HomeSupport systemWordPressElinorTheme Update Issues
  • Customer

    Theme Update Issues

    Posted by: greenrep Nov 23, 2022 at 13:14 (2 year ago)
    We have trouble updating the theme, see below:




    Installing theme from uploaded file: Elinor NOVEMBER 22 themeforest-MdREnpeg-elinor-multipurpose-woocommerce-theme.zip


    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.
  • Customer

    Posted by: yame, Nov 24, 2022 at 01:42 (2 year ago)

    Hi @greenrep,

    Did you do the correct steps?
    St1: Activate the default theme,
    St2: Delete the old version of the Elinor theme
    St3: Upload the new theme version package on your site and active the theme.

    =====================

    If you did the correct steps, can I action on your site?

    Regards,
    Yame
  • Customer

    Posted by: greenrep, Nov 24, 2022 at 03:44 (2 year ago)

    Hi

    I followed your steps in the documentation, so go ahead, and you do it.

    Thanks
  • Manager

    Posted by: yame, Nov 24, 2022 at 07:35 (2 year ago)

    I don't see the Delete button here: https://prnt.sc/Q2aAOg3SYeDY
    So how did you go to step 2?
    How can I delete the old version on your site?
  • Customer

    Posted by: greenrep, Nov 24, 2022 at 12:04 (2 year ago)

    Hi

    This is a Multisite set up see the attached image.
    Delete-Theme-637f5dc393670.png
  • Customer

    Posted by: greenrep, Nov 26, 2022 at 23:16 (2 year ago)

    Hi

    Also we want to keep the CSS in the customizer.

    Thanks
  • Manager

    Posted by: yame, Nov 30, 2022 at 09:42 (2 year ago)

    DONE: https://prnt.sc/AOGhMHa9gtpw
    Pls check your site and let me know
  • Customer

    Posted by: greenrep, Nov 30, 2022 at 11:59 (2 year ago)

    Hi

    Thank you, where can we see the change-log for the new updates ?

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