HomeSupport systemWordPressKuteShopLittle Problems
  • Customer

    Little Problems

    Posted by: Thomalu Mar 13, 2023 at 09:05 (2 year ago)
    Hello, I bought the KuteShop template and already installed it. However, I have a few problems that I can't solve myself. So a few questions for you I would like to set up a "perfumes and cosmetics" shop. I have selected the Fashion template to add my products there. How I configure colors and other things I think I'll get there. However, I do not understand the menu. It's all duplicate and I can't turn off the duplicates? In the menu at the top there should only be the menu items "Home-Shop-Men's Perfume-Women's Perfume-About us. In the submenu, our e-mail address should only be on the left and the selection of languages ​​and currency on the right. If I click on Sopo in the existing menu, for example, I get there to the page : https://parfuemzwillinge.de/?elementor_library=market-06 This shouldn't be the case, the same template should be displayed as the main page Or do I have to change each page individually if I have selected the "Fashion" design My FTP access data for my site www.parfuemzwillinge.de is FTP username kuteshop and the password is XX33xxhx. The access data for the admin area is: http://www.parfuemzwillinge.de/wp-admin User : promifriseur@online.de and the password there is also XX33xxhx. I hope you can help me a little bit. Then one last question beforehand, a window always opens at the bottom left with the note weas was purchased. Where can this option be configured. And where can I enter the license code right? Thank you for your help
  • Customer

    Posted by: yame, Mar 13, 2023 at 10:00 (2 year ago)

    Hi @Thomalu,

    I guess that you installed the theme twice so the demo content was duplicated.
    Do you want to have the Home Fashion BG to be your homepage?
    May I help you to reinstall the theme by resetting your site and I will do it from scratch?

    Pls let me know your intention then I will give you the correct support.

    Regards,
    Yame
  • Customer

    Posted by: Thomalu, Mar 13, 2023 at 16:32 (2 year ago)

    Hi Jame, thank you very much for the quick reply. Yes, the Fashion BG should become my homepage. I thought I installed everything well. But it looks like it probably isn't. I can imagine that the mess will be fixed if you reinstall the theme. I would be grateful if you could help me with this so that the same error does not occur again. Is it sufficient if I remove the topic with all plugins or do I have to remove wordpress completely? Thank you for your help and your answer ThomaLu
  • Customer

    Posted by: Thomalu, Mar 13, 2023 at 17:06 (2 year ago)

    Hello, I'll get back to you. To be on the safe side, I completely reinstalled Wordpress. The access data are the same. http://www.parfuemzwillinge.de/wp-admin User: promifriseur@online.de The password is: XX33xxhx. I would like to use Fashion BG as my homepage and be able to use the complete demo content there for easier setup of the site. The shop will then be online as a perfume/cosmetics shop. Thanks very much
  • Manager

    Posted by: yame, Mar 14, 2023 at 02:42 (2 year ago)

    I access the Dashboard, and I see it breaks: https://prnt.sc/Ey8kBzP9KY3b
    Could you pls check it again?
  • Customer

    Posted by: Thomalu, Mar 14, 2023 at 07:20 (2 year ago)

    Hello, I have now tried to change a few settings. I think it's ok now. However, there are other access data to the dashboard. I had to use the default ones and couldn't change the admin address to mine. The new access data for the dashboard is: User: promifriseur@CRM-20304-online.de and the password is the same as before. It is password : XX33xxhx. Thank you ThomasLu
  • Manager

    Posted by: yame, Mar 15, 2023 at 02:56 (2 year ago)

    Pls DO NOT publish your accounts here. Anyone can access your site.
    And, you should raise these elements: https://prnt.sc/hii7jj1BSOej
    It will affect the uploading process and lead to the problem you are facing.
    Then let me know, and I will check it again for you. Currently, I cannot install the required plugins for you.
    So if I click the Import twice, the data will be duplicated again.
  • Manager

    Posted by: yame, Mar 15, 2023 at 03:12 (2 year ago)

    Okay, I try once again. And now it works.
    Now your site is running with the homepage you want: https://prnt.sc/wCg47EJZpOJV
    Pls check it again and let me know.
  • Customer

    Posted by: Thomalu, Mar 15, 2023 at 08:57 (2 year ago)

    Hello, that looks really good. So I can work and set up the shop. Thank you very much for the help. I think 1 or 2 questions will surely come up when setting up. I then simply create a ticket. Until then and thanks again
  • Customer

    Posted by: Thomalu, Mar 15, 2023 at 09:25 (2 year ago)

    Hello, it seems to be the first problem. Editing the header doesn't seem to be possible. When I have the Custumizer selected and click the pen to edit, the option to make changes doesn't open. Changing or removing language selection currency selection contact etc. is not possible. Surely it can also be an operator error on my part, but I have now tested everything. I also think that if you zb. wants to offer the "Spanish" language first has to translate all the texts. Anyway, I'll just have a look after work today to see where the error could be and how I might remove the currency selection, language selection and contact information options in the header.
  • Customer

    Posted by: Thomalu, Mar 15, 2023 at 20:51 (2 year ago)

    Hello, I guess I'm a little premature now and then. I have now figured out how to change the data in the header. It can be set in the menus. However, the sign-up information is in English. Is it the template? in the standard Wordpress templates the instructions are in German. The Fashion BG homepage only shows "Register or Sign in" although the language settings are in German. But I think that if I keep looking, I'll find a way to put it in German here, too. Maybe you can help me faster. ThomaLu
  • Manager

    Posted by: yame, Mar 16, 2023 at 01:15 (2 year ago)

    Pls help me to take some screenshots of your issues. I will check them one by one faster.
    Thank you!
  • Customer

    Posted by: Thomalu, Mar 16, 2023 at 07:07 (2 year ago)

    Hello again, the only problem at the moment is that I can't change the login data to German. Is that even possible in this template?
    Bildschirm­foto-2023-03-16-um-08.03.27-6412c049d299e.png
  • Manager

    Posted by: yame, Mar 16, 2023 at 09:52 (2 year ago)

    I install the plugin Loco Translate. And now you can translate these texts there.
    - Register or Sign in Go to Loco > Themes: https://prnt.sc/mq2I514KcTXj
    - The other texts: Change texts in Menus >> 01 Submenu 2: https://prnt.sc/2IG_tO4rCg58
  • Customer

    Posted by: Thomalu, Mar 16, 2023 at 10:25 (2 year ago)

    Perfect, thank you very much
  • Manager

    Posted by: yame, Mar 17, 2023 at 02:37 (2 year ago)

    You're welcome ^^

    I hope that you will be satisfied with this support. And I really hope that you will spend a little time going to this website:

    https://themeforest.net/item/kuteshop-multipurpose-woocommerce-wordpress-theme/reviews/13012521

    and rate 5 stars for me there. It would be really worth to me. Thank you so much!
    Yame
  • Customer

    Posted by: Thomalu, Mar 20, 2023 at 14:59 (2 year ago)

    Hello, I have a quick question about the graphics. I have uploaded a product image. "Attached to the file you can see the graphics for Creed Aventus" But this product image is displayed truncated? Therefore my question is, which size of the product images is the best? And what size of the product image gallery would be best? Or can you change the size of the placeholder and adapt it to the size of the product images/gallery images? Many thanks MfG ThomaLu
  • Manager

    Posted by: yame, Mar 21, 2023 at 02:21 (2 year ago)

    I also replied to this question in another ticket of yours.
    Pls check it.
    I see your rating. Thank you so much!!!

    So I will close this ticket. Pls submit a new one then I will help you to check it.

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