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  • Customer

    Fatal Errors - Deprecated PHP Errors - WP Bakery not working

    Posted by: developer587 Apr 12, 2022 at 21:02 (3 year ago)
    Hello

    I'm in trouble with a couple of errors.
    Everyday I'm receiving fatal error email from my server after theme update.
    I have 3 Deprecated php errors with ovic-vc-addon.
    Except this the most important think is the WP Bakery not responding the save changes button.
    I cannot make any changes.

    I need your help as soon as possible
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    -6255e901ca4d0.PNG
  • Customer

    Posted by: yame, Apr 13, 2022 at 01:20 (3 year ago)

    Hi, @developer587

    Please provide your admin + FTP account. Then we will help you to check the problem on your site.
    Thank you!

    Regards,
    Yame
  • Customer

    Posted by: developer587, Apr 13, 2022 at 10:41 (3 year ago)

    Hello @yame
    I'm providing them all

    Thank you
  • Manager

    Posted by: yame, Apr 14, 2022 at 06:19 (3 year ago)

    I got it. Thank you!
    I also sent your accounts to my coder and he will help you to check
    I will inform you when I get his feedback.
  • Customer

    Posted by: developer587, Apr 16, 2022 at 14:19 (3 year ago)

    Hello yame
    any news about my situation ?
  • Manager

    Posted by: yame, Apr 18, 2022 at 07:53 (3 year ago)

    Yes. He said that you should use one template for your site.
    Now you are having 2 templates: WPBakery and Elementor. Using these templates at the same time will make your site load slowly => you cannot save your configuration.
    This error also disappeared: https://prnt.sc/KSz-UGjHmJIS
    He could not see this error: https://prnt.sc/V7MY212BWplw because it was in your email.

    Your site still works normally. So just keep working and let us know when you need any help. Thank you!
  • Customer

    Posted by: developer587, Apr 18, 2022 at 19:54 (3 year ago)

    Nothıng changed.
    I delete the elementor and after that I cleared cache many times.
    I tried to deactivate and activate again WPBakery but nothing changed.
    Still NOT working.
    I can't save my changes.
  • Manager

    Posted by: yame, Apr 20, 2022 at 09:15 (3 year ago)

    He checked and he saw that there were some errors with .js but it does not belong to the theme.
    He recommended you should use the Elementor template for this theme. This is the popular template to develop a website. And we will regularly update the theme with the template so you can use the newest features.
  • Customer

    Posted by: developer587, Apr 20, 2022 at 22:51 (3 year ago)

    Wow indeed..
    the error is from the javascript.
    I delete them all it start working.
    Please ask him if he knows where exactly is the error please tell me.

    When he checked for error probably he forget to delete this: https://ibb.co/WxVxRPf
    there is the site link above logo and I can't find it to delete.
  • Manager

    Posted by: yame, Apr 21, 2022 at 08:24 (3 year ago)

    About the error with .js, my coder said that it might be from any plugins on your site, he is not sure. But he recommends you to use the version Elementor of this theme. It will avoid conflict then you still use other plugins.

    About removing the link at the top header: You use a lot of plugins. My coder had to disable them one by one plugin to check and he found out this: https://prnt.sc/UQ6z7hHjaOrC So you have to check again the configuration of this plugin.
  • Customer

    Posted by: developer587, Apr 25, 2022 at 08:17 (3 year ago)

    Thank you dude!!
    Thank you so much..
    Have a nice day
  • Manager

    Posted by: yame, Apr 25, 2022 at 09:36 (3 year ago)

    You're welcome.
    So I will close this ticket. If you need help, please submit a new one, I will help you to check.
    Thank you!

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