HomeSupport systemWordPressOcolusWebsite issues after upgrade
  • Customer

    Website issues after upgrade

    Posted by: Stachia01 Dec 6, 2022 at 15:31 (2 year ago)
    Good day, I upgraded to the latest version of the theme and plugins, and after the update my website is broken. The custom design options on the modules are not taking effect on the front end, and the Design Options tab is just blank in the Editor. Please assist.
  • Customer

    Posted by: yame, Dec 7, 2022 at 02:48 (2 year ago)

    Hi @Stachia01

    Could you please take screenshots of your issue? Then I will check it all faster.
    Currently, I don't see anything broken. And please let me know the steps when you upgraded your site to the latest version.
    Thank you!

    Regards,
    Yame
  • Customer

    Posted by: Stachia01, Dec 7, 2022 at 06:46 (2 year ago)

    Hi there,

    Thanks for the response.

    Please see attached 3 screenshots as one example.

    1) The frontend - this section is supposed to have a background color
    2) You can see in the Editor there is a background color assigned
    3) You can see the "Design Options" tab is blank.

    Like I mentioned this is just one example, it is happening all over the website.

    I upgraded on 05 December via uploading the latest files via FTP as I could not access WP Admin because of critical errors due to my host upgrading the server to PHP8.

    Kind regards
    Screenshot-2022-12-07-at-08.38.46-639036cf42d79.png
    Screenshot-2022-12-07-at-08.40.07-639036cf434b5.png
    Screenshot-2022-12-07-at-08.40.33-639036cf43731.png
  • Customer

    Posted by: Stachia01, Dec 8, 2022 at 12:14 (2 year ago)

    Good day,

    Just checking in to see if there is any feedback here?

    Kind regards
  • Manager

    Posted by: yame, Dec 9, 2022 at 08:58 (2 year ago)

    Hi,

    I also sent your issue to my coder. I am also waiting for his feedback.
    I will inform you when he gives me the answer. Thanks for your patience!
  • Manager

    Posted by: yame, Dec 9, 2022 at 09:12 (2 year ago)

    Pls provide the FTP account also. My coder needs to check something in your files.
  • Manager

    Posted by: yame, Dec 9, 2022 at 09:30 (2 year ago)

    DONE. My coder has solved the issue for you.
    You have to turn these on: https://prnt.sc/Fi3Fu8v67LcI

    Pls check your site again then let me know.
  • Customer

    Posted by: Stachia01, Dec 12, 2022 at 13:30 (2 year ago)

    Good day,

    Thank you. The issue seems to be solved.

    Kind regards
  • Manager

    Posted by: yame, Dec 13, 2022 at 01:27 (2 year ago)

    Yes, it was solved and I informed you yesterday.
    So if you have any questions, please let me know.

    I really hope that you will be satisfied with this support and that you will go to this website: https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624 and rate 5 stars for us there. It's really worth to me.
    Thank you so much!

    Yame

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