HomeSupport systemWordPressBoutiqueIryna
  • Customer

    Posted by: LuxIryna, Jan 24, 2025 at 04:26 (29 days ago)

    Favicon and shop banner are also missing
    Screenshot-2025-01-24-052338-6793166395425.png
  • Customer

    Posted by: LamHB, Jan 25, 2025 at 06:44 (28 days ago)

    Hi,
    Sorry for the inconvenience, this document is old, please use our latest document at the following link:
    https://masino.kutethemes.net/documentation/
    You will see this document shows the name Masino but don't worry, all Themes will be the same in terms of installation steps, just follow it.
    Regards
  • Customer

    Posted by: LuxIryna, Jan 25, 2025 at 21:03 (27 days ago)

    I had to reinstall and now I have Boutique and not Ovicon. How is it possible and do I need Ovicon?
    Also now I have a problem with my logo on the Home page (only on the Home page, on othe pages it seems to work)
    Please advise
    Screenshot-2025-01-25-212921-6795519bf10b3.png
    Screenshot-2025-01-25-212701-6795519bf1285.png
  • Customer

    Posted by: LuxIryna, Jan 26, 2025 at 08:15 (27 days ago)

    I see that the Ovicon Tool Kit has been removed from downloading for security issues. So why are you making me to have it in the theme?? Ovicon is probably the reason why my site kept crushing. Now you sent me "a new" documentation with Ovicon explanations.

    Please, explain how to make changes without ovicon, I dont want my site to crush again with your unsecured plugin.

    I need to change fonts and color of fonts but cant find where in your theme
    Screenshot-2025-01-26-091136-6795ef1c92cf5.png
  • Customer

    Posted by: LuxIryna, Jan 26, 2025 at 18:04 (26 days ago)

    Hi, I am trying to install the demo 3 and nothing works. I am already very tied of all thoses options and trying to match something. The documentation is very general I can not set up the proper home page
  • Customer

    Posted by: LamHB, Feb 3, 2025 at 08:02 (19 days ago)

    Hi, sorry for the late reply.
    It seems you are using the old Theme 1.x.x, this version has been discontinued for a long time. I have reinstalled the latest version 2.4.0 and imported the data again. Please continue using this version to receive full features of WordPress and Plugins in the future.
    Regards
  • Customer

    Posted by: LuxIryna, Feb 3, 2025 at 08:05 (19 days ago)

    Hi, I dont see any of media now - all the media is blank!
  • Customer

    Posted by: LamHB, Feb 3, 2025 at 08:18 (19 days ago)

    Media will be imported a little slower because they are large. Currently all media from our demo has been imported ok. Your own media has been reset, please import again.
    Regards
  • Customer

    Posted by: LuxIryna, Feb 6, 2025 at 11:30 (15 days ago)

    Hi! Can you please tell me why I dowloaded from Envato an old theme and lost 1 week of my time trying to modify it? Can you also give me the files of the new theme since I purchased it? Thanks
  • Customer

    Posted by: LamHB, Feb 7, 2025 at 01:44 (15 days ago)

    Hi,
    It's not that it took a week to fix your problem, but because we just went through a long holiday, which is Vietnamese Lunar New Year from January 25 to February 9.
    It's possible that our senior admin forgot to make a general announcement on the forum. We apologize for this incident once again.
    Your problem may be a mistake because the old version 1.x.x has been removed from the package since 2022. If you download the package after 2022, you will not see the 1.x.x theme file, currently there is only the 2.x.x theme (screenshot_1).
    The problem of sending new Theme versions to each customer is impossible, we are the ones who provide products (Themes, Plugins, ...) to Envato and then Envato sells them to buyers (that is you and millions of other customers). We cannot notify each customer directly. Whenever there is a new version, we will upload it to Envato and Envato will notify all customers.
    Regards
    Screenshot_1-67a5657187a13.jpg

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