• Customer

    Can't Update Slider Revolution

    Posted by: shellyheaven Sep 14, 2023 at 17:55 (a year ago)
    Hello,
    I am finding this process to be super frustrating, I can't see how to do something as simple as reply to your message in the chain. Is replying possible?

    I am not understanding your request to send my wp-admin? I don't give out the log in details to my account. I am not sure if this is what you are asking. We got a message that it can only work on one site. The developer environment site has now been taken down, so it is no longer active. Therefore, it should now be working in the current site. It is still not working and i am still getting the Ajax error - see screenshot. That as an initial step should be done first before we need to share credentials. Please provide instructions of what to do, we have an internal IT team that will carryout the instructions. We would prefer for them to do that vs you accessing our wp admin.

  • Admin

    Posted by: james, Sep 15, 2023 at 10:00 (a year ago)

    Hi,
    Slider Revolution is not related to our theme, We have bought its lisence and using it (we do not customize anything in slider revolution).
    We still can help you to check your issue. However, if you can not provide WP-admin information, then you can contact directly to Slider Revolution's author. And ask them to check your issue.
    Regards,
  • Admin

    Posted by: james, Oct 11, 2023 at 02:30 (a year ago)

    Hi,
    If your issue has been resolved, I will delete this topic within the next 24 hours
    Regards.

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