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  • Customer

    Site Viewing

    Posted by: AlexNapo72 Mar 24, 2022 at 08:15 (3 year ago)
    good morning
    I have an old problem that has never been solved.
    That is, it happens that some pages of the site, especially the homepage, can be seen from the desktop PC in the mobile version.
    I am attaching photos so you can understand better.
    To solve this problem I have to clean the server cache every time and everything returns working both in mobile and desktop versions.
    How can we solve this problem?
    Immagine-623c28af59ba0.jpg
  • Customer

    Posted by: yame, Mar 24, 2022 at 10:49 (3 year ago)

    Hi, @AlexNapo72

    Please provide your admin account. I would like to access your site then will help you to check

    Regards,
    Yame
  • Customer

    Posted by: AlexNapo72, Mar 24, 2022 at 11:30 (3 year ago)

    Hi ... ok
    Please be careful because the site is online.
    I wait for you ....
    Thank you and good day
  • Manager

    Posted by: yame, Mar 25, 2022 at 02:54 (3 year ago)

    This is the video that I test your site: https://drive.google.com/file/d/19YctZZaq3xcIpqPwG7NF5sljSEBuisQt/view?usp=sharing
    Do you see any problem? Pls take another screenshot then mark it on it, I will check again for you. Thanks!
  • Customer

    Posted by: AlexNapo72, Mar 25, 2022 at 08:10 (3 year ago)

    good morning
    as I told you from the first conversation the problem is not on the Admin side of the site, exit from the admin side and see the site normally.
    I send you pictures so you can understand!
    As I told you all of a sudden I see the home page, or some pages from the desktop in the mobile version and also from the mobile you see it that way.
    you see I sent you photos that even from mobile you have to see this way.
    As I told you from the first conversation, to solve this problem I have to clear the cache of the SITEGROUND server to solve everything immediately.
    this happens once a day or if I make changes to the site.
    I wait for you!
    Thank you very much
    Immagine-1-623d78ff77ec3.jpg
    Immagine-2-623d78ff78773.png
    Immagine-3-623d78ff78e34.jpg
  • Manager

    Posted by: yame, Mar 28, 2022 at 08:26 (3 year ago)

    This is your site when I already cleared the cache of my computer and checked: https://prnt.sc/VOtXrh4V1NyC
    I do not access to the admin account. Even I tried with the browser without saving the cache: https://prnt.sc/fGVhmahhZKzs
    One the mobile device: https://prnt.sc/5qRD7jatdlKU

    I never see the site ground as your said above. I also tried to open your site on some different mobile and computer devices that have never accessed your site. And I got the same result: I don't see the site ground:
    https://prnt.sc/-mJ3OrBKBVpU
    https://prnt.sc/TnhC2dyAg7K1

    So it's hard for me to check and fix your problem. Hope you understand.
  • Manager

    Posted by: yame, Mar 28, 2022 at 09:32 (3 year ago)

    ahhh. Finally, my coder gets your problem.
    When he tries to press F11 on the keyboard, then the lines show: https://prnt.sc/8cK93eAEjvQB
    And then, he checks the settings in Revolution and understands what you are selecting in the Revo plugin. This is what you selected: https://prnt.sc/1m8zMJuS47RN. And depending on some different screens of the devices, the video will show following the interface of that device. Meanwhile, the computer still has the display of tab bars, so the height of the video will also be affected, resulting in an inconsistent display like the image you have taken.

    So, you have to select this option: https://prnt.sc/cptOPDaBH9To and add again the height of your video here: https://prnt.sc/rEtieCzQvByJ

    Pls check it then let me know.
  • Customer

    Posted by: AlexNapo72, Mar 29, 2022 at 21:05 (3 year ago)

    Hello
    I'm sorry, but I don't think slider revolution is the problem also because now at this time as you can see from the image I sent you, the problem is doing it on some pages of the site.
    As I already told you I have to clean the server cache myself or it happens that the server automatically cleans the cache at a certain time and returns all the pages in the desktop version.
    LINK= https://ibb.co/dfqvgGm
    Please help me!
    I'm not a programmer but I think the problem on a mobile-desktop contrast caused by the logo or menu bar.
    Thank you very much.
  • Manager

    Posted by: yame, Mar 30, 2022 at 10:09 (3 year ago)

    I already sent your comment to my coder. When I got the explanation from him, he explained clearly how the Revo slider works.
    He will check again your comment then I will inform you later. Thank you!
  • Manager

    Posted by: yame, Mar 31, 2022 at 08:04 (3 year ago)

    My coder has set it up again for you as he explained.
    Now pls check your site again and let me know if you still see the problem. But I think it's solved.
  • Customer

    Posted by: AlexNapo72, Apr 1, 2022 at 10:47 (3 year ago)

    Hello
    The problem unfortunately recurs, last night Italy time around 22.00 the desktop site was seen mobile.
    I repeat, this is only displayed online but from Admin it looks good.
    This morning I cleaned the cache of the SITEGROUND server and everything was solved.
    As I told you it is not the slider, but it will be the logo or problems between mobile and desktop ....
    Please help me solve and if you can keep an eye on the site more.
    Thank you very much
  • Customer

    Posted by: AlexNapo72, Apr 7, 2022 at 09:17 (3 year ago)

    Hello
    The problem unfortunately recurs, last night Italy time around 22.00 the desktop site was seen mobile.
    I repeat, this is only displayed online but from Admin it looks good.
    This morning I cleaned the cache of the SITEGROUND server and everything was solved.
    As I told you it is not the slider, but it will be the logo or problems between mobile and desktop ....
    Please help me solve and if you can keep an eye on the site more.
    Thank you very much
  • Manager

    Posted by: yame, Apr 8, 2022 at 06:05 (3 year ago)

    Let me ask the coder again. I will inform you later.
    Thanks!
  • Manager

    Posted by: yame, Apr 8, 2022 at 06:09 (3 year ago)

    But pls provide me again your admin account, I cannot access your site: https://prnt.sc/C4jGwjpTsDBB
  • Customer

    Posted by: AlexNapo72, Apr 8, 2022 at 08:37 (3 year ago)

    Hi, please check several times, especially late hours.
    You see that the pages that give more problems now are those of the News and the pages of the Categories, often already the first Chef page.
    I wait for you
    Thanks and bye
  • Manager

    Posted by: yame, Apr 8, 2022 at 09:35 (3 year ago)

    Yeah, I got the problem. I also inform to my coder.
    I will let you know when I get his answer. Thank you!
  • Manager

    Posted by: yame, Apr 12, 2022 at 08:44 (3 year ago)

    He said that the problem was caused because you enabled the mobile mode and you configured the cache incorrectly.
    He suggested you use a plugin that supports the mobile cache. If not, you should not use the mobile version mode.
    You can use the plugin WP Rocket and enable this mode: https://prnt.sc/BWd_7HmxgeSl
    This is the paid plugin but it can solve your issue.

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