HomeSupport systemWordPressBiolife I need to change the style of ...
  • Customer

    I need to change the style of the products page

    Posted by: FxRacing Apr 14, 2022 at 18:52 (3 year ago)
    Hello I like how the vertical photos look in this demo of yours: https://new-biolife.kutethemes.net/product/flavors-jelly-beans-5-5-oz/?single_product_thumbnail=sticky&demo=304

    How can I make it look the same on my website?

    Thanks
  • Customer

    Posted by: yame, Apr 15, 2022 at 08:35 (3 year ago)

    Hi,

    You can setup in Theme Options: https://prnt.sc/_oaigB2DOQUU
    If you need help, pls provide your admin account then I will help you to check.

    Regards,
    Yame
  • Customer

    Posted by: FxRacing, May 25, 2022 at 15:49 (2 year ago)

    It seems strange to me that despite the fact that I already sent the accesses more than a month ago and since they have not responded to me, today I am entering support and I see that the ticket that I opened with the requested data has mysteriously disappeared.

    I need the products gallery to look vertical like in your demo:
    https://new-biolife.kutethemes.net/product/flavors-jelly-beans-5-5-oz/?single_product_thumbnail=sticky&demo=304

    None of the options that you pass me generates a change, I tried them one by one.

    Now apart I also have 2 new problems:

    1.- When I go to edit a page with Elementor, it doesn't load Elementor and I have to refresh several times until it allows me to load.

    2.- At certain random moments, my server crashes occupying 100% of the resources such as the 4 GB Ram memory that I have, even though there are no visits to my website

    Can you help me please?

    Attached access data to wordpress
    FX-Racing-Menu-vertical-628e50193c807.jpg
    FX-Racing-Elementor-Pegado-628e50193d2b9.jpg
  • Manager

    Posted by: yame, May 26, 2022 at 09:47 (2 year ago)

    Hi,

    The support system still works and I don't understand.
    About your issues, pls provide the FTP account also. My coder needs to check something because he sees some errors with .js
  • Customer

    Posted by: FxRacing, May 30, 2022 at 19:07 (2 year ago)

    Thanks, Attached the requested information
  • Manager

    Posted by: yame, Jun 2, 2022 at 01:05 (2 year ago)

    I see the account but it is missing the serve/host. I cannot access this account
    Pls provide the complete one. Thank you!
  • Customer

    Posted by: FxRacing, Jun 9, 2022 at 13:11 (2 year ago)

    Thanks, Attached the requested information
  • Manager

    Posted by: yame, Jun 10, 2022 at 04:04 (2 year ago)

    I try the account you provided but it's not correct: https://prnt.sc/0F3rR_KxMGH8
    Have you tried to access it? Does it work?
  • Customer

    Posted by: FxRacing, Jun 14, 2022 at 00:45 (2 year ago)

    Thanks, Attached the requested information
  • Customer

    Posted by: FxRacing, Jun 14, 2022 at 00:32 (2 year ago)

    Thanks, Attached the requested information.
  • Manager

    Posted by: yame, Jun 14, 2022 at 01:50 (2 year ago)

    https://prnt.sc/xE1LvbD6unQV Still there.
    I type the characters and then copy/paste. But it still does not work.
    Can you check again?
  • Customer

    Posted by: FxRacing, Jun 20, 2022 at 16:43 (2 year ago)

    Hello.
    I have passed the information requested in writing, I have passed the information requested by photos, now I am going to pass the same by video and by a notepad file, I hope that with this we can move forward.
  • Manager

    Posted by: yame, Jun 21, 2022 at 01:23 (2 year ago)

    Yes, now it works.
    I sent your account to my coder. Let him check then I will inform you later. Thanks!
  • Customer

    Posted by: yame, Jun 21, 2022 at 04:02 (2 year ago)

    Now, I get his feedback:

    1. Cannot edit the page with Elementor template:
    Because you use 2 plugins add-on in Elementor: https://prnt.sc/zX02RWj1r-Sa
    Two of these plugins seem not to be conflicted with the Elementor so it cause the error with the Editor.
    => The solution is that: One is you should update the Elementor Pro to the latest version and then hope that those plugins will be conflicted. Otherwise, you can contact the Author of those plugins (because these plugins are the 3rd party plugins, not of the Elementor)

    2. Want to show the products like the demo: Because you use a plugin to custom again Images Gallery on the product page: https://prnt.sc/h8Q1WWc9NGLB
    The product style you want just works in the default Images Gallery only. Pls check it again.

    Regards,
    Yame
  • Customer

    Posted by: FxRacing, Jun 30, 2022 at 14:50 (2 year ago)


    The indicated plugins were deactivated, however when editing with Elementor the page does not load.

    It must be refreshing many times until it loads and allows editing
  • Manager

    Posted by: yame, Jul 1, 2022 at 03:12 (2 year ago)

    I load and I am still editing your page with the Elementor template: https://prnt.sc/TPgjo6rQgW0C
    And, the problem also comes from this version of the Elementor: https://prnt.sc/QMbI4xquTGSC
    You should update to the latest version to get the latest functions of this template.

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