Kutethemes

Customer

Product categories widget

Posted by: Ashley2378 May 13, 2023 at 06:49 (2 year ago)

Hi firstly best theme I have used, love it but:
I am having an issue with the Product categories widget. I have looked over your other themes and they are all ok.
I have 206 categories and the widget is showing double lines and not all of them. Can you please advise on how I can correct this. I have enclosed screenshots to show my issue.
Hoping this can be sorted ASAP as its effecting the functionality of my website.
Many thanks

1-645f32e63c885.png
2-645f32e63cfa2.png
3-645f32e63d454.png
mine-645f32e63d8f8.png

Customer

Posted by: yame, May 15, 2023 at 04:24 (2 year ago)

Hi @Ashley2378,

Pls provide the admin account. Then I will access your site to check the problem.
Thank you!

Regards,
Yame
Customer

Posted by: Ashley2378, May 15, 2023 at 20:01 (2 year ago)

As below
Manager

Posted by: yame, May 16, 2023 at 09:45 (2 year ago)

My coder has viewed very carefully your site.
He is still confused about "showing double lines" as you said above.
So pls explain clearly about "double lines and not all of them". We don't understand it. Even when we check your site, we don't see any problem of "double lines". Hope that you will explain very carefully and clearly. Thank you!
Customer

Posted by: Ashley2378, May 21, 2023 at 18:47 (2 year ago)

I have uploaded two videos to try to show you what i mean
Hope this helps

ezgif.com-video-to-gif-(1)-6469097e505fd-646a675d6b657.gif
ezgif.com-video-to-gif-6469097e50ebf-646a675d6bced.gif
Customer

Posted by: Ashley2378, May 21, 2023 at 18:56 (2 year ago)

I just feel it needs to be an accordian menu like your other themes
Manager

Posted by: yame, May 22, 2023 at 01:59 (2 year ago)

I enclose the video that I tested on your site: https://drive.google.com/file/d/1qFRkEYELgEe-ME9dDUWQ4-cGDqUB8Kea/view?usp=sharing

I don't see the double lines as you said above. Could you pls check it again?
Customer

Posted by: Ashley2378, May 22, 2023 at 16:18 (2 year ago)

They are in the video as the screenshot shows and its not accordion like your other templates

Screenshot-2023-05-22-171715-646b95b9737eb.png
Manager

Posted by: yame, May 23, 2023 at 07:56 (2 year ago)

I think you should connect me via Skype ID: vetyame
I will support directly you to solve this problem. Even when I watch again the video I took, I don't see the problem as you said.
Maybe we have any misunderstandings here. So I would like to talk directly to you so that I can help you to solve your issue.
Thank you!
Customer

Posted by: Ashley2378, May 23, 2023 at 16:20 (2 year ago)

I have looked over the issue and it seems it will only work with an accordian menu, would it be easier to swap the them for TechOne which works perfect ?
Manager

Posted by: yame, May 24, 2023 at 03:07 (2 year ago)

Hi,

The issue was solved. My coder had updated the theme for you to solve the problem.
Pls check your site again then let me know if you still see any bugs.
Thank you!
Customer

Posted by: Ashley2378, May 24, 2023 at 15:29 (2 year ago)

I have checked but sorry to say its worse

ezgif.com-gif-maker-646e2d4ca60e3.gif
Customer

Posted by: Ashley2378, May 24, 2023 at 17:23 (2 year ago)

Ok yeah just double checked all sorted thank you very much
Manager

Posted by: yame, May 25, 2023 at 01:28 (a year ago)

You're welcome.
So I will close this ticket if your issue was solved. Just open a new ticket when you need help.

And I hope that you will be satisfied with this support. Then, I wish you would spend a little time going to this website:

https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139

and leave the rate with 5 stars for my team there. Thank you so muchhhh!

Yame

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