HomeSupport systemWordPressElinorCannot preview inactive themes
  • Customer

    Cannot preview inactive themes

    Posted by: greenrep Nov 6, 2022 at 23:05 (2 year ago)
    Hi

    When you go to appearance>Themes, we cannot preview the inactive themes.

    The error is related to the "ovic-addon-toolkit" The Ovic AddOn Toolkit is trying to access shortcode that doesn't exist.




    [06-Nov-2022 22:50:33 UTC] PHP Fatal error: require_once(): Failed opening required '/var/web/site/public_html/wp-content/themes/twentytwenty/shortcode/ovic_blog/config/widget.php' (include_path='.:/usr/share/php') in /var/web/site/public_html/wp-content/plugins/ovic-addon-toolkit/includes/classes/abstract-shortcode.php on line 303

    [06-Nov-2022 22:47:31 UTC] PHP Fatal error: require_once(): Failed opening required '/var/web/site/public_html/wp-content/themes/oceanwp/shortcode/ovic_blog/config/widget.php' (include_path='.:/usr/share/php') in /var/web/site/public_html/wp-content/plugins/ovic-addon-toolkit/includes/classes/abstract-shortcode.php on line 303
  • Customer

    Posted by: yame, Nov 8, 2022 at 01:08 (2 year ago)

    Hi @greenrep,

    I sent your issue to my coder.
    If possible, please take a screenshot of your issue then we will check it faster.
    Thank you!

    Regards,
    Yame
  • Customer

    Posted by: greenrep, Nov 8, 2022 at 10:48 (2 year ago)

    Hi

    Screen Shot Attached
    Critical-Error-636a3416619c5.png
  • Manager

    Posted by: yame, Nov 9, 2022 at 04:10 (2 year ago)

    Here I am still able to access to the part you said above: https://prnt.sc/cQyBq6BtD9A7
    Could you please check it again? And let me know how to see the problem. Thank you!
  • Customer

    Posted by: greenrep, Nov 9, 2022 at 13:48 (2 year ago)

    Hi

    When we activate your theme, we cannot preview any other theme, see video:

    https://www.loom.com/share/f896d0f2b76b4b46b6837fc17645aab5
  • Manager

    Posted by: yame, Nov 10, 2022 at 02:31 (2 year ago)

    Ahh thanks for your video, I got your meaning.
    Let my coder check it then I will inform you later.
  • Customer

    Posted by: greenrep, Nov 10, 2022 at 03:29 (2 year ago)

    Ok, we are waiting
  • Manager

    Posted by: yame, Nov 11, 2022 at 06:59 (2 year ago)

    DONE. My coder updated the plugin Toolkit and the problem was solved.
    Pls check your site again then let me know.

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