Kutethemes

Customer

DukaMarket Installation error

Posted by: edswork2413 Jan 11, 2022 at 18:32 (3 year ago)

Hi,

I bought Duka Market last week, however I could not install it properly on to the site. Please help me to resolve the issue as I am a beginner. Thank you very much, hope to hear from you as soon as possible.

Customer

Posted by: Maason, Jan 12, 2022 at 01:18 (3 year ago)

Goodmorning @edswork2413
Thanks for using my theme. May i delete all current demo contents and re-instheme from the beginning?
Waiting your answer
Regards,
Maason
Customer

Posted by: edswork2413, Jan 12, 2022 at 13:34 (3 year ago)

Hi Maason,

Thanks for the prompt reply. YES you may do so. Thank you very much, really appreciate the effort.

Regards,
Edmand
Customer

Posted by: Maason, Jan 12, 2022 at 16:04 (3 year ago)

Hi @edswork2413
Please do not touch on your site. I will check and re-install the theme
I will inform you when it's done.
Thanks you very much!
Maason
Customer

Posted by: Maason, Jan 12, 2022 at 16:15 (3 year ago)

Hi
The cause by your host config. You should contact to your host provider and changes some values as the attachment screenshot. It's too small
Please letme know when it's updated. Tomorrow morning, i will check help help you.
Regards,
Maason

host-info-61defeb8d80b1.png
Customer

Posted by: Maason, Jan 12, 2022 at 16:21 (3 year ago)

Please provide Cpanel account via secret information box if it's possible. I will check and change these values
Customer

Posted by: edswork2413, Jan 12, 2022 at 17:01 (3 year ago)

Information as requested. Thank you very much for your excellent support !!
Customer

Posted by: edswork2413, Jan 12, 2022 at 17:01 (3 year ago)

Information as requested. Thank you very much for your excellent support !!
Customer

Posted by: edswork2413, Jan 12, 2022 at 17:03 (3 year ago)

Additional information just in case. Thanks
Customer

Posted by: Maason, Jan 12, 2022 at 17:36 (3 year ago)

Your Cpanel account does not work. Please check and provide me again
Regards

Cpanel-account-61df11a583a32.png
Customer

Posted by: edswork2413, Jan 12, 2022 at 18:46 (3 year ago)

The way I log into my Cpanel is through the link below, I will navigate through there.
Customer

Posted by: Maason, Jan 13, 2022 at 01:18 (3 year ago)

Goodmorning @edswork2413,
The theme's installed. Please check your site and letme know your result.
Have a nice day!
Regards,
Maason
Customer

Posted by: edswork2413, Jan 13, 2022 at 11:15 (3 year ago)

Hi Maason,

The theme is fully functional, really appreciate the help, will highly recommend your product and services/support. Thank you very much.

Regards,
Edmand
Customer

Posted by: Maason, Jan 13, 2022 at 14:59 (3 year ago)

Hi @edswork2413,
I am very glad when your problem is solved.
If you have other questions, do not hesitate to contact me. I will help you.
BTW, Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth to me.
Thank you and Have a great day!
Regards,
Maason

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