HomeSupport systemWordPressElinorDesktop and mobile version display problem
  • Customer

    Desktop and mobile version display problem

    Posted by: adstudiopty Jan 25, 2023 at 16:53 (2 year ago)
    I am having trouble viewing in both the desktop and mobile versions.
    This happens sometimes yes and sometimes no, I need you to check this yourself and I leave you the access to Wordpress if necessary.

    At the end of the web, I notice that I get the following error message
    Fatal error: Uncaught Error: Call to a member function is_built_with_elementor() on bool in /home/customer/www/supricom.com.pa/public_html/wp-content/themes/elinor/templates-parts/shop-builder-bot.php:27 Stack trace: #0 /home/customer/www/supricom.com.pa/public_html/wp-includes/template.php(785): require() #1 /home/customer/www/supricom.com.pa/public_html/wp-includes/template.php(718): load_template('/home/customer/...', false, Array) #2 /home/customer/www/supricom.com.pa/public_html/wp-includes/general-template.php(204): locate_template(Array, true, false, Array) #3 /home/customer/www/supricom.com.pa/public_html/wp-content/themes/elinor/sidebar-shop.php(23): get_template_part('templates-parts...', 'bot') #4 /home/customer/www/supricom.com.pa/public_html/wp-includes/template.php(783): require_once('/home/customer/...') #5 /home/customer/www/supricom.com.pa/public_html/wp-includes/template.php(718): load_template('/home/customer/...', true, Array) #6 /home/customer/www/supricom.com.pa/public_html/wp-includes/general-templa in /home/customer/www/supricom.com.pa/public_html/wp-content/themes/elinor/templates-parts/shop-builder-bot.php on line 27
    aa-63d15ea27ef2f.png
  • Customer

    Posted by: adstudiopty, Jan 26, 2023 at 03:11 (2 year ago)

    URL Admin wordpress: https://www.supricom.com.pa/entrar/
  • Customer

    Posted by: yame, Jan 27, 2023 at 02:59 (2 year ago)

    Hi @adstudiopty,

    I got your issue.
    I also sent this to my coder and he will help you to check it.
    I will inform you when I get his answer. Thanks for your patience!

    Regards,
    Yame
  • Customer

    Posted by: adstudiopty, Jan 27, 2023 at 12:58 (2 year ago)

    thank you, I remain attentive.
    If you need FTP access tell me to send it.
  • Manager

    Posted by: yame, Jan 30, 2023 at 01:40 (2 year ago)

    Yes, yesterday I got that my coder needed the FTP account also.
    So pls provide this account. He will check it soon for you
  • Customer

    Posted by: adstudiopty, Jan 30, 2023 at 03:19 (2 year ago)

    Yes please, the web is in production and has this error.

    Host name: ftp.supricom.com.pa
    User: adams@supricom.com.pa
    Passwords: E2HaOXUq4_5C

    I await a solution.

    Regards
  • Manager

    Posted by: yame, Jan 30, 2023 at 09:37 (2 year ago)

    I got the answer from my coder:

    Because you created a page and selected this page in option: Theme Options / WooCommerce / Shop Builder Bottom
    -> and then you deleted this page, but you did not remove it in the option Shop Builder Bottom of Theme Options. So the value of this option was still there => it caused the error.

    Now you should go back to Theme Options and click SAVE again this option so that this option is updated, then the error will be disappeared: https://prnt.sc/d2rQa8U0NxUe
  • Customer

    Posted by: adstudiopty, Jan 30, 2023 at 20:52 (2 year ago)

    oh perfect, thanks for the help.

    I know what not to do, thank you very much
  • Manager

    Posted by: yame, Jan 31, 2023 at 03:02 (2 year ago)

    You're welcome.
    So I will close this ticket. If you need help, pls submit a new one, and take some screenshots of your issues, I will help you to check it.

    Best regards,
    Yame

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