HomeSupport systemWordPressTechOneMalware Attack
  • Customer

    Malware Attack

    Posted by: subhanshah22 Aug 28, 2023 at 19:16 (a year ago)
    Hi,
    I am facing a Malware attack on your theme can you please update or remove my malware, I can't edit anything in the theme and can't do customization or any changes.
    malware-64ecf29bc71c4.jpg
  • Admin

    Posted by: james, Aug 29, 2023 at 05:19 (a year ago)

    Hi,
    I talked to my coder about the situation you are facing. Since you provide so little information, it's hard to give advice. If possible, please provide wp-admin, FTP information so that our coder can handle it for you.
    Thanks,
  • Customer

    Posted by: subhanshah22, Aug 29, 2023 at 16:20 (a year ago)

    - Website Link: https://fareedacparts.com/wp-admin
    - Username: Fareed
    - Password: admin123
  • Admin

    Posted by: james, Aug 30, 2023 at 02:02 (a year ago)

    Hi,
    This may be due to a faulty host.
    Our advice is: please upgrade to version 8.0.x.x (note that the correct version must be 8.0, because versions 8.1 and 8.2 still appear errors)
    Also change some parameters that I have specified in the attached photo below:
    https://prnt.sc/gjIbRk48vLvK
  • Customer

    Posted by: subhanshah22, Aug 30, 2023 at 16:11 (a year ago)

    Hi,
    How do you access the dashboard?
    I can't access the dashboard.
  • Admin

    Posted by: james, Aug 31, 2023 at 08:09 (a year ago)

    Hi,
    I can not access your site too
  • Customer

    Posted by: subhanshah22, Sep 4, 2023 at 16:38 (a year ago)

    I create from starting in new hosting
    https://reinventix.com/2023/fareedacparts

    Now here also a malware attack, Now what should I do?

    How to create a website, Now how can I create a project and give it to the client?
  • Admin

    Posted by: james, Sep 5, 2023 at 00:11 (a year ago)

    Hi,
    Please change your WP-admin information and then paste it into SECRET INFORMATION, so no one can see it.
    I sent your issue to my coder and wait for his reply. So please send me your WP-admin account or even FPT infor so our coder can help you as fast as possible.
  • Admin

    Posted by: james, Sep 6, 2023 at 14:09 (a year ago)

    Hi,
    Did you follow the instructions we recommend when setting up a new host? https://prnt.sc/gjIbRk48vLvK
    If you did that and the host's still got malware attack then I think you should ask help from your hosting provider.
    Thanks,
  • Admin

    Posted by: james, Oct 11, 2023 at 02:03 (a year ago)

    Hello,
    If the problem is resolved, I will delete this topic within the next 24 hours
    Regards,

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