Kutethemes

Customer

lots of problems

Posted by: Bunfire May 11, 2023 at 10:15 (2 year ago)

Hi there, first I can not change the address from the site. we run now www.onelovefestival.at and I can not change it cause it doesn't take the purchase code. I attached it below. the Bunfirewear site is not running for long time we change the domain.
since the update from Wordpress a lot of things don't run. first I don't see the line change the side if im locked in in Wordpress and if I want to change for example the home side.
2 I can't update a few plugins like wp page builder. the website Is very slow and somer times it shows ike a mobile device on the computer, I can't update a lot of things on the website now. pls help me to run the website again good.
is there any update to do or how will we do than?

34447570-boutique-kute-responsive-woocommerce-wordpress-theme-license-645cc05caa75e.pdf

Customer

Posted by: yame, May 12, 2023 at 01:30 (2 year ago)

Hi @Bunfire,

1. I can help you to update again the domain for your profile. So we will just support the registered domain.
Now you want to change the domain from http://http//:bunfirewear.at to www.onelovefestival.at, don't you?

2. Pls provide the admin account, take some screenshots of your issue, I will check it soon and give you the correct support.

Thank you!
Regards,
Yame
Customer

Posted by: Bunfire, May 15, 2023 at 07:35 (2 year ago)

yes I want to change to https://www.onelovefestival.at
Customer

Posted by: Bunfire, May 15, 2023 at 08:00 (2 year ago)

I don't know what is the problem I try to change things and I have to wait always a few minutes before I can change something, I don't know if it is the server or ... ? or if its the theme or wp or what ever. I can't take any screenshots cause it don't make any sense
Manager

Posted by: yame, May 16, 2023 at 08:06 (2 year ago)

- I have updated the new domain for your profile. And from now, I will just support this domain only: https://www.onelovefestival.at

- The 2nd point, I still cannot get you mean. So pls take a video or explain clearly, I will help you to check it again.
Thanks!
Customer

Posted by: Bunfire, May 18, 2023 at 14:28 (2 year ago)

ok thanks a lot for changing

the mean problem is that the shop is not rely working. pls just try it ut. it is really slow and if u want to change the amount later agin its taking more than 20 sec.
Customer

Posted by: Bunfire, May 18, 2023 at 14:37 (2 year ago)

if I got something in my card its not possible to change any more or to click on it. pls just try to put some tickets on ur card and then change the amount and u will see my problem thanks so much
Customer

Posted by: Bunfire, May 18, 2023 at 14:57 (2 year ago)

the icon is not working from the card, also it makes a lot of problem is safari less in gale chrome and most of the time its best running in Firefox
Manager

Posted by: yame, May 22, 2023 at 03:32 (2 year ago)

I also sent your issue to my coder.
He needs your admin account, and the video so that he can understand your issue. So pls help us to take a video.
Then he will continue to check your site. Thank you!
Admin

Posted by: james, Aug 24, 2023 at 07:59 (a year ago)

Hi,
If your topic has been resolved and if you have no further questions, I will close this topic within one day.
In the future if you have any problems, We hope to be able to assist you the best
Thank you,
James

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