, 2025 at 07:39 (24 days ago)

    A big THANK YOU, Lam, for your help and expertise!
    I'm so relieved to be back on track.
    Have a nice day.
    Éric / OVIRY
  • Customer

    Posted by: LamHB, Apr 3, 2025 at 02:45 (23 days ago)

    No problem, it's our responsibility. If you are satisfied, please give us a 5-star review on ThemeForest, Thank you very much!
    Best regards!

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