Kutethemes

Customer

Customer can select more product amount than available

Posted by: corracarter Apr 19, 2022 at 01:53 (3 year ago)

Hi,

on product page I can select more products than we have on stock. For example we have 15 pcs and I can select 2x 13 pcs. There will be probably 13 in the cart. There’s no check for amount. Even a success message will be displayed but the cart remains unchanged. This results to lost orders and abandoned carts. (The end customers report.)

Our developer says that adding to cart is made via AJAX, not redirect as it should be and the input box does not check the stock availability (the cart on the other side does it).

Please could you share your opinion to this topic? Could you fix it, please?

thank you for response

Product example, try to add 100 pcs to cart

Customer

Posted by: yame, Apr 19, 2022 at 02:37 (3 year ago)

Hi,

So please provide your admin + FTP account then I will access your site to check.
And help me to take some screenshots about your issues, I will check faster. Thank you!

Regards,
Yame
Customer

Posted by: corracarter, Apr 28, 2022 at 11:31 (3 year ago)

Hi,

I'm sending you access to a test site

Thank you for your inspection and help

Dana, WP-admin.cz
Manager

Posted by: yame, Apr 29, 2022 at 02:46 (3 year ago)

I understand the bug.
But I cannot access your site by the account you provided: https://prnt.sc/oP-j9pH46rWp
Pls check again then provide the correct one. And then I will help you to check.
Thank you!
Customer

Posted by: corracarter, Apr 29, 2022 at 11:00 (3 year ago)

I am sending the right access to the web
Customer

Posted by: corracarter, Apr 29, 2022 at 11:02 (3 year ago)

Next..
Manager

Posted by: yame, May 4, 2022 at 09:56 (3 year ago)

I also sent the request to my coder.
Pls check again the FTP account. It is not correct: https://prnt.sc/wQ3KlssiC3Uz
Customer

Posted by: corracarter, May 5, 2022 at 11:00 (3 year ago)

I'm sorry.
Again
Manager

Posted by: yame, May 6, 2022 at 01:07 (3 year ago)

Thanks. Because you use 2 cache plugins. It causes conflict.
So you should turn it off: https://prnt.sc/PB6bHGvkkh4_
Then your site will work properly.
Customer

Posted by: corracarter, May 6, 2022 at 07:27 (3 year ago)

Hi,
It does have its purpose. What kind of conflict do you mean? Autoptimize is caching assets whereas Fastest Cache is full page cache. They work together and we're using it for years on many sites.
Could you please technically specify where is the conflict?

Thank you,
Vlasta,
website dev
Customer

Posted by: corracarter, May 11, 2022 at 13:12 (3 year ago)

Hi,
is something new?

Thanks
Dana
Manager

Posted by: yame, May 13, 2022 at 03:41 (3 year ago)

Hi Dana,

I also asked the coder to check your site again if he could find another reason that made the problem.
But he still said that this plugin caused the error. You might config wrong this cache plugin.
And you should use one cache plugin on a site.
Customer

Posted by: corracarter, May 16, 2022 at 09:19 (3 year ago)

Hi,

Thank you for your answer but I'm interested in the cause of the problem.
So we are waiting for a message from your coder.
Manager

Posted by: yame, May 18, 2022 at 01:48 (3 year ago)

So, what are you waiting for? Because when I asked him again, he just said that the problem was caused by this plugin.
He also checked your site again, and when he deactivated this, your site worked normally.
Customer

Posted by: corracarter, May 24, 2022 at 13:27 (3 year ago)

Hi,
We switched off all the caching plugins. Still – if you add 100pcs of product to the cart (not on stock so much), it’s empty. But the message is „Product XY was added to cart“. This is the issue and it remains.
Manager

Posted by: yame, May 27, 2022 at 03:07 (2 year ago)

Hi,

This is the video that I test your site: https://drive.google.com/file/d/13jsBRN9ayvmaZ886PDgZuks4PHuinjH6/view?usp=sharing
Of course, the quality of the tested product is 49. So I cannot add 100 products to the cart. Even that, I don't see the issue anymore.
You can give me the product that has 100 items available. Then I will test again.
Customer

Posted by: corracarter, Jun 2, 2022 at 07:33 (2 year ago)

Hi,

thank you for the video. It is clearly visible that when you try to add 100 pcs, the message is displayed. It states that the product was added to cart but of course it wasn’t. This is the issue. The bubble message is the problem – the product was not added but it says the opposite.

It is confusing for customer – imagine you have the last product on stock and they will try to add 2 pcs. The message will say, that products were added to cart but it’s not true. The customer won’t be informed properly and will realize it probably during checkout. But! They will not come back to purchase the product.

This is a lost order for us. This is the problem. The message must display that the product was not added to cart, it must check the stock status.

thank you
Manager

Posted by: yame, Jun 2, 2022 at 09:55 (2 year ago)

Ahhh yes. I totally got what you mean.
Okay let my coder check it again and I will inform you later. Thank you!
Customer

Posted by: corracarter, Jun 7, 2022 at 10:54 (2 year ago)

OK :-) Thank you
Manager

Posted by: yame, Jun 8, 2022 at 01:03 (2 year ago)

DONE. My coder has updated this problem.
Pls check your site now and let me know. It works properly

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