HomeSupport systemWordPressBoutiqueVery little demo content is downloaded
  • Customer

    Very little demo content is downloaded

    Posted by: annebellaviadesign Apr 22, 2022 at 16:27 (3 year ago)
    I have downloaded the demo content, but not much is there. Very few pages. No sliders. No styling.

    Thank you, Anne
  • Customer

    Posted by: yame, Apr 25, 2022 at 07:02 (3 year ago)

    Hi, Anne

    I guess that you still do not install the theme completely.
    Pls provide your admin account. I would like to check your site then will help you to install the homepage you want.
    Thank you!

    Regards,
    Yame
  • Customer

    Posted by: annebellaviadesign, Apr 25, 2022 at 17:38 (3 year ago)

    Hi. Is this what you are looking for?
  • Manager

    Posted by: yame, Apr 26, 2022 at 06:49 (3 year ago)

    Yes, but I cannot access your site by 2 accounts you provided: https://prnt.sc/oJcCnJIt3v5v
    Pls check it again and provide the correct account. Thanks!
  • Customer

    Posted by: annebellaviadesign, Apr 28, 2022 at 19:56 (3 year ago)

    Sorry. See the Wordpress user name correction below. Thanks, Anne
  • Manager

    Posted by: yame, Apr 29, 2022 at 02:58 (3 year ago)

    It keeps asking the zip code and then when I add pw, it asks the zip code again: https://prnt.sc/E9XCNUt3mEyI
    Pls guide me on how to access your site simply. Thank you!
  • Customer

    Posted by: annebellaviadesign, Apr 30, 2022 at 00:25 (3 year ago)

    Strange. It never asks me for a zip code. If I go to http://twobirdsonestone1238sobo.com/wp-admin/ and enter the username and pass, it opens Wordpress. Do you think it is trying to "two factor" indentify? The zip code would be 80223. You can also log into Ionos.com (the server provider) and navigate to the website that way. Do you have another suggestion on how to access Wordpress sites? Thanks, Anne
  • Customer

    Posted by: annebellaviadesign, May 2, 2022 at 15:00 (3 year ago)

    You can also try 80210 for the zip. I am not sure which I used.
  • Customer

    Posted by: annebellaviadesign, May 3, 2022 at 16:59 (3 year ago)

    Hi. Will you be able to look at this today? Try zip codes 80210 and 80223. Thank you, Anne
  • Manager

    Posted by: yame, May 4, 2022 at 03:24 (3 year ago)

    Now I can access it.
    As I guessed, you could not install the theme properly.
    Also, you are using the older version of the theme (1.x.x)
    Now we do not develop this version anymore. We have the new template with Elementor for this theme and we will just focus to develop this version (2.x.x)
    So do you want to use this template? If you want, can I reset your site from scratch and will help you to install again the theme?
    Let me know your intention then I will help you.
  • Customer

    Posted by: annebellaviadesign, May 6, 2022 at 20:47 (3 year ago)

    That sounds great. I don't have much on the site yet, so you can reset it. Thanks, Anne
  • Manager

    Posted by: yame, May 9, 2022 at 02:35 (3 year ago)

    It's done. Now the newest version of the theme is on your site.
    Please check and select the homepage you want.

    Please don't hesitate to give me the questions if you don't know anything.
    If you are satisfied with this support, I hope that you will spend a little time going to this website: https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139 and rate 5 stars for me. Thank you so much!!! ^^

    Regards,
    Yame
  • Customer

    Posted by: annebellaviadesign, May 9, 2022 at 16:22 (3 year ago)

    Thank you very much!
  • Customer

    Posted by: annebellaviadesign, May 9, 2022 at 16:27 (3 year ago)

    I left a review.
  • Customer

    Posted by: annebellaviadesign, May 9, 2022 at 18:00 (3 year ago)

    Hi. Thank you so much for fixing the website. I am still having trouble editing. Elementor blocks a lot of elements unless I "Go Pro". WPBakery is not working. I can get to the edit page, but I cannot access any of the elements.

    I am trying to create a Testimonials page. Do you have any templates for this?

    I am using the About Us template, but I cannot figure out how to change the header?
  • Manager

    Posted by: yame, May 10, 2022 at 02:26 (3 year ago)

    Yeahhh I see your stars. Thank you so much!!

    - Here I am still able to edit your page with Elementor: https://prnt.sc/bWlUNsGkgjEP
    - WPBakery is not working: You should not use 2 templates at the same time. This version of the theme was developed based on the Elementor. So you should deactivate WPBakery.
    - how to change the header: I see you change the logo, and set up the header in Theme Options. But you should turn off the Meta box mode, then all settings in Theme Options will be applied for your site: https://prnt.sc/w1NlupMh6k8G

    Pls check again then let me know.
  • Customer

    Posted by: annebellaviadesign, May 18, 2022 at 02:17 (3 year ago)

    Thank you. I disabled the WPBakery plugin. I still can't access most of the options in Elementor, as they are reserved for Pro mode. Do I have to pay extra to use Pro mode with this theme? Thanks, Anne
  • Manager

    Posted by: yame, May 19, 2022 at 09:57 (3 year ago)

    I try to open some pages and I still edit the pages with Elementor template:
    https://prnt.sc/npc8rWpguDWW
    https://prnt.sc/yFcL_iimjYx0
    https://prnt.sc/ulW6LzEZ_IyW
    https://prnt.sc/9G9nc832KFnq

    So pls let know the page you cannot edit with Elementor template
  • Customer

    Posted by: annebellaviadesign, May 28, 2022 at 02:55 (2 year ago)

    Hi. I can edit with Elementor, but most of the options are locked and says I need a pro account to access them. Some of these elements are things like portfolio and testimonials. Is there a way to unlock these options?

    Thanks!
  • Manager

    Posted by: yame, May 30, 2022 at 01:38 (2 year ago)

    Dear,

    We build the theme based on the template of Elementor and we just make sure that the theme complete can work well with this template.
    So we do not purchase the Pro version of Elementor. If you need to improve more, you can buy a pro license for your site. We just have the free version only.
    Thanks for your understanding.

    Yame
  • Customer

    Posted by: annebellaviadesign, May 31, 2022 at 16:10 (2 year ago)

    Thank you. Would the site work just as well if I used the Visual Composer instead of Elementor?
  • Manager

    Posted by: yame, Jun 1, 2022 at 01:56 (2 year ago)

    You are using the theme version that we built the content with Elementor.
    We also have another version of this theme that used VC to build the content. So you should consider using the correct theme version with its template.
  • Customer

    Posted by: annebellaviadesign, Jun 22, 2022 at 20:03 (2 year ago)

    Hi. I am trying to copy elements from one page to another. I can't access the code to copy and paste. When I choose to EDIT a page, I cannot access "classic mode" to select "text" to copy the code to paste it into another page. Thanks, Anne
  • Customer

    Posted by: annebellaviadesign, Jun 22, 2022 at 20:21 (2 year ago)

    I figured out that I can right click on an element and copy it.
  • Customer

    Posted by: annebellaviadesign, Jun 22, 2022 at 23:51 (2 year ago)

    Hi. If I want to change things like the provided content styles or the provided product display styles, do I need to by Elementor? For example, my client wants a dark background, so for the main text to show, I changed the main color in the Theme Options to white. This then changes the color on some of the WooCommerce text to white, which does not show in the white boxes. The Shop page is a good example of this. I can't see the title text in the boxes on a dark background unless I change the Main Color to white, but this changes the text color in the product list on the Workshops page.

    If I buy Elementor, will I be able to customize the provided product styles? Change the color of text? Remove functions like compare?

    Also, how do I add Testimonials to the slider at the bottom of the Testimonials page? I copied it from a demo page, but can't figure out how to add testimonials.

    Thanks, Anne
  • Customer

    Posted by: annebellaviadesign, Jun 27, 2022 at 22:24 (2 year ago)

    Hi. Should I start a new ticket with my questions?

    Thanks ,Anne
  • Customer

    Posted by: yame, Jun 30, 2022 at 09:32 (2 year ago)

    Hi,

    We are in the process of moving the office.
    So please contact me via skype ID: vetyame
    I will support directly to you. Thank you!

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