Kutethemes

Customer

Error when importing Elementor template for home page

Posted by: sadeqkho Jan 29, 2022 at 06:43 (3 year ago)

For update from the old version to the version 4.x.x, I followed according below links, I create the new home page and then when I want to import the Elementor template file to name market-01.json, it show error

https://kuteshop.kutethemes.net/documentation/docs/about-kuteshop-4-x-x/how-to-update-from-the-old-version-to-the-version-4-x-x/

Error-61f4e1f9be8d8.png

Customer

Posted by: Maason, Jan 29, 2022 at 07:29 (3 year ago)

Hi sadeqkho
I sent your question to the author of theme, they will check and update soon
Please wait... I will inform you when it's done.
Regards,
Maason
Customer

Posted by: sadeqkho, Jan 30, 2022 at 05:06 (3 year ago)

Hello Maason,

any update? it take too much time, my website is very important but it is damage for 2 days.
Customer

Posted by: sadeqkho, Jan 30, 2022 at 20:25 (3 year ago)

I found the solution from you tube then I could import the template for home page
Customer

Posted by: sadeqkho, Jan 30, 2022 at 21:42 (3 year ago)

I faced with another problem, the product not showing correctly. also not showing the pictures of product in single product page. for example please see below kinks.

https://haknegar.af/en/product-category/print-service-en/photo-fram-print-service-en/decorative-photo-frame-en/
and
https://haknegar.af/en/product/f103/
Customer

Posted by: sadeqkho, Jan 31, 2022 at 06:48 (3 year ago)

let me explain more about the product problems, it is related to woo commerce. for example when I clink on the product, it go to product page, but the description and image not show, and also the option can't choose for that product. hope I could explain the problem
Customer

Posted by: sadeqkho, Jan 31, 2022 at 14:36 (3 year ago)

Still I'm waiting for old my problems to answer and fix it, in this message I want to report two other problems, these two problems I explained in the screenshot attached with this message.

area-61f7f3dc7fd0f.png
space-61f7f3dc81d26.png
Customer

Posted by: Maason, Feb 3, 2022 at 07:45 (3 year ago)

I am sory because i am on holidays, it's new year time here ( Lunar New Year in Asia ) I will go back on comming Monday. Also i sent your question to the author of theme, they will check and update asap
Hapy New Year 2022!
Maason
Customer

Posted by: Maason, Feb 7, 2022 at 14:35 (3 year ago)

Hi sadeqkho
I checked your site and found that it's worked ( i tried to import file). Did you find out the causes?

import-file-62012e369f446.png
Customer

Posted by: sadeqkho, Feb 8, 2022 at 15:28 (3 year ago)

Hi Maason,

please make zero this space under menu, I don't want this space, it looks bad,

space-62028c36dd382.png
Customer

Posted by: Maason, Feb 9, 2022 at 02:57 (3 year ago)

Hi sadeqkho
You should select the Tempale = Elementor Full Width as the attachment file below and let me know the result
Regards

template-box-62032d85b5bc4.png

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