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  • Customer

    Posted by: Maason, Jan 5, 2022 at 15:04 (3 year ago)

    Hi moira-web-studio
    The cause maybe by your host configure. COuld you please provide Cpanel account via secret information area again? I would like to check your host before and help you
    Regards,
    Maason
  • Customer

    Posted by: moira-web-studio, Jan 5, 2022 at 17:01 (3 year ago)

    Sure, Actually I have migrated my website to another domain which is"bds-machines.in".
    And now I want to use it as a permanent website.

    Please help me with this.

  • Customer

    Posted by: Maason, Jan 6, 2022 at 01:12 (3 year ago)

    You provided this URL: https://grh56.myukcloud.com:2083 last time. I need this account. Or can you create a new FTP account and provide me?
  • Customer

    Posted by: moira-web-studio, Jan 6, 2022 at 05:48 (3 year ago)

    Can you please check this and access it from here?

    Providing hosting login details
  • Customer

    Posted by: Maason, Jan 6, 2022 at 07:43 (3 year ago)

    OK, letme check and inform you asap.
    Thank you very much!
    Maason
  • Customer

    Posted by: moira-web-studio, Jan 6, 2022 at 07:49 (3 year ago)

    Sure.
  • Customer

    Posted by: moira-web-studio, Jan 6, 2022 at 18:04 (3 year ago)

    Meanwhile can you please set our home page as under maintenance? I am not able to do it.
  • Customer

    Posted by: Maason, Jan 7, 2022 at 01:29 (3 year ago)

    Hi moira-web-studio
    The cause by your host. Please contact to your host providers, they will check and update these issues( see the attachment file below) and let me know the results.
    Regards,
    Maason
    host-issue-61d7978f92443.png
  • Customer

    Posted by: moira-web-studio, Jan 7, 2022 at 05:40 (3 year ago)

    Sure, just be there in case of any issue.
  • Customer

    Posted by: Maason, Jan 7, 2022 at 09:40 (3 year ago)

    Please update and let me know the results
    Thank you very much!
    Regards,
    Maason
  • Customer

    Posted by: moira-web-studio, Jan 11, 2022 at 18:41 (3 year ago)

    Yes, actually it worked.
    But as we are still facing issues with the theme. And the issue is with those 2 plugins that were used for the demo content and theme installation.

    I just want to know that, can we delete those plugins now?
    Screenshot-(1110)-61ddcf6917f4e.png
  • Customer

    Posted by: Maason, Jan 12, 2022 at 02:05 (3 year ago)

    Hi moira-web-studio
    It's the Ovic: Import Demo plugin at the Dashboard>>Plugins and you can delete this plugin without affecting the theme.
    If you have other questions, do not hesitate to contact me. I will help you.
    BTW, Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth to me.
    Thank you and Have a great day!
    Regards,
    Maason
  • Customer

    Posted by: moira-web-studio, Jan 12, 2022 at 13:50 (3 year ago)

    Rated 5 stars. I like the design and other features of the theme.
  • Customer

    Posted by: moira-web-studio, Jan 12, 2022 at 13:48 (3 year ago)

    Hello Maason,

    Thanks for the help that worked for me.

    Can you just help me with My checkout page? I am not able to edit from my side using elementor.

    I have attached the error screenshot with you.

    Screenshot-(329)-61dedc2e6fd59.png
  • Customer

    Posted by: Maason, Jan 13, 2022 at 02:02 (3 year ago)

    Hi moira-web-studio
    Like Shop page, it is fixed design and you cannot edit it with elementor. You can only intervene through PHP code, Javascripts,...
    What and where are you want to edit? Can you describe more detail? Hope i can help if it's a simple work.
    Have a nice day!
    Regards,
    Maason

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