HomeSupport systemWordPressBoutiqueCheckout not working
  • Customer

    Checkout not working

    Posted by: dieutekdev Sep 19, 2022 at 07:14 (2 year ago)
    Hello,
    From last day onwards, when a customer try to place an order checkout is not working, when clicking on the place order button an error message is showing that " Error processing checkout. ", So we have updated the theme today, but there is no change the error message is still coming. When we try to place the order from backend the order has been placed ( checkout is working correctly), but when we check from incognito an error message is showing. We have rollback to the previous version of woocommerce also but there is no change. Can You please help as fast as possible.

    Thank You
    Screenshot-2022-09-19-113906-632816e6dcec5.jpg
  • Customer

    Posted by: dieutekdev, Sep 19, 2022 at 07:32 (2 year ago)

    Since this is important site for us, we have now switched to a default theme
  • Customer

    Posted by: dieutekdev, Sep 19, 2022 at 08:10 (2 year ago)

    Hello,

    Now we have switched to the default theme and try to place the order same error message is showing. Can You please help us, Since this is one of our main site and this problem is affecting the sales badly.
  • Customer

    Posted by: yame, Sep 21, 2022 at 04:22 (2 year ago)

    Hi,

    Please provide me the correct address so that I can check out: https://prnt.sc/fVHmpCbcw0VG
    Then I will test it for you

    Regards,
    Yame
  • Customer

    Posted by: dieutekdev, Sep 21, 2022 at 05:20 (2 year ago)

    First Name : testing
    Last Name : order
    Country : India
    Street Address : ktm
    Town : Ernakulam
    postcode :682011
    State : Kerala
    any phone number ( size should be 10 digits)
    Any mail id
    off shipping to different address

    Can you please try using this details
  • Customer

    Posted by: dieutekdev, Sep 21, 2022 at 06:23 (2 year ago)

    Hello,

    Now the problem is that in the checkout page when we click on the place order button sometimes the order is placed and payment option will come. in this case if we close the payment option and click on cancel button critical error message is coming. But sometimes when clicking on place order error message is coming ie, critical error and order will not be placed. I don't know what is happening. This is one of our main site and orders are coming on every second. Due to this issue it is affecting the sale. Can You please help us to solve this issue

    Thank you
    Screenshot-2022-09-21-105123-632aadf59ebf4.jpg
  • Manager

    Posted by: yame, Sep 23, 2022 at 04:14 (2 year ago)

    Thanks for your information.

    This is the checkout page when I finish my checkout process: https://prnt.sc/AyOVhNH_WZNf
    I don't see the problem in your screenshot. And my process is successful.
    So please check it again then let me know.
  • Customer

    Posted by: dieutekdev, Sep 23, 2022 at 05:58 (2 year ago)

    Thank You For your help we understand that this bug was due to a plugin named jetpack, before the update of the plugin error processing during checkout bug was coming and on last day there was an update of this plugin then critical error was showing. so we remove that plugin
  • Manager

    Posted by: yame, Sep 23, 2022 at 08:17 (2 year ago)

    Okay. So you have to remove the plugin that affects the theme also.
    So if your issue was resolved, I will close this ticket. And pls submit a new one when you need help.

    Regards,

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