HomeSupport systemWordPressBiolifeelementor pro not work
  • Customer

    elementor pro not work

    Posted by: c4web Feb 14, 2022 at 10:08 (3 year ago)
    Given that the official site is https://naturapart.ch/ and not http://natura.creativeforweb.com/ (this is the development environment we used a year ago where I keep a backup copy of the site).
    I have not been able to move the license of the theme to the official site, but everything works.

    That said, the elementor pro visual editor hasn't worked for some time, I did all the tests: deactivated the plugins, updated the theme, deactivated the child, but it only works again if I deactivate elementor pro. I need elementor pro, can you help me find the error?

    In addition, the product and shop pages have a serious visual problem.

    I really hope you can help us.
    Schermata-2022-02-14-alle-11.04.43-620a2a22c4c8a.jpg
    Schermata-2022-02-14-alle-11.04.57-620a2a22c4fb4.jpg
    Schermata-2022-02-14-alle-11.05.03-620a2a22c522a.jpg
  • Customer

    Posted by: c4web, Feb 14, 2022 at 11:35 (3 year ago)

    While I am waiting for your intervention I am trying to solve the problem, I would like to update you that now I have managed to partially restore the layout display, but only one product is shown, even disabling elemnteor pro: only one product is shown in the product archive page, the image is not shown on the product page, I hope you can help me because this is not the case.
    In any case, elemntor pro still does not load if we want to edit a page or a layout, it only works in safe mode.
  • Customer

    Posted by: Maason, Feb 14, 2022 at 14:53 (3 year ago)

    Hi c4web
    Your wp-admin account, it does not work. The cause maybe by your username or password, it's wrong. Please check and provide me again.
    Regards,
    Maason
    wpadmin-620a6cd30bddc.png
  • Customer

    Posted by: c4web, Feb 14, 2022 at 15:01 (3 year ago)

    ok you ca use my admin:
    user: c4web
    psw: VfaXgF4LOm*zoYi0rm((Ry^Z
  • Customer

    Posted by: Maason, Feb 14, 2022 at 15:38 (3 year ago)

    Please fix this issue before and let me know the result
    site-health-620a776041190.png
  • Customer

    Posted by: c4web, Feb 14, 2022 at 16:08 (3 year ago)

    Done :)
  • Customer

    Posted by: Maason, Feb 15, 2022 at 01:58 (3 year ago)

    Goodmorning @c4web
    I sent this issue to my coders, they will check and update it
    Please wait... I will inform you soon when it's done
    Thank you very much!
    Regards,
    Maason
  • Customer

    Posted by: Maason, Feb 15, 2022 at 04:49 (3 year ago)

    Hi @c4web
    Could you please provide the FTP or Cpanel account again? Currently it does not work
    Waiting your answer
    Maason
  • Customer

    Posted by: c4web, Feb 15, 2022 at 08:49 (3 year ago)

    Sure, in the secret information :)
    thankyou
  • Customer

    Posted by: Maason, Feb 15, 2022 at 09:00 (3 year ago)

    The FTP account does not work. Please check again
    FTP-620b6bacebd46.png
  • Customer

    Posted by: c4web, Feb 15, 2022 at 10:24 (3 year ago)

    it is very strange, I have tried several times and it works for me, I would not want there were any blocks on the ip side (they are Swiss). Unfortunately I would not be authorized to give you the direct access data to cpanel hosting so I would ask you to try one last time while I ask the customer for authorization
    Schermata-2022-02-15-alle-11.20.54-620b7f58c114e.png
    Schermata-2022-02-15-alle-11.23.16-620b7f58c1494.png
  • Customer

    Posted by: Maason, Feb 15, 2022 at 10:40 (3 year ago)

    It still does not work. Do you have Cpanel account?
  • Customer

    Posted by: c4web, Feb 15, 2022 at 11:14 (3 year ago)

    I got the customer's consent, that's it
  • Customer

    Posted by: c4web, Feb 15, 2022 at 11:41 (3 year ago)

    I apologize, a passage is missing:
  • Customer

    Posted by: c4web, Feb 15, 2022 at 11:44 (3 year ago)

    meanwhile I found a check to allow ftp access from all over the world !!!!!!!! If you want you can try again and it should work!

    I beg your pardon but I have only just discovered this function
    Schermata-2022-02-15-alle-12.43.29-620b9221ab4aa.png
  • Customer

    Posted by: Maason, Feb 15, 2022 at 12:24 (3 year ago)

    Hi @c4web
    It works now. I will send to coders, they will check and update it
    Regards,
    Maason
  • Customer

    Posted by: c4web, Feb 15, 2022 at 12:35 (3 year ago)

    thank you i'll be waiting :)
  • Customer

    Posted by: c4web, Feb 15, 2022 at 14:43 (3 year ago)

    I double-checked some settings in ovel panel and the products and archives pages are restored, I didn't understand exactly what had broken them, but now they work, but after deleting the transients the archive and products pages are back.

    It remains to check elementor pro which is not working yet.
  • Customer

    Posted by: Maason, Feb 15, 2022 at 14:48 (3 year ago)

    not yet because it's midnight here. Tomorow morning my coders will check it.
    Please wait...
  • Customer

    Posted by: c4web, Feb 15, 2022 at 14:52 (3 year ago)

    Of course, you have to rest!
  • Manager

    Posted by: yame, Feb 17, 2022 at 01:23 (3 year ago)

    I am still waiting for his answer. Hope that you will be more patient.
    I will let you know immediately when I get his feedback. Thank you!

    Yame
  • Customer

    Posted by: c4web, Feb 17, 2022 at 13:22 (3 year ago)

    Hi Yame, sorry I didn't understand what answer you are expecting from me, I was waiting for the programmer to check elementor pro which is not working.
    But now I have entered the site and it seems to work correctly, can I ask you what did you do?
    Thank you
  • Customer

    Posted by: c4web, Feb 17, 2022 at 13:48 (3 year ago)

    Now on the products page we have this notice:
    "Deprecated: get_product ist seit Version 3.0 veraltet! Benutze stattdessen wc_get_product. in /home/naturapa/www/naturapart.ch/wp-includes/functions.php on line 5316

    Notice: product_type wurde fehlerhaft aufgerufen. Produkteigenschaften sollten nicht direkt abgerufen werden. Backtrace: require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/plugins/woocommerce/templates/archive-product.php'), get_header, locate_template, load_template, require_once('/themes/biolife/header.php'), wp_head, do_action('wp_head'), WP_Hook->do_action, WP_Hook->apply_filters, wp_enqueue_scripts, do_action('wp_enqueue_scripts'), WP_Hook->do_action, WP_Hook->apply_filters, Incremental_Product_Quantities->input_value_validation, WC_Abstract_Legacy_Product->__get, wc_doing_it_wrong Weitere Informationen: Debugging in WordPress (engl.). (Diese Meldung wurde in Version 3.0 hinzugefügt.) in /home/naturapa/www/naturapart.ch/wp-includes/functions.php on line 5768"
  • Customer

    Posted by: c4web, Feb 17, 2022 at 16:39 (3 year ago)

    I warn you that I had to disable
    define ('WP_DEBUG', true);
    Because my client didn't want that warning, so if you want to see it you can put back true to debug in wp-config.php
    Thank you
  • Manager

    Posted by: yame, Feb 18, 2022 at 03:40 (3 year ago)

    This is the reason that's why you cannot edit your page: https://prnt.sc/NNuiIgQnmAUk
    You customized and it causes the problem. So you have to customize it yourself.

    Thanks!

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