HomeSupport systemWordPressBoutique rev slider and menu are not working ...
  • Customer

    rev slider and menu are not working on mobile

    Posted by: LuxIryna Feb 15, 2025 at 10:02 (6 days ago)
    hi,
    can you please give a look and my website from mobile screen? the picture from rev slider on home page are not visible and main menu is not working. I used Kutetheme Bootique homepage 8. I had to make it live, because it did not allow me to edit it for some reason and it was on test and "comming soon" mode.

    Please dont reinstall anything without telling me in advance, I will do a back up or something not to loose, whats I ve done so far.

    Thanks!
  • Customer

    Posted by: LamHB, Feb 17, 2025 at 02:11 (4 days ago)

    Hi,
    - About the picture from rev slider: I see the picture is wrong, maybe you entered the wrong picture, please check the picture you entered in rev slider (screenshot_1)
    - About Mobile menu: make sure you have selected the menu for Mobile menu (screenshot_2)
    If you can not solve it yourself, please send me your wp-admin login information, I will check for you. Your old login information is not correct.
    Regards
    Screenshot_1-67b29ac335a55.jpg
    Screenshot_2-67b29ac335caf.jpg
  • Customer

    Posted by: LuxIryna, Feb 17, 2025 at 13:03 (4 days ago)

    Hi!

    thank you for your quick reply. There is no mobile menu at all in the available menues (please see print screen attached), and also menu on the tablet is missing.

    Regarding the photos on the rev slider, I will have a look again.

    Thank you in advance for your help
    Screenshot-2025-02-17-135749-67b333a098e51.png
  • Customer

    Posted by: LuxIryna, Feb 17, 2025 at 13:34 (4 days ago)

    Strangely, the photos on revslider are not visible only on mobile (and probably tablet), on my laptop I see them, so its not the problems with the photos logically
  • Customer

    Posted by: LamHB, Feb 20, 2025 at 10:16 (a day ago)

    Hi,
    If you can not solve it yourself, please send me your wp-admin login information, I will check for you. Your old login information is not correct.
    Regards!
    Screenshot_7-67b700eb7ee5b.jpg
  • Customer

    Posted by: LuxIryna, Feb 20, 2025 at 17:44 (a day ago)

    Sorry,

    here it is
  • Customer

    Posted by: LamHB, Feb 21, 2025 at 01:42 (16 hours ago)

    Hi,
    - About mobile menu: need to enable Megamenu option in Ovic panel (screenshot_1), I enabled it and now you can use mobile menu, this option is needed to use both megamenu and mobile menu.
    - About the revoslider image: I checked and found that your slider has no image (screenshot_2), I tried importing 1 image and it displayed normally on both desktop and mobile (screenshot_3, screenshot_4). Please make sure you imported the correct image in the slider.
    Regards!
    Screenshot_1-67b7da00d80d9.jpg
    Screenshot_2-67b7da00d82f9.jpg
    Screenshot_3-67b7da00d8400.jpg
    Screenshot_4-67b7da00d853c.jpg
  • Customer

    Posted by: LuxIryna, Feb 21, 2025 at 05:01 (13 hours ago)

    thank you !

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