HomeSupport systemWordPressBoutiqueNeed help with broken parts from demo
  • Customer

    Need help with broken parts from demo

    Posted by: fanisosa May 25, 2022 at 05:27 (3 year ago)
    Hi,
    I managed to fix the menu issue I was having by installing a fresh version of the theme. I did come across some broken parts. How can I make these parts from the demo show up? The home page I want to use is Home 19 in the pages tab.
    Screen-Shot-2022-05-24-at-9.04.39-PM-628dbe58532de.jpg
  • Customer

    Posted by: yame, May 25, 2022 at 08:40 (2 year ago)

    Hi, @fanisosa

    Your admin account is not the super admin, so I cannot check something in the panel: https://prnt.sc/x5PWylfqyrxO
    Pls provide the full permission and provide the FTP account also.

    Thank you!
    Regards,
    Yame
  • Customer

    Posted by: fanisosa, May 26, 2022 at 01:29 (2 year ago)

    Hi,
    I have updated the permission on wordpress account. I don't have access to the ftp account. Do you need it to back something up?
    Is it possible to check before doing anything that could possibly break the site?
  • Customer

    Posted by: fanisosa, May 26, 2022 at 05:13 (2 year ago)

    I just received the ftp details. I added them below.
  • Manager

    Posted by: yame, May 27, 2022 at 09:42 (2 year ago)

    I sent the admin account to my coder and he will check.
    But the ftp account misses the sever. I cannot access the incomplete account.
  • Customer

    Posted by: fanisosa, May 27, 2022 at 16:01 (2 year ago)

    Ok. Thank you. How can I provide you that? I gave you access to the public_html files.

    The shortcodes don't seem to be working and when I have tried to edit some of the pages, none of the content in the wrapper shows up. Example on the About- Royal page.
  • Customer

    Posted by: fanisosa, May 28, 2022 at 02:57 (2 year ago)

    Is it possible to just have someone uninstall and reinstall the theme with the demo I need? I am trying to get this site up and me trying to figure out which version of the theme to use is taking too long. I really haven't added much content because some parts of the demo haven't fully worked yet.
    Please advice. Thank you.
  • Manager

    Posted by: yame, May 30, 2022 at 01:50 (2 year ago)

    Hi,

    Today I get his feedback after checking your site:
    He guesses that you used the lower version of the theme originally (1.x), and you have just updated the theme to the higher version (2.x).
    All contents of the pages are still the content of the old version so it will not work in the new version.

    Is he right?
    So, if that, the solution is that we will build again the content of the pages following the new version of the theme (basically the same as the demo site) and you should import again all your own details. If you agree, pls let me know and he will do this work for you.
  • Customer

    Posted by: fanisosa, May 30, 2022 at 16:43 (2 year ago)

    Yes. I did install the lower version first but then the newer version because the woocommerce templates were not updated to that version.

    Ok. So will it be a fresh wordpress install as well? Right now I have a coming soon page set up to make sure the building stages are not viewable, will that be erased? If so, please let me know as soon as it's done so I can set that up or if its possible for you to just keep that or add it back?

    I am ok with a building the content of the pages again, if that fixes everything. Thank you.
  • Manager

    Posted by: yame, Jun 1, 2022 at 07:35 (2 year ago)

    No need for a fresh WP installation.
    He will just build again the pages you are using. And then you can add again the products, posts, ....
    He is doing the job. I will inform you when he's done.
  • Customer

    Posted by: fanisosa, Jun 2, 2022 at 03:01 (2 year ago)

    Thank you. Do you know when he will be able to get it done?
  • Manager

    Posted by: yame, Jun 2, 2022 at 08:43 (2 year ago)

    It's done. He completed the job.
    Pls check your site again and let me know
  • Customer

    Posted by: fanisosa, Jun 3, 2022 at 13:45 (2 year ago)

    Thank you very much! Everything seems to be working well.
  • Manager

    Posted by: yame, Jun 6, 2022 at 01:26 (2 year ago)

    You're welcome.
    I really hope that you will be satisfied with this support and spend a little time going to this website: https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139 to rate 5 stars for us there.
    Thank you so much!

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