• Customer

    Demo Content Installation DOES NOT WORK

    Posted by: mislek Oct 27, 2022 at 18:25 (2 year ago)
    Dear Sir/Madam

    I have waited close 2 days. In them mean time i tired to migrate the demo content on 3 separate platforms. PHP 7.3 and 8.1 Neither worked. One of them worked once after 10 hours of waiting for it to finish. It is clear that this product does not work.

    After we got the demo loaded, we tried DOKAN support which did not work. We had to make changes to Dokan to make things work. But the final thing is that the Map is not visible when we try to see store list. We even purchased dokan-pro to see if it would help but it did not.

    Your first response to me was to ask me for the information which I have already provided. And since than radio silence. The demo content installation should take all but 10-20 minutes if that. After 3 days of waiting, I am still not able to reliably load the demo content and make the site work with Dokan Multi-Vendor.

    Therefore, I will be requesting refund due to the followings:
    1) Demo content installation SIMPLY does not work on PHP 7.X and 8.X versions
    2) Dokan Multi-vendor MAP does not display
    3) We have tried the Dokan on 3 other templates and we were able to do it.
    4) Mobile Rendering are no what is displayed. On Home-02 the left corner quarter circle menu does not appear

    We just purchased XStore out of desperation eventhough it will require more work, but the Demo Content installation took all but 5 minutes. Your templates are among the most expensive, and is suppose to be have "Premium Support" which is not the case.

    Pleas accept the refund request we will be submitting now.

  • Customer

    Posted by: yame, Oct 31, 2022 at 01:37 (2 year ago)

    Hi,

    I check all your tickets, and I don't see the admin account.
    You explain a lot, but you don't provide any screenshots or provide the admin / FTP account, so how can we help you to check the problem?
    Please check again your tickets and let me know when you provided the account. We will help you to check immediately the problem.

    Thank you!
  • Customer

    Posted by: mislek, Oct 31, 2022 at 07:14 (2 year ago)

    I did provide you the account. At this point I can not use your product given that we have not been able to get you even to take a look at the issue. Please accept my refund request otherwise, I will start credit card charge backs.
  • Customer

    Posted by: mislek, Oct 31, 2022 at 07:15 (2 year ago)

    We have already dismantled the site. It has been 5 days since we reported the issue.
  • Manager

    Posted by: yame, Nov 1, 2022 at 01:43 (2 year ago)

    If this is the account you mentioned: https://prnt.sc/-4X4y7xWv3Ih, I also tried to access it from the beginning, but I couldn't (in your other ticket).
    That's why I asked for this account so that I could check the problem on your site.

    So if you already submit the request for a refund on Envato, so please be patient. The Admin there will help you to check it.

    Thank you!

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