HomeSupport systemWordPressDukamarketProblems with WooCommerce
  • Customer

    Problems with WooCommerce

    Posted by: marketingkpk Oct 11, 2022 at 12:08 (2 year ago)
    Hi,
    I've faced with problem between WooCommerce. I'd upload more than 200 000 products into WooCommerce. They have many options of products to display.
    I'd connected WC with parsing programm and auto sync recently. I've already changed hosting provider and raised the tariff to:
    - processor: 4 cores
    - RAM: 1589 / 4096 Mb
    - disk space: 22.8 / 40 Gb
    - operating system: Debian 10
    - APP: FastPanel

    It's enough for stable working but it doesn't working well.
    I suppose that some theme options interfere with work.

    I couldn't imagine that Woocommerce has such limits for uploading so many goods. It was created for that.
  • Customer

    Posted by: marketingkpk, Oct 11, 2022 at 12:52 (2 year ago)

    I've just changed WP Theme to Storefront by WooCommerce and my website woks well. It means that your theme work incorrectly with such amount of products. But I don't want Storefront, I want DukaMarket
  • Customer

    Posted by: yame, Oct 12, 2022 at 02:49 (2 year ago)

    Hi @marketingkpk,

    Please provide again the admin + FTP account.
    Take screenshots of your issues. Then I will understand and give you the correct support. Thank you!

    Regards,
    Yame
  • Customer

    Posted by: marketingkpk, Oct 12, 2022 at 14:52 (2 year ago)

    It's unnecessary to give you screenshot because you can try to open https://onsleep.ru/ and see yourself.
    You get access to admin panel of WordPress and can change theme of website as you want. You'll see that DukaMarket doesn't work and the free theme Storefront opens webpages well. Also you can install any theme to website for checking problems.
  • Manager

    Posted by: yame, Oct 13, 2022 at 02:32 (2 year ago)

    I don't have the account to access your site: https://prnt.sc/936igEo2hAyo
    Pls check and provide the account then I will help you to check.
  • Customer

    Posted by: marketingkpk, Oct 13, 2022 at 09:34 (2 year ago)

    sorry, fixed
  • Manager

    Posted by: yame, Oct 13, 2022 at 09:48 (2 year ago)

    I still cannot access with the account you provided: https://prnt.sc/EQrodPA4tvKH
  • Customer

    Posted by: marketingkpk, Oct 14, 2022 at 11:45 (2 year ago)

    I've shoot video of my screen and show you that all data is correct. I suppose that problem is on your side. See secret information box
  • Customer

    Posted by: yame, Oct 17, 2022 at 03:58 (2 year ago)

    Here you are. I would like to send you the video.
    I need to access your site to check the problem for you.
  • Customer

    Posted by: marketingkpk, Oct 17, 2022 at 07:51 (2 year ago)

    I've created a new administrator.
    Let's try one more
    Screen-Shot-2022-10-17-at-10.49.56-AM-634d098313138.png
  • Manager

    Posted by: yame, Oct 18, 2022 at 09:57 (2 year ago)

    It's still the same when I try to add the login + pw you created: https://prnt.sc/TPAkJq3WyX3C

    I think it's better when I support you directly. Pls add my Skype ID: vetyame
    Then I will check your site directly. Thanks!
  • Customer

    Posted by: marketingkpk, Oct 19, 2022 at 08:00 (2 year ago)

    Okay,
    I send you invitation yesterday and still waiting for your accept)
    Screen-Shot-2022-10-19-at-10.58.48-AM-634fae81499b5.png
  • Customer

    Posted by: marketingkpk, Oct 19, 2022 at 17:47 (2 year ago)

    Sorry, this all reminds me of a bad movie. I understand your busyness, but I need your support in the end
  • Manager

    Posted by: yame, Oct 20, 2022 at 01:44 (2 year ago)

    Oh sorry, I got you and left the messages there. Pls check it.
    Thank you!
  • Customer

    Posted by: marketingkpk, Oct 22, 2022 at 10:23 (2 year ago)

    Are you kidding? Why should I for your support that i bought for 2 weeks?????? i give you 3 days to solve my problem. It is worse
    Screen-Shot-2022-10-22-at-1.20.51-PM-6353c4afd67b9.png
  • Manager

    Posted by: yame, Oct 25, 2022 at 02:21 (2 year ago)

    Via Skype, we already discussed your issue.
    So please contact your hosting manager to ask for the information that we exchanged, then let me know the result.
    Thank you!

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