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  • Customer

    PROBLEMS

    Posted by: temotsikhe May 30, 2023 at 18:37 (a year ago)
    hello! thanks for amazing design and work..
    installed theme and demo but some things are not working properly like slider and category icons
    Screenshot_8-6476426b32863.png
  • Customer

    Posted by: yame, May 31, 2023 at 09:04 (a year ago)

    Hi @temotsikhe,

    The images of the category are just uploaded in Categories: https://prnt.sc/eJTx6BwVXg46
    So if you want to have the images of the demo theme, I will upload these images for your site

    Regards,
    Yame
  • Customer

    Posted by: temotsikhe, May 31, 2023 at 12:31 (a year ago)

    yes please do it.

    and slider not working properly column/block structure is not set correctly so the mainc page slider look very awfull... whats the reason?
    Screenshot_1-64773e3e36fed.png
  • Manager

    Posted by: yame, Jun 1, 2023 at 10:03 (a year ago)

    I already sent this to my coder. He will check it soon and I will inform you when I get his answer.
  • Customer

    Posted by: temotsikhe, Jun 5, 2023 at 05:15 (a year ago)

    I created ticket but you deleted it without answering :) not professional i was waiting for answer about 2 days...
    I will explain problem once more and if you dont take some actions you really gonna get some problems with reputation trust me )

    LOOK AT SCREENSHOT , on any other theme i can access admin panel wordpress.but after i change to your theme i cant login in to wordpress panel.. why this happens only with your theme? my hostings provider says its not their issue, its theme issue maybe any module to activate ot php settings?

    here are credentials in secret information,its default theme activated , so you can enter admin panel
    Screenshot_4-647d6f573679d.png
  • Manager

    Posted by: yame, Jun 6, 2023 at 03:15 (a year ago)

    Hi,

    I did not delete any of your tickets.
    There are the current tickets you have: https://prnt.sc/kl950fJD-jiE
    This one I also replied to this (I said that it had the same content as another so I will close this) and I closed this: https://prnt.sc/tvnW7Bxuo4kQ
    (That's why I told you pls don't submit a lot of tickets. It would be easier for me to control all your issues)

    ==========================
    On this ticket, you have 2 problems:
    1: The slider does not work properly: this issue was answered in another ticket (I also noted that I would reply to this issue to that ticket): https://support.kutethemes.com/topic/show-topic/85985

    2: Category images do not have images: because I don't see the categories anymore so I cannot upload the images for you.

    Hope you can check it carefully.

    Thank you!
    Yame

  • Admin

    Posted by: james, Aug 30, 2023 at 01:29 (a year ago)

    Hi,
    If your topic has been resolved and if you have no further questions, I will close this topic within one day.
    In the future if you have any problems, We hope to be able to assist you the best
    Thank you,
    James

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