HomeSupport systemPrestashopSuperShoptheme variant not found
  • Customer

    theme variant not found

    Posted by: bogdan_socol Mar 16, 2022 at 19:38 (3 year ago)
    Hello
    i purchased supershop prestashop theme and i don't see any version in theme folder to look like this
    http://laberpresta.com/v17/laber_supershop2_v17/en/
    I want to install the theme that looks like in the link above

    I read documentation but was no useful, I tried to find something like import settings but without luck.
  • Customer

    Posted by: yame, Mar 17, 2022 at 03:39 (3 year ago)

    Hi,

    Please provide your admin + FTP account.
    My coder will check your site then help you to install the theme

    Regards,
    Yame
  • Customer

    Posted by: bogdan_socol, Mar 17, 2022 at 07:54 (3 year ago)

    Hello, I already did it but I send you them again
  • Manager

    Posted by: yame, Mar 17, 2022 at 11:43 (3 year ago)

    I will send your account to my coder and he will check.
    I will inform you again when I get his feedback. Thank you!
  • Manager

    Posted by: yame, Mar 21, 2022 at 01:07 (3 year ago)

    DOE. He installed the homepage you asked for.
    It seems that he does not have permission to activate the theme: https://prnt.sc/ZM_qQmjK2GQu
    Pls check your site then let me know!
  • Customer

    Posted by: bogdan_socol, Apr 5, 2022 at 14:20 (3 year ago)

    hello
    first of all... your/this ticket system is not configured to send emails when replaying?
    and second: I install/set that theme but is far away from original look
    http://laberpresta.com/v17/laber_supershop2_v17/en/

    Regards
  • Manager

    Posted by: yame, Apr 6, 2022 at 04:16 (3 year ago)

    1. Yes, the email system has the problem and we are trying to fix it.
    2. I see on your site that it is lacking the images and products to be the same as the demo theme. Have you tried to upload images and products and then add them to these positions? My coder is checking for your site also. I will let you know when he gives me the answer.
  • Manager

    Posted by: yame, Apr 8, 2022 at 06:13 (3 year ago)

    2. My coder saw that you might custom again the whole theme.
    So, can he reset your whole site and re-install the theme for you?
    In fact, we will not support the customzied site. And we will just support installing the theme once.
    In this case, he can help you one more time. And he would like to reset your site. If you agree, he will do it.
  • Customer

    Posted by: bogdan_socol, Apr 8, 2022 at 20:10 (3 year ago)

    yes, he can reset the whole site and reinstall the theme
    but please do it quickly, i already lost more than 1 month and i'm not very happy... in fact... i'm very pissed off!!!
  • Customer

    Posted by: bogdan_socol, Apr 11, 2022 at 14:51 (3 year ago)

    any news?
  • Manager

    Posted by: yame, Apr 12, 2022 at 01:50 (3 year ago)

    I already sent your requirement to my coder. I am also waiting for his feedback.
    I will inform you immediately when I get his answer. Thank you!
  • Manager

    Posted by: yame, Apr 12, 2022 at 02:16 (3 year ago)

    DONE. pls check your site now.
    And we will just support installing the theme this time only. So pls do not change or custom anything to change the default style of the theme.
  • Customer

    Posted by: bogdan_socol, Apr 19, 2022 at 12:15 (3 year ago)

    well, it seems that you don't understand what i said
    still the layout is far far away from the original
    please provide me admin credentials from http://laberpresta.com/v17/laber_supershop2_v17/en/
    to copy the settings and make look https://dev.qdecor.ro/ like http://laberpresta.com/v17/laber_supershop2_v17/en/
    including menu, categories and product pages
    or send me an backup of that database and css's if css are different
  • Customer

    Posted by: bogdan_socol, Apr 19, 2022 at 12:59 (3 year ago)

    and speaking about the look... you can add to the identical look header, footer, search bar and so on.
    i don't think that could be anyone in this world who is happy when he bought something that looks like here
    https://turatiiscrise.ro/wp-content/uploads/2020/09/2021-New-Mercedes-Benz-S-Class-158-1030x687.jpg
    and received something like that
    https://static.playtech.ro/wp-content/uploads/2020/12/yugo-gv-placement-1528210669.jpg

    This is the first time when something like this it's happening to me and I'm developing websites for 10 years
  • Manager

    Posted by: yame, Apr 22, 2022 at 09:45 (3 year ago)

    When I asked the coder again, he said that he installed again the theme for your site from scratch.
    But, okay, he is checking again. I will let you know later.
  • Customer

    Posted by: bogdan_socol, Jun 1, 2022 at 13:12 (2 year ago)

    please take a look into the attash to find out what i'm saing for some months...
    what-i-expected-629765db7f0c2.jpg
    what-i-received-629765db7fb94.jpg
  • Customer

    Posted by: bogdan_socol, Jun 1, 2022 at 16:27 (2 year ago)

    forget about this, I solved the problem
  • Manager

    Posted by: yame, Jun 2, 2022 at 01:06 (2 year ago)

    Okay, I got it.

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