HomeSupport systemWordPressElinor page sections are repeated and I can't ...
  • Customer

    page sections are repeated and I can't update the logo

    Posted by: samtalish Feb 10, 2022 at 10:36 (3 year ago)
    Hi team,
    Page sections are repeated in live mode.
    I can't update the logo in header.
    kindly give the support
    please check this URL - https://esmokey.zeorbit.com/

  • Customer

    Posted by: Maason, Feb 10, 2022 at 10:44 (3 year ago)

    Hi samtalish
    The cause by your page setting. You have to turn off the Enable Metabox Option mode at the dashboard>>Pages>>edit your home front page>>Custom Theme Option>>General as the attachment file before.( I did)
    Please check your site again and let me know the result
    Regards,
    Maason
    metabox-option-6204ec9042df6.png
  • Customer

    Posted by: samtalish, Feb 10, 2022 at 13:37 (3 year ago)

    I did the same as per your reply. But I can't see the changes. Please help me to figure it out
  • Customer

    Posted by: samtalish, Feb 10, 2022 at 13:38 (3 year ago)

    Again the sections are repeated. Please help me to figure it out
  • Customer

    Posted by: Maason, Feb 10, 2022 at 14:45 (3 year ago)

    It's there. Please check again
  • Customer

    Posted by: samtalish, Feb 11, 2022 at 04:46 (3 year ago)

    Hi Support Team,
    I got a fatel error in slider revolution plugin. It's return fatel error and my wordpress admin panel entered to the recovery mode. please check the screenshot and do the needful for me
    sliderrevelution-6205ea3a63e1d.png
  • Customer

    Posted by: Maason, Feb 11, 2022 at 06:00 (3 year ago)

    Hi samtalish
    I could not login your site. Please check again
    wp-admin-6205fb6370422.png
  • Customer

    Posted by: samtalish, Feb 11, 2022 at 07:03 (3 year ago)

    https://esmokey.zeorbit.com/wp-login.php?action=enter_recovery_mode&rm_token=3vj6z5MgEgxImpApPs1c5z&rm_key=2sY9zUbMfz56cJrFHHrkNT

    can you please use this link. you can login the admin.please check
  • Customer

    Posted by: Maason, Feb 11, 2022 at 16:17 (3 year ago)

    It still does not work. Please check again
    Regards,
    Maason
    login-62068c2539b77.png
  • Customer

    Posted by: samtalish, Feb 16, 2022 at 11:26 (3 year ago)

    Hi,
    https://esmokey.zeorbit.com/product/raw-organic-rolling-papers/
    Please check this link. I can't view the product description, add to cart button, product variations. It's happened only variable products.
    And please add the slider revelution plugin. I was removed the plugin. Because it's return fatal error.
    https://esmokey.zeorbit.com/
  • Manager

    Posted by: yame, Feb 17, 2022 at 04:35 (3 year ago)

    Hi,

    We got your issues. I also sent your problems to my coder and he will help you to check.

    Also, you should check again some configurations in your hosting. I guess that it will be one of the reasons that made your site is not completed. https://prnt.sc/26xfzf2

    And provide me your FTP account if my coder needs to check something in code. Thanks!

    Yame
  • Manager

    Posted by: yame, Feb 18, 2022 at 07:12 (3 year ago)

    Hi,

    I get the feedback:
    1 + 2: because that plugin folder is having error: https://prnt.sc/FDjm4y-wznVc
    My coder also removed and re-set for you. And now it works. Pls check again

    3. Not all products have that problem. That product is using the variation from a removed-attribute product. Show it does not show details.
    For example:
    The attribute is being used is 1.25 | 1.5 | Single Wide | Kingsize: https://prnt.sc/Nn3VxlHHDhj5
    But it does not exist in the attribute panel: https://prnt.sc/pASWQ80xsMRa

    Please check it again then let me know your result.
    Thanks!

    Yame
  • Customer

    Posted by: samtalish, Mar 3, 2022 at 07:09 (3 year ago)

    Hi,
    When I goto the appearence->customize. I can't see the options. I can see only one option widgets. I need to add additional css. But I can't see the options. Please check and let me knnow
    custom-622069babc822.png
  • Manager

    Posted by: yame, Mar 3, 2022 at 08:05 (3 year ago)

    You can add the CSS code in Theme Options >> General >> ACE settings: https://prnt.sc/sXMEFIHUwTr-
    then remember to backup the code when you change or update the theme.
    Also, you are using the lower theme version (1.0.1). So you should update to the latest version of the theme. Now it is in version 1.0.4 to get the latest functions.
  • Customer

    Posted by: samtalish, Mar 7, 2022 at 06:51 (3 year ago)

    Hi,
    How to update the latest version of the theme
  • Customer

    Posted by: samtalish, Mar 7, 2022 at 07:04 (3 year ago)

    How I can update the latest version of the theme. Let me know the steps please
  • Manager

    Posted by: yame, Mar 8, 2022 at 02:23 (3 year ago)

    In order to update to the latest version, pls make sure that you still do not have any customization or change any default template of the theme.
    If you did, you should backup all your own codes/customization first, or change into the Child theme. It will be safe for you.

    =======================
    Now, follow these steps to update the theme to the latest version:
    1. Switch to the default theme of Woo => activate that theme.
    2. Delete the current Elinor theme version
    3. Download the latest version then upload that theme package to your site => activate then your site will be in the latest version of the theme
  • Customer

    Posted by: samtalish, Mar 8, 2022 at 11:04 (3 year ago)

    I had updated the theme as per your instruction. Am already added some css in customize section (Additional css section). Now I can't see the section in my customize page.

    I can add the css in Theme Options >> General >> ACE settings. But the existing css code are affecting my style. Can you please help me to show the (Additional css section) option in customize page.
  • Manager

    Posted by: yame, Mar 9, 2022 at 02:31 (3 year ago)

    https://prnt.sc/iSlrKgxLPY_V
    here you are. I still open the CSS section on customize page. Let check it again

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