HomeSupport systemWordPressBoutique Page is broken after changing the banner ...
  • Customer

    Page is broken after changing the banner image

    Posted by: dieutekdev May 30, 2022 at 06:47 (3 year ago)
    Contact page (https://www.moongoddesscouture.com/contact-us/) is broken after changing the banner image. Please help. I cannot change the banner image in any pages. The pages are breaking after trying to edit.
    Untitled-6294686d00959.jpg
  • Customer

    Posted by: yame, May 30, 2022 at 09:00 (3 year ago)

    Hi @elmoyeldo

    Pls provide the super admin account because I cannot access the panel.
    Then I will check for you all issues you have.

    Regards,
    Yame
  • Customer

    Posted by: dieutekdev, May 30, 2022 at 09:25 (3 year ago)

    Ok. Will give you the backend login details.
  • Manager

    Posted by: yame, May 31, 2022 at 01:30 (3 year ago)

    I sent this to my coder. He will check and I will inform you later.
  • Manager

    Posted by: yame, May 31, 2022 at 04:01 (3 year ago)

    Because you enable the sidebar: https://prnt.sc/ovxgoP7I5XKi
    and the broken part is that sidebar: https://prnt.sc/Y-xs3ibHeXVu
  • Customer

    Posted by: dieutekdev, May 31, 2022 at 04:37 (3 year ago)

    Thankyou for the support.
    We didnot done anything on sidebar option. We have only changed the banner images.
  • Customer

    Posted by: dieutekdev, May 31, 2022 at 04:48 (3 year ago)

    I have changed the sidebar option, but the white space was not there before. How can I remove the white space.
    contact-62959e33edc87.png
  • Manager

    Posted by: yame, Jun 1, 2022 at 01:46 (3 year ago)

    Let my coder check then I will inform you later.
  • Customer

    Posted by: dieutekdev, Jun 2, 2022 at 04:50 (3 year ago)

    Hi,
    The website About and Contact pages are broken. Please provide a solution.
  • Manager

    Posted by: yame, Jun 2, 2022 at 09:21 (3 year ago)

    https://prnt.sc/_KBm0CWQOTEA
    I cannot access your site
  • Customer

    Posted by: dieutekdev, Jun 2, 2022 at 10:19 (3 year ago)

    Hi,
    Sorry for the inconvenience. Can you check once more with this.
  • Manager

    Posted by: yame, Jun 3, 2022 at 02:06 (3 year ago)

    These are 2 pages About us + Contact Us.
    Could you let me know how they break? Or can you take screenshot and mark on the position you want to check?
    https://prnt.sc/aCRcUs3W2RVO
    https://prnt.sc/le_TX0B6dYVf
  • Customer

    Posted by: dieutekdev, Jun 3, 2022 at 04:20 (3 year ago)

    For contact us page, the banner image is not displaying even we have given banner image in the section.
    For About us page there is a white space between header and banner image.
    These issues was occurred after changing the banner images of these pages.
    abt-62998c0799aa8.jpg
  • Customer

    Posted by: dieutekdev, Jun 6, 2022 at 05:02 (3 year ago)

    Can you try with this login
  • Manager

    Posted by: yame, Jun 10, 2022 at 03:57 (3 year ago)

    This problem was solved in another ticket.
    Pls check
  • Customer

    Posted by: dieutekdev, Jun 10, 2022 at 04:19 (3 year ago)

    I have tried to edit using WPBakery, but the banner image is not appearing after trying to edit. I have to remove the white space between the header and the banner image in About Us page.
    For Contact Us page, the image is cut on the top portion.
    Please help.
  • Manager

    Posted by: yame, Jun 13, 2022 at 01:09 (3 year ago)

    Hi,

    So now, do you want to remove the white space on the About Us page and re-up the banner on the Contact Us page?
  • Customer

    Posted by: dieutekdev, Jun 13, 2022 at 06:25 (3 year ago)

    Hi,
    yes, for About Us page I want to remove the whitespace above the banner image.
    For Contact Us page, the image face is not visible.
    Please help.
  • Manager

    Posted by: yame, Jun 14, 2022 at 02:10 (3 year ago)

    DONE.
    Pls check your site again then let me know:
    https://prnt.sc/6EDhfjJx_8l4
    https://prnt.sc/XDTgBrQPsKvi
  • Customer

    Posted by: dieutekdev, Jun 14, 2022 at 04:19 (3 year ago)

    Hi,
    Thankyou for your support.
    The issue is solved now.
  • Manager

    Posted by: yame, Jun 14, 2022 at 10:09 (3 year ago)

    You're welcome.
    So I will close this ticket. Pls submit a new one when you need help. Thank you!

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