HomeSupport systemWordPressBoutiqueOvic Addon Toolkit not working correctly
  • Customer

    Ovic Addon Toolkit not working correctly

    Posted by: scrapbookme Mar 13, 2023 at 19:04 (2 year ago)
    The "Ovic Addon Toolkit" plugin is working weirdly when customers add a quantity more than the stock, the popup shows added to the cart on the right top corner, but it is not adding the product to the cart. Where it should say the number exceeds what is available in the stock!
  • Customer

    Posted by: scrapbookme, Mar 13, 2023 at 19:06 (2 year ago)

    Also for the sake of this ticket, its happening with all my products, but if you look at my variable products like bodysuits, we only have 0-3 months in stock, if you enter more than whats in stock the system will say added to cart and nothing will add, it should notify the customer that their amount is higher than what is in stock and to reduce the number to what we have left in stock.
  • Customer

    Posted by: yame, Mar 15, 2023 at 03:51 (2 year ago)

    Hi @scrapbookme,

    Could you please help me to take a screenshot of your issue?
    Then I will check it again for you and give you the correct support. Thank you!

    Regards,
    Yame
  • Customer

    Posted by: scrapbookme, Mar 15, 2023 at 18:20 (2 year ago)

    I added more to the cart that's available, the popup says product added to cart but it doesn't add anything. There should be a pop-up warning the customer that they've entered more than the amount that's in stock.
    Screenshot_20230315_141741_Chrome-64120c83cad5e.jpg
  • Manager

    Posted by: yame, Mar 16, 2023 at 10:10 (2 year ago)

    I sent this to my coder. Let him check then I will inform you later.
  • Customer

    Posted by: scrapbookme, Mar 21, 2023 at 04:02 (2 year ago)

    Hello, can we get an update on this ticket? Thanks
  • Customer

    Posted by: scrapbookme, Mar 21, 2023 at 04:03 (2 year ago)

    nevermind I just tested it and it appears to be working correctly now, are you able to notify me what the issue was so that if anyone else on this forum has this issue they can reference this ticket?
  • Manager

    Posted by: yame, Mar 21, 2023 at 08:55 (2 year ago)

    I got the feedback from the coder:
    DONE. He updated the plugin Toolkit to solve this issue for your site.
    So for now, when you add more products than in the stock, it will show the error message: https://prnt.sc/wq2ezRdBcUmn

    Pls check it again then let me know.
  • Customer

    Posted by: scrapbookme, Mar 28, 2023 at 04:05 (2 year ago)

    Hello, site is doing the same issue again where it is giving a message that it is adding out of stock items to the cart, but nothing is being added to cart. Can the coder update the plugin toolkit again to solve this because it started happening again.
  • Manager

    Posted by: yame, Mar 31, 2023 at 02:42 (2 year ago)

    We are checking your site and I will inform you later. Thanks!
  • Admin

    Posted by: james, Aug 24, 2023 at 07:55 (a year ago)

    Hi,
    If your topic has been resolved and if you have no further questions, I will close this topic within one day.
    In the future if you have any problems, We hope to be able to assist you the best
    Thank you,
    James

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