HomeSupport systemWordPressElinor pictures dose not show up only the ...
  • Customer

    pictures dose not show up only the structure

    Posted by: houcineaboulfadle Jul 3, 2023 at 03:04 (a year ago)
    hello i hope u doing well after i import elinor demo i found that the pictures dose not show up only the structure even tho my hosting is very fast now i just re upload pictures one by one and thats tike me forever what did i wrong and what should i do please
  • Customer

    Posted by: houcineaboulfadle, Jul 3, 2023 at 03:14 (a year ago)

    ......... this is what i mean
    Capture-web_3-7-2023_45529_empirerex-64a23d0354ab7.jpg
  • Customer

    Posted by: yame, Jul 3, 2023 at 10:05 (a year ago)

    Hi @houcineaboulfadle,

    I guess that you did not import the demo site successfully.
    So if you want us to help you, pls provide the admin + FTP account. I will check your site and import the homepage you want.

    Regards,
    Yame
  • Customer

    Posted by: houcineaboulfadle, Jul 6, 2023 at 01:38 (a year ago)

    oky i ll send you everything u ask for in the secret info and please check also the speed i m using hostinger light speed the site was working just find when i upload it but now it s upload at 55s and almost nothing show's up even tho i didn t change anything i didnt even start any modification
    about the home page that i want i need them all i wanna mix them to creat a spcial website like amazon
  • Manager

    Posted by: yame, Jul 6, 2023 at 08:45 (a year ago)

    Can I reset your site and I will re-install the theme from scratch?
    Oh I see you have your own products. So which homepage do you want? You can import that homepage and then upload the products, posts, and images for your site late.
    Let me know your intention, I will give you the correct support.
  • Customer

    Posted by: houcineaboulfadle, Jul 6, 2023 at 16:06 (a year ago)

    Did u change somthing bc it look like the website is working just fine now ?? can u tell me what did u do so i can fix it by myself next time
  • Customer

    Posted by: houcineaboulfadle, Jul 6, 2023 at 16:35 (a year ago)

    in case if u didn t change anything can u please check if there any problem with the website performance , speed , the demo instlation u know if i install it right ,so i can start working on it and yes i ve saved some template so if u re-install the theme from scratch and choosed electric hompage only... what will happen to those template and products of all homepages in the shop page ?? bc i need them all
  • Manager

    Posted by: yame, Jul 7, 2023 at 03:29 (a year ago)

    Okay I will answer each of your questions:
    1- I did not change anything on your site. When I opened it, I saw the homepage was not complete, and the images did not show all.
    But when I checked the back end, I saw you already upload your own products. That's why I had to ask you if I could reset your site and install the theme from scratch. If I can do this, you have to back up all your own content (because when I import the demo data, your products, pages, post, ... would be overwritten). In case you don't to install the theme from scratch, I will just import the homepage you want. And then you can upload the images, and products on your site later. Do you understand me?

    2- In case I install the theme from scratch, don't worry about the template or Shop page. When you upload the products for your homepage, then the shop page will show those products. But, this is not a good way and it takes a lot of time for you to set up again. I can see the homepage is fine now. So just replace the demo's products with yours.

    3- Your site is running quite fast. Don't worry.

    Let's check your site. And if you have any problems, pls take some screenshots then inform me, I will check all for you.

    Yame
  • Customer

    Posted by: houcineaboulfadle, Jul 11, 2023 at 18:51 (a year ago)

    hello i hope u doing well i m sorry for disturbing u but i need some help i used electric page as a homepage and i edit it now i have problem with the header amd the footer i can't change them no matter what i do i want the medicine header and footer style and also the shop page i don t want Grocery style i want the medcine style i ll send u some screenshots that i want so u can understand that all i want u can remove the other pages i don t need them anymore and just keep all the products please thank you so much
    Capture-web_11-7-2023_204655_empirerex-64ada4ac0cf87.jpg
    header-style-03-64ada4ac0dc9e.jpg
  • Manager

    Posted by: yame, Jul 12, 2023 at 08:14 (a year ago)

    Now your site came back with your header: https://prnt.sc/q_NNcwqRusX_
    Because you still enable the Meta Box mode in the Custom Theme Options of the page. Then I turn it off, your site will get the content in Theme Options: https://prnt.sc/g-IcxvaePv-Y

    This is the current Footer on your site: https://prnt.sc/kBNxBziYhGB4
    Which one do you want? Just select the Footer style in Theme Options and it will apply for your whole site.
  • Customer

    Posted by: houcineaboulfadle, Jul 15, 2023 at 22:23 (a year ago)

    Hello i hope u doing well i don t understand this theme i can t change build my own header or footer i can change The logo when i change it from theme option it looks too big and not HD it looks bad also the footer it s not responsive i can even fix it to be responsive now it looks bad on the phone too many problem with this theme
  • Customer

    Posted by: houcineaboulfadle, Jul 16, 2023 at 19:20 (a year ago)

    hello i hope you doing well elinor theme really isn't a good fit for me . i find the backend difficult to use and confusing could i please get a refund ? or at least can i change the theme to dukamarket
  • Manager

    Posted by: yame, Jul 17, 2023 at 02:48 (a year ago)

    Hi,

    Please connect me via Skype ID: vetyame
    I will support directly you with all problems of the theme. It's not because the theme is difficult to use. Even when you change to another theme of ours, it will also have the same function, same features. Just different from the appearance of each theme.

    When you change the Logo from Theme options and it looks too big, it means that the logo image size if not fit with your site. So you have to cut again the image first.

    So pls contact me and let me help you solve all problems of the theme. Thank you!
  • Customer

    Posted by: houcineaboulfadle, Jul 17, 2023 at 23:28 (a year ago)

    i ve already done all that i m not beginner bro it s just this theme really isn't a good fit for me as i said
  • Manager

    Posted by: yame, Jul 18, 2023 at 03:09 (a year ago)

    I am so sorry about that. But as I said above, when you need help, just contact us. We will show and guide you all the problems related to the theme.
  • Admin

    Posted by: james, Aug 30, 2023 at 02:51 (a year ago)

    Hi,
    If your topic has been resolved and if you have no further questions, I will close this topic within one day.
    In the future if you have any problems, We hope to be able to assist you the best
    Thank you,
    James

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