• Customer

    the sidebar of the shop page disappear after I install the allimports plugin

    Posted by: cyrilkan Jul 8, 2022 at 02:48 (2 year ago)
    After I install the allimports plugin, and import the products categories, the product page format changes and I guess it causes some kind conflict. But it shows correctly if you are logged in the accout.

  • Customer

    Posted by: yame, Jul 8, 2022 at 10:10 (2 year ago)

    Hi @cyrilkan

    I don't really understand your question. Could you pls take some other screenshots to explain clearly?
    Then I will check your site again.
    Thank you!

    Regards,
    Yame
  • Customer

    Posted by: cyrilkan, Jul 8, 2022 at 11:06 (2 year ago)

    Thank you very much for your quick reply, let me explain clearly my problem. I have inserted 2 different videos, and 2 cap screen pictures. The first picture named sidebar.jpg there is a red box and that is the sidebar I am refering to. The 2nd picture showing that the sidebar should be on the shop page which I have put a orange box on that picture showing you where is the shop page, so basically if you press that tab, you should be going to the shop page, and it should show all the items and the side bar. However, you should able to see from our video (now without sidebar problem) , you can see when I click on the shop page tab, the shop page doesn't show the side bar, until I press the grid button. The correct video is showing the page should look like the video which when we press the tab, the page should show everything including the tab and the sidebar.

    This happens after I install the WP allimport plugin (https://www.wpallimport.com/) and import some product categories and product brands, and it has an email telling me that there is an error and the error msg shows as following:

    Error Details
    =============
    An error of type E_ERROR was caused in line 148 of the file /home/u990627085/domains/cupcupching.com/public_html/wp-content/plugins/wp-all-import-pro/models/model/record.php. Error message: Uncaught Exception: Undefined field id. in /home/u990627085/domains/cupcupching.com/public_html/wp-content/plugins/wp-all-import-pro/models/model/record.php:148
    Stack trace:
    #0 /home/u990627085/domains/cupcupching.com/public_html/wp-content/plugins/wp-all-import-pro/controllers/admin/import.php(2647): PMXI_Model_Record->__get('id')
    #1 /home/u990627085/domains/cupcupching.com/public_html/wp-content/plugins/wp-all-import-pro/wp-all-import-pro.php(740): PMXI_Admin_Import->process()
    #2 /home/u990627085/domains/cupcupching.com/public_html/wp-includes/class-wp-hook.php(307): PMXI_Plugin->adminInit('')
    #3 /home/u990627085/domains/cupcupching.com/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
    #4 /home/u990627085/domains/cupcupching.com/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
    #5 /home/u990627085/domains/cupcupching.com/public_html/wp-admin/admin.php(175): do_action('admin_init')
    #6 {main}
    thrown

    Since we really need to use this plugin and would like to know what you can help us to fix it.

    Thanks in Advance

    Cyril Kan
  • Customer

    Posted by: cyrilkan, Jul 8, 2022 at 11:08 (2 year ago)

    since I have 2 videos need to send to you and need to send them seperately because of the size of the file exceed the limit.

    Thanks
  • Customer

    Posted by: cyrilkan, Jul 8, 2022 at 16:38 (2 year ago)

    Any chance that you can help us to take a look on our issue today?

    Thanks!!
  • Customer

    Posted by: yame, Jul 11, 2022 at 09:27 (2 year ago)

    Thanks for providing the video.
    However, I am still confused about your issue. Do you mean that you want to show the sidebar on any page? Or what is the exact requirement for this?
    I still don't understand at all. Pls help me to explain it clearly then I will check it again for you.

    Thank you!

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