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  • Customer

    It does not allow me to upload the zip file directly

    Posted by: blanes92 Jun 18, 2023 at 19:02 (a year ago)
    It does not allow me to upload the zip file directly through wordpress, I get the following error.

    Installing the theme from the uploaded file: themeforest-MkDLhBII-umeno-multipurpose-woocommerce-theme.zip
    Decompressing…

    Installing the theme...

    The package could not be decompressed. The theme does not have the style.css stylesheet.

    Theme installation failed.

    what solution is there? can you help me, please?
  • Customer

    Posted by: yame, Jun 19, 2023 at 08:38 (a year ago)

    Hi @blanes92,

    Pls provide the admin + FTP account.
    We would like to check your site then will give you the correct support.

    Regards,
    Yame
  • Customer

    Posted by: blanes92, Jun 20, 2023 at 10:11 (a year ago)

    Hello, I am attaching the requested data from ftp and web
  • Customer

    Posted by: blanes92, Jun 20, 2023 at 11:30 (a year ago)

    Hello, I have managed to upload the theme file by file and also upload a demo, but I have not been able to upload the demo that I want, which is this https://umeno.kutethemes.net/home-03/ how can I do it? In addition, it does not look correctly structured, something is wrong here.

  • Manager

    Posted by: yame, Jun 21, 2023 at 01:32 (a year ago)

    Pls select the home you want here to be the homepage of your site: https://prnt.sc/4uBO_pe-qqSN
    Just click to choose the homepage you want. And if you still see any different structures, pls let me know. I will help you to check it.
  • Customer

    Posted by: blanes92, Jun 22, 2023 at 09:01 (a year ago)

    Thank you for your quick response, we have found a solution as indicated, but now the footer of the web does not look correctly structured, it appears deformed in the mobile view
    e0aaa8da-afdc-4493-8212-a57004d117c6-64940ddc8eca6.jpg
  • Manager

    Posted by: yame, Jun 22, 2023 at 09:21 (a year ago)

    DONE: https://prnt.sc/4aKAwaI8E95z
    I solved this issue.

    I hope that you will be satisfied with this support.
    And you will spend a little time going to this website:

    https://themeforest.net/item/umeno-multipurpose-woocommerce-theme/reviews/45816581

    and rate 5 stars for Customer Support there. It would be worth to me. Thank you so much!

    Yame
  • Customer

    Posted by: blanes92, Jul 6, 2023 at 01:21 (a year ago)

    Hello, once again the footer appears unconfigured like last time, can you please review it, what could it be due to?
  • Customer

    Posted by: blanes92, Jul 6, 2023 at 01:22 (a year ago)

    Hello, once again the footer appears unconfigured in mobile view like last time, can you check it, why is it?
  • Manager

    Posted by: yame, Jul 6, 2023 at 01:31 (a year ago)

    Ahh, whenever you see a problem with Footer in the mobile view, pls go here and click on these buttons: https://prnt.sc/dgaLqcyLRjxu => and SAVE.
    The Footer will display properly again.
  • Customer

    Posted by: blanes92, Jul 11, 2023 at 16:37 (a year ago)

    Hello,

    I have a problem that cannot be solved, when I delete the article called Patterned Shirt Dress, the mega menu that I have customized is deleted Megamenu – Product – 215 — Elementor, it seems like this mega menu and the https product ://apassionaboutique.com/product/patterned-shirt-dress/ were attached, I would like to be able to delete the product without affecting the mega menu. I was scared to delete the product and the mega menu that I customized disappeared, but in the end restoring that product, I was able to have the menu again. see if they can solve it for me.

    thank you.
  • Customer

    Posted by: blanes92, Jul 11, 2023 at 17:55 (a year ago)

    I would also like to know what measurements are correct for the logo? so that it looks sharp and not blurry
  • Manager

    Posted by: yame, Jul 12, 2023 at 08:08 (a year ago)

    Pls help me to enclose a screenshot, then I will help you to check the problem you have.
    Thank you!
  • Customer

    Posted by: blanes92, Jul 12, 2023 at 18:46 (a year ago)

    I don't know how to explain it with screenshots, when I delete the product https://apassionaboutique.com/product/patterned-shirt-dress/, which is a default product, my custom mega menu is deleted, which is this: https: https ://apassionaboutique.com/megamenu/megamenu-product-215/

    it seems as if the two are linked, although it has nothing to do with each other. I would like to be able to remove the product without removing the mega menu.

    I attached screenshot that may help to understand the problem.
    Captura-de-pantalla-2023-07-12-a-las-20.42.06-64aef516ae2f3.png
  • Manager

    Posted by: yame, Jul 13, 2023 at 09:21 (a year ago)

    I don't understand. If you delete the product, it does not relate to the mega menu.
    These are the independent parts. And I still see mega menu here: https://prnt.sc/KMp6CKWMcQ0j
  • Admin

    Posted by: james, Aug 23, 2023 at 07:29 (a year ago)

    Hi,
    If your topic has been resolved and if you have no further questions, I will close this topic in 2 days.
    In the future if you have any problems, We hope to be able to assist you the best
    Thank you,
    James

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