HomeSupport systemWordPressKuteShopMobile Menù doesn't working
  • Customer

    Mobile Menù doesn't working

    Posted by: beriiiberiii Oct 1, 2022 at 09:07 (2 year ago)
    There is a problem with the cabinet menu.
    Once set on OvicPanel / Mobile / Content / Menu / PrimaryMenù, the menu appears in the top and when I click on the three lines, nothing appears.
    I tried everything can you help me?
    Many thanks in advance
  • Customer

    Posted by: yame, Oct 3, 2022 at 01:57 (2 year ago)

    Hi @beriiiberiii

    Pls provide the admin account. And help me to take screenshots about the issues.
    I would like to check your site and will give you the correct support.

    Regards,
    Yame
  • Customer

    Posted by: beriiiberiii, Oct 3, 2022 at 07:16 (2 year ago)

    On every page of my site, when I click on Menu (the three lines at the top left) no menu opens.
    I tried to set it to Ovic / Mobile Menu / Mobile Content / but it doesn't work
    IMG_20221003_090738-633a8c61a27c8.jpg
  • Manager

    Posted by: yame, Oct 6, 2022 at 04:26 (2 year ago)

    Sorry for the delay. We had trouble with the support system the last few days.
    Please provide the admin + FTP account. Then we will help you to check. Thanks!
  • Customer

    Posted by: beriiiberiii, Oct 6, 2022 at 06:24 (2 year ago)

    No problem, it was attachment in secret information, thanks
  • Manager

    Posted by: yame, Oct 6, 2022 at 08:25 (2 year ago)

    I see but I need the admin account also. Here I just see the FTP account only.
  • Customer

    Posted by: beriiiberiii, Oct 6, 2022 at 09:37 (2 year ago)

    Right :-)
  • Manager

    Posted by: yame, Oct 7, 2022 at 01:33 (2 year ago)

    Thanks. I sent the accounts to my coder. Let him check then I will inform you when I get his answer.
  • Customer

    Posted by: beriiiberiii, Oct 14, 2022 at 12:46 (2 year ago)

    is there any news?
  • Manager

    Posted by: yame, Oct 18, 2022 at 09:53 (2 year ago)

    Ahh sorry. I got his answer:
    because you turned off the Megamenu. The mobile menu is one of the parts of the mega menu: https://prnt.sc/k4FrIrREjoYb
    So pls turn it on and then check it again.
    Thank you!
  • Customer

    Posted by: beriiiberiii, Oct 19, 2022 at 13:02 (2 year ago)

    Thank you so much!!!

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