HomeSupport systemWordPressBoutiqueBoutique Installation-6th try
  • Customer

    Boutique Installation-6th try

    Posted by: tawgear Sep 21, 2023 at 21:00 (a year ago)
    I tried to change the domain to the latest version which is in the secret info, it would not let me change it in my profile. WP Bakery Page Builder will not activate and update to the latest version. I don't know what else to do to make this work since I purchased it back in May. The web coder I worked with made it worse. Somehow the shell template of this theme was on my host that has the live website, WPMU. This one is on SiteGround, so I don't understand what is going on. I'm not a stupid person, but I feel stupid every time I read, research, look at tutorials that you've sent me and on the internet and end up in the same spot of duplication and nothing that is spot on clear as to how to load and update the theme. I'm loading this website on an absolute clean versions of woo and wp and there is nothing but problems. This is my last try. I can provide admin login access to SiteGround. Please advise, thanks. Valerie
  • Customer

    Posted by: tawgear, Sep 25, 2023 at 00:48 (a year ago)

    I was finally able to load the Boutique theme. Unfortunately, some images loaded in the media library and some loaded but you cannot see them. I have spent a day researching to see what is wrong and I have exhausted all avenues. Please see the image. Can someone log onto the website and have the images uploaded? Also, with the the hope that someone can work on this issue, I would respectfully request that someone take a look at the child configurator to make sure it is set up properly. I am providing login credentials. Please assist soonest, thank you. Valerie
    NoImages-6510d8c743a60.jpg
  • Admin

    Posted by: james, Sep 27, 2023 at 15:21 (a year ago)

    Hi,
    Your site uses email authentication, so we can't log in (https://prnt.sc/UDzc2OCBD1eD)
  • Customer

    Posted by: tawgear, Sep 28, 2023 at 21:04 (a year ago)

    Hello! So happy to hear from you. May I add you as a collaborator with Site Ground?
  • Admin

    Posted by: james, Sep 29, 2023 at 08:36 (a year ago)

    Hello,
    I have just talked to my admin and found that: Host: siteground.com is another different domain, it's not domain tawgear.com.
    We only support the installation of each domain for each theme. That's also envato's rule.
    Regards,
  • Admin

    Posted by: james, Oct 19, 2023 at 01:31 (a year ago)

    Hi,
    To avoid confusion, we will close this topic.
    Regards

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