HomeSupport systemWordPressBoutiquehelp installing the theme
  • Customer

    help installing the theme

    Posted by: antoniod38 Jun 28, 2022 at 13:26 (2 year ago)
    Hi! I tried to install theme, but I can't get it right. I would like to reinstall it with theme 41 and with the multi vendor wcfm . Is it possible to do this?
  • Customer

    Posted by: yame, Jun 29, 2022 at 02:44 (2 year ago)

    Hi @antoniod38

    Could you please provide the admin + FTP account?
    I would like to check your site and then will give you the correct answer. And will try to install the theme with the homepage you want.

    Awaiting your reply soon...
    Regards,
    Yame
  • Customer

    Posted by: antoniod38, Jun 29, 2022 at 07:39 (2 year ago)

    Hi! Yame I would like to reinstall it with theme 41 and with the MULTI VENDOR wcfm. Thanks in advance
  • Manager

    Posted by: yame, Jun 29, 2022 at 09:53 (2 year ago)

    So what is the admin account? I also need to access your site.
    Pls provide the admin account also. Thanks!
  • Customer

    Posted by: antoniod38, Jun 29, 2022 at 13:40 (2 year ago)

    Please, I prefer the version with Elementor
  • Customer

    Posted by: antoniod38, Jun 29, 2022 at 10:27 (2 year ago)

    I have sent you everything, as requested. Please pay attention to the admin credentials of the hosting.
  • Manager

    Posted by: yame, Jun 30, 2022 at 09:17 (2 year ago)

    Can I reset your whole site and re-install the theme from scratch?
    Do you have anything that need to backup?
  • Customer

    Posted by: antoniod38, Jun 30, 2022 at 10:08 (2 year ago)

    Yes, You can reset my website and re-install the theme. Please can re-install you new website with theme CHILD 38, Elementor and with the MULTI VENDOR wcfm?
    Recapitulation:
    Website with theme CHILD home 38,
    Elementor
    MULTI VENDOR wcfm

    Thanks in advance
  • Manager

    Posted by: yame, Jul 4, 2022 at 01:54 (2 year ago)

    I also sent your requirement to the author of the theme, but he is still confused about it. Maybe because of your sentence, it's not clear enough.
    So, please confirm that this is the homepage you want to install for your site: https://new-boutique.kutethemes.net/elementor/home-38/
    And WCFM.

    Let's make it clear then we will do the job correctly for you. Thank you!
  • Customer

    Posted by: antoniod38, Jul 4, 2022 at 12:29 (2 year ago)

    I confirm this homepage: https://new-boutique.kutethemes.net/elementor/home-38/
    And WCFM.
    Ok
  • Manager

    Posted by: yame, Jul 5, 2022 at 02:30 (2 year ago)

    I got it. I am in the setting process but our Host is getting into trouble.
    We will try to fix soon and then will complete your site asap. Thank you!
  • Manager

    Posted by: yame, Jul 5, 2022 at 03:50 (2 year ago)

    DONE all.

    Now your site is working with home 38 and WCFM as you want.
    Pls check your site again then let me know.
  • Customer

    Posted by: antoniod38, Jul 6, 2022 at 08:57 (2 year ago)

    Hi Yame! I start working on it now and check if everything is ok. Thanks for the support.
  • Manager

    Posted by: yame, Jul 6, 2022 at 09:15 (2 year ago)

    Okay. Just check then let me know the result
  • Customer

    Posted by: antoniod38, Jul 7, 2022 at 08:12 (2 year ago)


    Hello, everything is ok, I just have to test the multivendor when I will buy the manager package WCFM. Thank you so much
  • Manager

    Posted by: yame, Jul 7, 2022 at 09:55 (2 year ago)

    You're welcome.
    So I really hope that you will spend a little time going to this website: https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139 and rate 5 stars for us. It's really worth to us. ^^

    Thank you so much and have a nice day!
    Yame
  • Customer

    Posted by: antoniod38, Jul 8, 2022 at 16:57 (2 year ago)

    Sure
  • Manager

    Posted by: yame, Jul 11, 2022 at 01:20 (2 year ago)

    Thanks. I see your rating.
    I wish this rate would be for the Customer Support service ^^
    Hihi. Anyway, thanks for your encouragement. If you need any helps, please let me know, I will check it for you

    Have a nice day!
    Regards,
    Yame
  • Customer

    Posted by: antoniod38, Aug 8, 2022 at 16:02 (2 year ago)

    Hi! I have a little problem: when I create a new product or add a product from another seller, I have the following message Fatal error in the product sheet. And I cannot modify the products sheet.

    Fatal error: Uncaught Error: Call to undefined function size_chart_get_product_chart_id() in /home/customer/www/exposharing.com/public_html/wp-content/plugins/wc-frontend-manager/core/class-wcfm-integrations.php:1321 Stack trace: #0 /home/customer/www/exposharing.com/public_html/wp-includes/class-wp-hook.php(307): WCFM_Integrations->wcfm_woo_product_size_chart_product_manage_views('15066') #1 /home/customer/www/exposharing.com/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array) #2 /home/customer/www/exposharing.com/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #3 /home/customer/www/exposharing.com/public_html/wp-content/plugins/wc-frontend-manager/views/products-manager/wcfm-view-products-manage.php(868): do_action('wcfm_product_ma...', '15066') #4 /home/customer/www/exposharing.com/public_html/wp-content/plugins/wc-frontend-manager/core/class-wcfm-template.php(38): include('/home/customer/...') #5 /home/customer/www/exposharing.com/public_html/wp-content/plugins/wc-front in /home/customer/www/exposharing.com/public_html/wp-content/plugins/wc-frontend-manager/core/class-wcfm-integrations.php on line 1321
    Schermata-2022-08-08-alle-18.01.18-62f133ae0aad3.png
  • Manager

    Posted by: yame, Aug 9, 2022 at 01:56 (2 year ago)

    I cannot access your site: https://prnt.sc/8CqvPH3O7t0Z

    Pls check it again and let me know when it works.
  • Customer

    Posted by: antoniod38, Aug 10, 2022 at 08:12 (2 year ago)

    Hi! I have sent you all information to access.Thanks in advance
  • Manager

    Posted by: yame, Aug 11, 2022 at 16:40 (2 year ago)

    Thanks. I see the error.
    Let my coder check then I will inform you later.
  • Manager

    Posted by: yame, Aug 13, 2022 at 17:12 (2 year ago)

    It is because the plugin "Product Size Charts Plugin for WooCommerce" does not conflict with the Product Editor of MarketPlace.
    My coder checked your site and saw that you did not use the Size Charts so temporality you should turn off that plugin, then it will work.
  • Customer

    Posted by: antoniod38, Aug 18, 2022 at 08:10 (2 year ago)

    Hi!
    How do i connect the site to stripe connect standard?
  • Manager

    Posted by: yame, Aug 22, 2022 at 01:47 (2 year ago)

    Excuse me, I still cannot get you mean. Could you explain clearly, please?
    You can take the screenshots then I will check faster.
  • Customer

    Posted by: antoniod38, Aug 26, 2022 at 07:24 (2 year ago)

    I solved this problem. Thanks so much anyway
  • Manager

    Posted by: yame, Aug 29, 2022 at 00:55 (2 year ago)

    You're welcome.
    So I will close this ticket. Please submit a new one when you need help.

    Have a nice week!
    Regards,
    Yame

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